4.6 (1879+ reviews)
Your customer service worked fine yesterday. Today it’s chaos.
Scale customer service without sacrificing customer trust or authenticity. Whether you want to improve support quality or automate up to 67% of conversations Tidio keeps support fast, reliable, and human.
Trusted by 300,000+ businesses:
Your product went viral overnight
TikTok, influencer mention, or a successful ad campaign suddenly sends thousands of visitors to your store.
Your inbox fills with:
- “Where is my order?”
- “Do you ship to Canada?”
- “What size should I choose?”
Your team spends the entire day answering the same questions.
Growth becomes support chaos.
Seasonal traffic breaks manual support
Black Friday. Christmas. A big ad campaign.
Ticket volume doubles overnight.
Your options suddenly look like this: "Hire temporary agents" or
"Let customers wait hours for replies."
Neither is great.
Your AI solution became too expensive
Many companies already run AI.
But some platforms turn every message into a new bill.
Suddenly support automation becomes more expensive than human agents.
That’s when teams start searching for alternatives.
Turn support chaos into automated resolutions
Handle growth without hiring more agents. Install Tidio in minutes. Train Lyro on your website. Start resolving conversations automatically today.
No credit card required
Support tools aren’t bought during calm periods.
They're bought the moment something breaks.
Let AI resolve everyday questions
Lyro learns from your website, FAQs, and documentation. It answers order questions, product questions, and shipping requests automatically. Guardrails reduce hallucinations and ensure safe responses.
Automate predictable support workflows
Use Flows to automate FAQs like: order status shipping policies return instructions Customers get answers instantly — even at 2am.
Keep humans where they matter
When questions get complex, Lyro escalates to your team. Everything happens in one helpdesk designed for real agents. AI doesn’t replace your support team. It makes them dramatically more effective.
What we're asked most about
How fast can I start?
You can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial.
What is Lyro AI Agent?
Lyro is an AI agentthat solves up to 67% of customer questions automatically. It turns customer questions into conversations and delivers personalized replies like a human agent. Unlike Flows which follow set rules and pathways to generate an answer, Lyro relies on machine learning to understand customer questions and draws information from your support content to create detailed responses.
What are the benefits of Lyro?
- Increase customer satisfaction: Tidio's Lyro analyzes customer questions and delivers human-like answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction.
- Increase your support team's efficiency: Lyro detects and answers questions about order status, shipping policies, product availability, and more, within seconds. This frees up your operators to focus on complex or profitable issues so you can make your business more profitable.
- Scalable solution: Lyro learns new answers as your business grows and your needs change. The AI agent learns new information as you expand your knowledge base, so it can create new automated workflows as opportunities arise.
Is Lyro easy to use?
Yes. Lyro is really easy to set up and use. We also offer a free, self-learning one-hour course Empowered Customer Service with Lyro AI Agent which is great introduction to working with Lyro.
How does the free trial work?
During the free 7-day trial, you can test all Tidio features and plans and see how to improve customer service and accelerate sales. You don’t need to provide us with your credit card information to access the free trial.
At the end of the trial, your account will automatically be downgraded to the Free plan unless you upgrade your subscription to a paid option.
It means that you can use the full feature set of any Customer Service, Lyro AI Agent or Flows plan within your first 7 days with Tidio.
Handle growth without hiring more agents
Install Tidio in minutes. Train Lyro on your website. Start resolving conversations automatically today.
No credit card required