What are Tidio’s AI Chatbots?

AI Chatbots are algorithms that simulate human conversation. They use artificial intelligence to understand what customers are saying, provide relevant information within milliseconds, and then measure if they are helpful. AI Chatbots learn from past conversations to improve their answers to new questions, so they can automatically solve up to 73% of your customer’s inquiries.

Are the AI Chatbots included in the free plan?

AI Chatbots are one of our premium features and are only available in our custom paid plans. Contact us and schedule a free, no-obligation demo and see how Tidio’s AI Chatbots can help your business evolve.

What are the benefits of AI Chatbots?

Increase customer satisfaction: Tidio’s AI Chatbots analyze customer questions, group them into categories, and deliver relevant answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction. Uncover actionable insights: The AI Chatbots enable you to understand your customers and their most pressing concerns by analyzing their questions and grouping their common inquiries. This helps you make informed decisions about your product, service, website, sales funnel, and so on. Increase your support team’s efficiency: The AI Chatbots detect and answer questions about order status, shipping policies, product availability, and more, within milliseconds. This frees up your operators to focus on complex or profitable issues so you can scale your business. Scalable solution: You can teach the AI Chatbots new answers as your business grows and your needs change. The builder enables you to create or edit chat flows with ease, so you can implement new workflows as opportunities arise.

Are AI Chatbots effective?

Yes, they are. And their machine learning algorithm makes them more effective in time. Tidio AI Chatbots measure the helpfulness of their answers after every customer interaction. They use the data to constantly adapt to incoming questions. You can also help the bots get even more accurate over time by assessing their performance and providing more responses to fill in their blind spots. This enables the bots to answer more questions, reducing your customers’ waiting time and freeing up your agents so they can focus on more complex matters.

Tidio AI

Improve customer service with Tidio AI

Equip your team with the latest technology for outstanding customer experiences and increased conversions

Get started for free

No credit card required

Talk to us

Improve customer service with *Tidio AI*

Tidio AI - meaning and values

Tidio AI is a solution that helps businesses increase their sales and boost customer satisfaction with the use of artificial intelligence. Here’s what it stands for:

Technology for small and medium businesses

For the longest time, the newest AI features have been available exclusively on software solutions that are too expensive for small and medium sized businesses. Our goal is to provide premium AI features at affordable prices, so every company can benefit from them.

Customers first

80% of customers say that the experience a company offers is just as important as its products or services. We aim to help businesses create outstanding experiences for their customers.

AI is the present, not the future

Our customers can already use Tidio AI features, and Tidio+ users will automatically benefit from all future releases without additional costs.

AI in everything

All Tidio features - from existing ones like Live Chat or Analytics to future releases - will incorporate AI.

WHERE WE STAND

Tidio AI features available today

Tidio AI helps businesses achieve their growth goals with first-class AI features

AI Chatbots

Use the latest technology to understand and answer questions, even if the words or spelling are not perfect
Answer up to 73% of customer questions, saving your team’s time and effort
Learn and Improve their performance over time

Discover AI Chatbots

Reply Assistant

Makes every customer interaction professional and on-brand with a single click using GPT-3.5
Works in dozens of languages
Improves your team’s response times

Customer Questions

Detects the topic of conversations and classifies them into up to 30 topic categories
Displays the distribution of conversations over the topic categories based on frequency
Helps you create AI Chatbots that automatically answer recurring customer questions

FAQ Wizard

Extracts questions and answers from your website's FAQ pages
Helps you create FAQ bots from those question-answer pairs
Simplifies the process of automating your FAQ workflows

Smart Views

Analyzes your conversations and organizes them based on customer intent
Helps you prioritize certain conversation intents over others
Enables your support agents to speed up their response times to urgent requests

WHERE WE’RE GOING

Becoming the leading provider of AI-augmented customer service solutions

Features coming soon

Satisfaction Tracker

Satisfaction Detection assesses your team’s conversations and automatically rates customer interactions based on similar conversations. It helps you understand your customers so you can improve your communications.

Conversion Booster

Conversion Booster recognizes user behavior and takes action to encourage conversions. It reduces the number of visitors who leave the website without making a purchase, so you can boost your sales.

They are talking about us!