Improve customer service with Tidio AI
Equip your team with the latest technology for outstanding customer experiences and increased conversions
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Tidio AI - meaning and values
Tidio AI is a solution that helps businesses increase their sales and boost customer satisfaction with the use of artificial intelligence. Here’s what it stands for:
Technology for small and medium businesses
For the longest time, the newest AI features have been available exclusively on software solutions that are too expensive for small and medium sized businesses. Our goal is to provide premium AI features at affordable prices, so every company can benefit from them.
80% of customers say that the experience a company offers is just as important as its products or services. We aim to help businesses create outstanding experiences for their customers.
AI is the present, not the future
Our customers can already use Tidio AI features, and Tidio+ users will automatically benefit from all future releases without additional costs.
AI in everything
All Tidio features - from existing ones like Live Chat or Analytics to future releases - will incorporate AI.
WHERE WE STAND
Tidio AI features available today
Tidio AI helps businesses achieve their growth goals with first-class AI features
- Use the latest technology to understand and answer questions, even if the words or spelling are not perfect
- Answer up to 73% of customer questions, saving your team’s time and effort
- Learn and Improve their performance over time
- Detects the topic of conversations and classifies them into up to 30 topic categories
- Displays the distribution of conversations over the topic categories based on frequency
- Helps you create AI Chatbots that automatically answer recurring customer questions
- Extracts questions and answers from your website's FAQ pages
- Helps you create FAQ bots from those question-answer pairs
- Simplifies the process of automating your FAQ workflows
- Analyzes your conversations and organizes them based on customer intent
- Helps you prioritize certain conversation intents over others
- Enables your support agents to speed up their response times to urgent requests
WHERE WE’RE GOING
Becoming the leading provider of AI-augmented customer service solutions
Features coming soon
Satisfaction Detection assesses your team’s conversations and automatically rates customer interactions based on similar conversations. It helps you understand your customers so you can improve your communications.
Conversion Booster recognizes user behavior and takes action to encourage conversions. It reduces the number of visitors who leave the website without making a purchase, so you can boost your sales.
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See how Tidio AI helps you increase customer satisfaction
In just 30 minutes, you’ll know if Tidio AI is right for your website.