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MEET LYRO - OUR NEW AI CHATBOT

Solve up to 70% of customer problems with AI

START WITH 50 FREE AI CONVERSATIONS
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Reach your customers now, pick a plan later

Start with a 7-day trial to test all Tidio features for free. Choose one or more plans to create your custom solution at the end of the trial. Free-forever plans available.

Customer Service

Increase customer satisfaction with dedicated live chat & helpdesk tools

Monthly
2 months free
Annually

Free

For new businesses seeking to start offering great customer service. Free forever. No credit card required.

 

0

USD

/month

50 Conversations

Get started

 

This plan includes:

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Live chat

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Ticketing

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Social media integrations

See all features

Starter

Ideal for small businesses focused on enhancing customer satisfaction via live chat support.

 

29

USD

/month

100 Conversations

Get started

7-day free trial

Everything in Free, plus:

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Basic analytics

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Live visitors list

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Operating hours

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Live chat support (24/5)

MOST POPULAR

Growth

Ideal for teams of all sizes prioritizing customer service as their competitive advantage.

 

59

USD

/month

0-250 Conversations

Get started

7-day free trial

Everything in Starter, plus:

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Up to 1000 Conversations

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Advanced analytics

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Tidio power features

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No Tidio branding (add-on)

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Permissions

Tidio+

For businesses requiring better limits, additional integrations, advanced features, and premium support.

Starts at

398

USD

/month

Everything in Growth, plus:

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Custom Conversations limit

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Custom Lyro conversation limit

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Custom visitors reached limit

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Dedicated Success Manager

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Training sessions

See all features

Compare plans and features

Free
0 USD/mo.
Get started

 

Starter
29 USD/mo.
Get started

7-day free trial

MOST POPULAR
Growth
Starts at 59 USD/mo.
Get started

7-day free trial

Tidio+
Starts at 398 USD/mo.
Contact sales

 

Compare plans
Conversations
50
100
250 - 1000
Custom
Seats
Unlimited
Unlimited
Unlimited
Unlimited
Live chat & Ticketing
Live chat
Ticketing
Email management system
Live video calls
Integrations
Messenger integration
Instagram integration
WhatsApp integration
Email integration
App integrations
Apps
Mobile app
Desktop app
Customization
Basic widget customization
Custom sending domain
Custom email signature
No Tidio branding
Add-on
Custom branding
Analytics
Basic analytics
Advanced analytics
Features
Tidio AI reply assistant
Live visitors list
Operating hours
Live typing
Viewed pages history
Visitors info
Visitor notes
Automatic response
Automatic chat assignment
Automated satisfaction survey
Automated conversation solving
Canned responses
Permissions
Native Shopify actions
Multisite
Multilanguage
Departments
Open API
Services
Support over email
Support over live chat (24/5)
Chatbot building and strategy assistance
Dedicated Success Manager
Training sessions
Account reviews

Frequently Asked Questions

How does the free trial work?

During the free 7-day trial, you can test all Tidio features and see how you can improve your customer service and accelerate your sales. You don’t need to provide us with your credit card information to access the free trial.   At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option.

Can I change my subscription anytime I want?

Yes, you can. You can downgrade or upgrade your subscription at any time.   Please note that any subscription changes will come into effect at the start of your next billing cycle.

Can I subscribe to more than one plan?

Absolutely. Our plans are designed to complement each other, so you can mix and match to create a solution tailored to your business needs.   For example, you can combine a Customer Service plan with the Chatbots and Lyro AI plans to create an AI customer service solution that solves most customer problems without human intervention, freeing your live support agents to handle difficult requests.   You can combine two or more plans in your Tidio panel after you create an account and your free trial is over.

Can I send live chat messages?

Yes. The Customer Service plans enable you to proactively engage your website visitors through the live chat widget.

What is a Conversation?

Each Customer Service plan offers a specific number of Conversations. Conversations represent the total number of live chat conversations, tickets, incoming emails, and incoming social media messages your agents can manage every month.   For example, the Free plan offers 50 Conversations, which means you can engage 50 customers through live chat or create 50 tickets, or have 30 live chat conversations and create 20 tickets, and so on.   You can send multiple messages during a single live chat conversation, and that still counts only as one Conversation.   In addition, customer questions that are answered by chatbots or the Lyro AI customer service agent without creating tickets do not affect your Conversations limit.

Can I add Tidio live chat to more than one website/store?

Yes, you can add Tidio to multiple sites and/or stores. Please note, however, that the live chat widget will share all the appearance and behavior settings across all your websites/stores. This means it will have the same color scheme, it will go online/offline according to the same DND hours, it will display the same offline messages, etc.

How does the ticketing system work?

Tidio’s AI-powered ticketing system enables you to transform incoming support emails, live chat conversations, and social media messages into tickets and assign them to available operators.   You can monitor tickets and add notes or custom tags to follow up on on conversations. Tidio automatically analyzes your conversations and organizes them based on customer intent so your support team can easily spot and prioritize important requests.

Can I use chatbots?

Yes. You can use chatbots by combining any Customer Service plan with a Chatbots plan.   With a Chatbots plan, you can add chatbot templates to your website or manually create as many automated workflows as you want with our drag-and-drop chatbot builder.   Although your chatbots can have an unlimited number of chats, the Free Chatbots plan limits them to interact with only 100 unique visitors per month. However, you can interact with up to 40k visitors per month with our paid Chatbots plan and a custom number of visitors with Tidio+.

Can I use Lyro?

Yes. You can use Lyro by combining any Customer Service plan with a Lyro AI plan.   The Lyro AI plan enables you to handle up to 250 conversations per month with AI. However, you can let Lyro handle as many conversations as you want with Tidio+.

Can I create email campaigns?

Yes. You can create email campaigns by combining any Customer Service plan with an Email marketing plan.   The Free Email Marketing plan allows you to send up to 500 emails per month for free. However, you can send up to 20,000 emails per month with our paid Email Marketing plan and a custom number of monthly emails with Tidio+.

Offer great customer service with Tidio

Start with a 7-day trial to test all Tidio features for free or contact sales to see Tidio in action.

Get started

Free plan available. No card required

Contact sales