Boost customer satisfaction with AI that gets it right
Guide Lyro to provide exact responses your customers need. No more generic replies—just personalized support that builds trust and resolves issues faster than ever.
4.7 (1769+ reviews)
Build trust with personalized AI support agent
Provide helpful and reliable support to meet needs of every customer. Use Lyro Guidance to shape behavior, tone of voice and actions of your AI agent.
No credit card required
Contact sales
Trusted by 300,000+ businesses:
Push your AI customer service to new heights
67%
of inquiries automated with Lyro AI Agent
100%
reliable answers with no made-up data
97%
decrease in average response time
Why Lyro Guidance sets the new standard for AI personalization
Your brand voice, amplified by AI
Customize tone, emoji usage, and communication style so Lyro sounds exactly like your best human agents. Every interaction reinforces your brand identity.
Full control over AI behavior
Create custom guidance for any situation. Define escalation rules, handoff processes, and specific instructions that ensure Lyro behaves exactly as you need.
VIP customer treatment, automated
Set smart rules to identify high-value customers and ensure they get priority treatment with faster handoffs to your best agents when needed.
One AI Agent, countless personalities
From friendly tour guide to persuasive salesman or thoughtful tutor—set your AI’s tone to match every customer and every moment.
Built for your business. Loved by your peers
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
From generic AI to your personal support specialist
Most AI agents give cookie-cutter responses that frustrate customers. Lyro Guidance transforms your AI into a skilled specialist that follows your processes, speaks your language, and knows when to escalate—just like your best human agents.
Use ready-to-use prompts or create completely custom guidance
Define specific handoff rules for different customer types
Provide step-by-step troubleshooting playbook
Set brand-consistent communication styles and tone
Discover how Lyro AI Agent transforms customer service
AI Agent Overview
Lyro chats like a human and automates support around the clock when your team is offline.
Lyro Actions
Let Lyro handle tasks—like order updates or lead qualification—without human assistance.
Product Recommendations
Guide shoppers to products they want instantly in real time, directly from your store.
Trust & Quality
Provide accurate, human-like answers grounded in your data with full transparency and control.
FAQ
Common questions about Lyro Guidance
How long does it take to instruct Lyro with custom guidance?
Most businesses set up basic guidance rules in under 30 minutes, while more complex scenarios take just 1–2 hours.
Can I create different guidance rules for different customer types?
Yes, you can create specific guidance rules based on customer segments, VIP status, product types, or any other criteria that matter to your business.
Can I test guidance rules before they go live?
Absolutely. Lyro includes a testing environment where you can simulate conversations and refine your guidance rules before deploying them to customers.
Transform every AI conversation into a brand-building moment
Join thousands of businesses using Lyro Guidance to deliver personalized, brand-consistent customer support that builds lasting relationships.
No credit card required