About me
Beata is a part of the content creators’ team. She researches topics and produces articles for Tidio’s website and blog. She ensures that her articles are informative but also interesting to read. Before joining Tidio Beata was writing content for a real estate company. She was also producing other articles for online publication.
Beata believes the future of writing is digital. Digital pieces written by humans, as well as content produced by artificial intelligence. She believes that machine learning can help humans improve their performance online and, therefore, better reach the right audience.
Beata has a Bachelor’s Honours degree in journalism. Her professional interests include digital marketing and technology developments. She finds artificial intelligence such as machine learning and chatbots fascinating. In her spare time, she wanders the world, reads novels, and learns new languages.
My articles
How to Build a Chatbot for Customer Support [Guide 2026]
Learn how to create a chatbot for customer support and boost your team’s efficiency.
8 Best Social Media Tools You Need To Boost Performance
If you don’t wanna lose against the AI-influencers, you need to start automating some of your social media management. Here are the top social media tools to consider.
Complete HelpCrunch Review: Features, Pros & Cons 2026
Is HelpCrunch the right option for your business? Check out this comprehensive HelpCrunch review to find out.
8 Key Conversational AI Examples: Platforms & Use Cases
Learn real-life conversational AI examples of how businesses use this technology.
Full Chatfuel Review: Features, Pros, Cons & Pricing 2026
Is Chatfuel worth the time and investment? Read this comprehensive Chatfuel review to learn key features, pros, cons, and pricing plans of the software.
LiveChat vs. Zendesk: Complete Comparison Guide 2026
Wondering which platform is best for your business needs? Compare LiveChat vs. Zendesk key features, pricing, and performance.
Smartsupp Review: Key Features, Pricing, Pros & Cons
Before you sign up for anything, check out this detailed Smartsupp review to learn whether the platform is the right choice for your business.
44 Best AI Tools for Work: What to Use to Get Ahead 2026
Compare the best AI tools available on the market and pick the right ones to scale your business.
What Can AI Customer Service Do for Your Business?
Wondering whether AI can help your customer service become more efficient? Learn what it can and can’t take care of.
8 Ecommerce Brands That Increased Sales With AI Chatbots
Do you have an online store and want to see what AI could do for you? Check out these real-life examples of ecommerce brands that increased sales with AI chatbots.
AI for Lawyers: 6 Best & Most Secure Tools to Use
Learn how to keep your business safe while using AI for lawyers. Discover use cases and best tools you can utilize for your business.
Responsible AI for Customer Service: Checklist for Businesses
Go through the checklist to ensure your business uses compliant and responsible AI customer service.
7 Proven Ways to Deliver Live AI Customer Support As You Grow
Learn how to implement and expand on your live AI customer support using the newest technologies.
Comprehensive Olark Review: Features, Pricing, & More
Wondering if Olark is a good option for your business? Check out this Olark review to discover everything you need to know about the platform.
10 Best AI Agent for Ecommerce [Tool Reviews 2026]
Choose the right software for your business with this comparison of the best AI agent tools for ecommerce.
Top Agentic AI Companies: Detailed Review for Businesses
Choose the best agentic AI company for your business and learn how to overcome challenges of implementing the software.
How to Build a Product Recommendation Chatbot [+Use Cases]
Discover how to offer product recommendations to your website visitors in a conversational way. Learn use cases of product recommendation chatbots and build your own.
AI for Email Management: 9 Best AI Email Assistants [Free]
Learn use cases of AI for email management. Compare the pros, cons, and pricing of the top AI email tools.
How to Use Travel Chatbots: 5 Best AI Travel Agents for 2026
Is your travel business drowning in inquiries? Learn how to automate your customer support with travel chatbots and reap the benefits.
What Is Customer Experience Automation? [Full Guide]
Customer experience automation offers a real promise of fast, streamlined, and budget-friendly support. Have you positioned your business for the new CXA wave?
AI for Customer Success: Automations, Use Cases & Benefits
Learn how to unlock the power of AI in customer success. Discover use case scenarios and compare the best tools available on the market.
How AI for Flower Companies Simplifies Busy Seasons
Do you have a flower business and want to use AI for customer support? Learn how to use AI for your brand with solutions and real-life examples.
AI-Powered Help Desk: Features Designed for Smarter Service
Introducing Tidio’s AI-powered Help Desk! See how our latest release is designed to effortlessly support your team.
10+ Best Tidio Alternatives & Competitor Reviews 2026
Not sure which software to choose for your business? Check out the best Tidio alternatives available on the market.
Top 14 Gladly Alternatives For Your Customer Service Needs
Looking for alternatives to Gladly that better suit your needs? Explore the top Gladly alternatives, complete with a breakdown of features, pros, cons, and pricing for each option.
9 Best Olark Alternatives to Enhance Customer Support 2026
Compare Olark alternatives based on their main features, drawbacks, and pricing. Decide which platform is best for your business needs.
What Is Automated Ticket Routing & How To Set It Up [Guide]
How to automate your ticketing processes? Discover what automated ticket routing is, what can you use it for, and how to set it up in your business.
Top 10 Ecommerce UX Best Practices for Success [+Examples]
Discover how to make shopping frictionless and enjoyable for your customers. Learn the effective ecommerce UX best practices with examples of the top brands.
15 Strategies for Shopify Conversion Rate Optimization
Discover effective Shopify conversion rate optimization strategies that you can employ on your websites. Check out real-life examples of companies and how they apply the tactics.
Conversational Customer Service: Channels & Best Practices
Explore how conversational customer service is impacting the top brands today. Learn the best channels for conversational support and go through real-life use cases.
Zendesk vs. Salesforce: Comprehensive Software Comparison
Learn which CRM solution, Zendesk vs. Salesforce, is best for your business. Check out the comparison of the top features and key differences.
Top 10 Benefits of Live Chat To Improve Customer Service
Check out the main benefits of live chat for your business with real-life examples of companies profiting from this technology.
How to Handle Multiple Chats at the Same Time? [Tips]
Find out why multiple chat software resonates well with customers and the challenges faced when handling multiple chats.
How To Do Chatbot Testing? Guide, Types of Tests & Checklist
Learn how to test your chatbot. Check out the types, a step-by-step guide, and a complete checklist for your chatbot testing.
Top 10 FAQ Software for Your Business [+Create FAQ Pages]
FAQ software helps customers find answers to frequently asked questions in the form of short and concise published content. Check out the best tools for your business and how to use it.
Integratec Boosts Qualified Lead Generation by 25% Using Tidio
A B2B SaaS company, Integratec, boosted qualified leads and improved tracking of client requests. Check out how they did it.
Gecko Hospitality Reaches 90% Customer Service Automation
Learn how Gecko Hospitality automated customer service requests and boosted lead generation. Discover how Tidio helps the business slash the response time.
Social Media Chatbots: Complete Guide, Platforms & Tips
Check out the best social media chatbots you can use for your business. Learn the difference between social media chatbots and regular bots.
16 Best Website Visitor Tracking Tools [2026 Reviews]
Check out the best website visitor tracking tools and compare their key features, pricing, and user ratings.
10 Must-Have Chatbot Features for Your Business [+Examples]
Not sure which chatbot features your software should have? Check out the essential functionality and advanced capabilities to keep an eye out for.
Banking Chatbot: Examples, Use Cases & Best Practices
Check out the best banking chatbots with pros, cons, and pricing compared. Learn examples, tips, and fundamentals of a chatbot for banking.
Top 10 Customer Segmentation Tools & Software Reviewed
Scan through the best customer segmentation tools available on the market. Dive into the benefits, best practices, and detailed reviews of the top segmentation software.
Distribution List vs. Shared Mailbox: What Are The Differences?
Learn the difference between a shared mailbox and a distribution list. Discover a comparison of the pros and cons of a distribution list vs. a shared mailbox.
10 Best Customer Success Software Tools To Boost Sales
Check out the top customer success software with pros, cons, and pricing. Discover which one is best for your business.
What Is Conversational Commerce? [Benefits & Examples]
Learn what conversational commerce is and how it can help your business scale. Get inspired by the real-life examples of successful companies and get an inside into the future of conversational selling.
10 Best HubSpot Alternatives and Competitors in 2026
Automate your marketing and sales by using free HubSpot alternatives. Check out detailed reviews of HubSpot competitors with pros, cons, and pricing compared.
eye-oo Boosts Revenue by €177K After Installing Tidio
Check out the results Eye-oo achieved using Tidio. Discover how this eyewear multi-brand platform increased sales and conversions while slashing response times.
AI Battle: Lyro vs Zowie In-Depth Comparison (2026)
Get to know Lyro and Zowie software. Compare the two AI systems and choose the best one for your business.
AI Battle: Lyro vs Ada In-Depth Comparison (2026)
Compare Lyro to Ada CX for a number of real-life ecommerce scenarios and choose the best one for your business.
Top 4 Challenges in Chatbot Development and How to Solve Them
Solve the biggest chatbot challenges businesses struggle with. Discover four real-life chatbot problems that companies struggle with and how to overcome them.
15 Essential Help Desk Metrics & KPIs [+ Best Practices]
Learn the most important help desk metrics to measure your support efforts and performance. Discover how to calculate these KPIs and check out tips to improve your results.
Wulff Beltton Hits 4.5/5 Client Rating After Switching to Tidio
Discover the benefits Wulff Beltton received after switching from Gorgias to Tidio. Learn about how this retail company boosted customer satisfaction, increased sales, and grew leads using Tidio.
ADT Security Service Boosts Sales By 17% Using Tidio
Learn about the benefits ADT Security Service gained from using Tidio. Discover how it increased the conversion rate and customer satisfaction since implementing the customer service tool.
Endeksa Hits 138% Boost in Lead Generation with Tidio
Discover how Tidio helped Endeksa increase lead generation and slash waiting times. Also, check out how the bots’ helpful responses helped to boost their customer satisfaction.
Suitor Hits 85% Customer Service Automation With Lyro
Learn how Suitor automated up to 85% of its customer service using Lyro. Check out how this suit rental company slashed average response time by 92%.
15 Best Discount Code Ideas To Boost Sales [Examples]
Are you thinking about using discount codes to increase your sales this shopping season? Learn how to write promo codes and use them effectively.
How to Provide Your Customers with Chat Transcripts?
Learn what a chat transcript is, why it’s important, and how to offer it to your customers. Explore the benefits of conversation logs both for your company and clients.
5 Best Live Chat for Sales Teams [+Tips & Techniques]
Learn the top techniques to use live chat for sales in your business. Compare the pros, cons, and pricing of the best sales live chat on the market to choose the right one for your business.
Retail Chatbot: Top Use Case Examples, Benefits & Tips
Discover what retail chatbots are with benefits, tips, and real-life examples. Check out the best chatbots for the retail industry available on the market.
Shockbyte Slashes Response Times With Tidio Flows
Check out how Shockbyte decreased response times and improved customer satisfaction using Tidio.
Tidio Support Team Achieves 58% Automation With Lyro
Learn about Lyro, the newest AI conversational chatbot created by Tidio. Discover how it handles the majority of customer service conversations and slashes first response times.
Procosmet Lead Generation Surges After Installing Tidio
Learn how an Italian beauty brand boosted sales and conversion rates using Tidio. Get more details on how Procosmet used live chat and Flows to increase generated leads by 500%.
15 Easy & Proven Ways to Grow Your Email List in 2026
Learn how to effectively grow email lists using a variety of tips and techniques. Discover examples of how to get more email subscribers for your marketing campaigns.
Importance of Ratings & Reviews [Complete Guide 2026]
Discover the importance of ratings and reviews for your business. Learn which tools to use and some tips on how to collect more online reviews.
Launching Tidio AI to Empower SMBs With AI Features
Discover the new Tidio AI features and what this technology can do for your business. Learn how to use artificial intelligence technology to improve customer communication and speed up processes.
What Is Conversational AI & How It Works? [2026 Guide]
Use this guide to learn all about conversational AI including how it works, its benefits, and use cases. Discover how to create conversational AI, some best practices to keep in mind, and top platforms to use.
Ad Hoc Atelier Boosts Conversions Using Tidio Live Chat
Check out how Ad Hoc Atelier nearly tripled their conversion rates using Tidio live chat. Discover how this Italian fashion ecommerce uses Flows to slash waiting times and decrease cart abandonment rates.
Who Are Biggest Shopify Competitors? Best Alternatives in 2026 [Market Share]
Shopify doesn’t suit your ecommerce business? Check out this comparison of the best Shopify alternatives to choose the right one for your online store.
Shopify vs Shopify Plus: Key Differences (2026)
Looking to upgrade to Shopify Plus, but not sure if it’s the right choice for your business? Discover the differences between Shopify and Shopify Plus with comparison of pricing, features, and benefits.
Difference Between Chatbot vs Live Chat (2026 Comparison)
Compare chatbots vs. live chat pros, cons, and features. Learn which solution is best for your business.
10 Best Practices for Ecommerce Customer Service
Wondering how to improve your ecommerce customer service quickly? Learn all you need to know about ecommerce service with ten bulletproof practices and grow your business efficiently.
What Is Ecommerce Automation and How to Use It?
Learn all you need to know about ecommerce automation and how to use it. Check out the best ecommerce automation tools to put your business on autopilot and fully focus on its growth.
9 Best Open Source Chatbot Frameworks Reviewed [Examples and How to Choose]
Learn all you need to know about chatbot frameworks, including what they are and why you should consider using them. Discover the best open source bot frameworks and how to choose the right one for your business.
20 Best Shopify Plugins & Add Ons for Ecommerce in 2026
Learn what Shopify plugins are. Discover the best add-ons for your ecommerce website with detailed reviews of main features, star ratings, and pricing.
How to Use Real Estate Chatbots to Drive Leads & Close Deals
Learn how to use real estate chatbots for your business. Discover use cases and examples of a property management chatbot.
23 Best Chatbot Use Cases for Customer Service & More (2026)
Have you ever wondered what are chatbots used for? Discover real-life examples of chatbot uses for customer service, ecommerce, healthcare, and banking.
Best Finance Chatbot for Banking Services & Personal Financial Advice
What are some of the best finance chatbots out there? Discover the top nine financial bots with pros, cons, and pricing compared. Learn what are the benefits and most common use cases of chatbots in the financial sector.
10 Best Adobe Commerce Live Chat Extensions Reviewed (2026)
Looking for the best Adobe Commerce live chat extension? Discover the top ten solutions with their pros, cons, and pricing. Learn how to add live chat to your website.
18 Free CRM Software for Your Business [Reviews 2026]
Check out the best CRM software for small businesses, sales teams, and real estate companies. Learn the pros, cons, and pricing of different options to choose the right one for your business needs.
40 Best Ecommerce WordPress Themes (2026)
What are the best WordPress ecommerce themes for an online business? Discover the top 40 themes for online stores and choose the best one for your company.
Ecommerce Return Policy: Examples & Templates (2026)
Discover all you need to know about ecommerce return policy and how to write an effective one for your business. Check out some templates and examples for inspiration.
All You Need To Know About Adobe Commerce (2026)
Discover what Adobe Commerce is, with its pros, cons, reviews, and more. Check out the example websites and some alternatives. Find the answer to the question: Is Adobe Commerce the right option for me?
How Does Technology Affect Our Mental Health? [Study]
Learn how technology changes our society. Discover the negative impacts of the internet and other digital technologies on our mental health. Find out which generation is most affected by the web and how our smartphones control our lives.
Top 16 Benefits of Chatbots: Advantages for Customers & Businesses
Discover some of the key chatbot benefits for your business and your customers. Learn what are the some of the chatbot challenges and how to overcome them for great results.
Top 10 Shopping Cart Abandonment Recovery Strategies
Learn how to calculate your shopping cart abandonment rate and improve it. Best strategies to optimize your checkout process and recover abandoned carts.
AI Recruitment Statistics: What Is the Future of Hiring?
Discover the results of our study about AI in recruitment. Find out which parts of the recruiting process AI can replace and how companies are using artificial intelligence in human resources.
Live Chat Icons [Examples & How To Customize Them]
Discover what a live chat icon is and decide on the one for your business. Check out examples of web chat icons for inspiration and learn how to customize them to fit your brand.
Top 6 Wix Chatbots & How to Add One to Your Site (2026)
Discover the best Wix chatbots for your website. Check the pros, cons, and pricing for each onend learn step-by-step how to add a bot to your Wix website.
5 Best Wix Live Chat Apps & How to Add One to Your Site (2026)
Check out the comparison of the top 5 Wix chat plugins with pricing, features, and ratings included. Learn how to add chat to your Wix site and how to pick the right one for your business.
News & Trends of 2021. What Should We Expect In 2022?
Discover what shook the world in 2021 with top trends of the year. Dive into the predictions of what 2022 has for us in stock.
Shopify vs. Wix: Which Is Better for Ecommerce in 2026?
Are you checking your options for which tool to choose for building your ecommerce business? Check out the Shopify vs. Wix comparison and pick the right one for your online store.
Customer Service Manager [Job Description, Skills, More]
If you want to apply for a customer service manager position or you’re looking for one then you need to know the job description, duties, and responsibilities. Find out that and more in this article.
50+ Best Free Minimalist WordPress Themes (2026)
Look no further for the best and free minimalist WordPress themes with pros & cons included. Learn how to choose the right theme for your new WordPress site.
12 Best Customer Retention Software Tools to Reduce Churn
Check out the best customer retention software reviews and choose the right tool for your business.
Customer Communication Strategy: 6 Effective Techniques [+Best Practices]
Check out the 6 strategies to improve your customer communication. Discover skills needed for effective interactions and tools to help you with it.
12 Key Customer Success Metrics & KPIs [+Benchmarks]
Learn how to measure customer success with these KPIs. Discover the importance of customer success metrics and create your own dashboard.
Retail Customer Service [Tips, Skills & Examples]
Learn the importance of retail customer service. Discover examples of good & bad customer service in retail stores. Check out tips to help you improve.
Top 20 Best Customer Service Books You Need To Read
Looking into transforming the way your company handles customers? Check out the 20 best customer service books that can help you improve your business.
How to Build an Effective Customer Experience Strategy
Learn what a customer experience strategy is and how to measure it. Discover tips and best practices to build an effective CX strategy for your business.
Best Practices for Customer Onboarding (2026)
Customers who don’t understand what a product does are very likely to churn. In this article, we show you how you can avoid this situation thanks to a well-designed onboarding process.
