Manage all channels in one inbox
Answer live chat, Instagram, WhatsApp, and Messenger DMs in a single, easy-to-use dashboard.
Live Chat for instant service
Real-time conversations that flow effortlessly
Build lasting customer relationships that convert. Use intuitive live chat to manage all customer interactions faster than before.
No credit card required
Contact sales
Trusted by 300,000+ businesses:
The easiest to use live chat software
Start in minutes without any coding and manage all customer interactions from one inbox.
Drive more sales with automation
Engage visitors with proactive messages to convert more customers faster.
Reply faster with ready-to-go responses
Save customized replies for repetitive questions and speed up first response time.
Suport customers globally
Answer shoppers in their preferred language. Add multiple languages to your chat widget for personalized greetings.
Find relevant customer details immediately
See customer details at a glance so every reply fits the context and feels like it was written just for them.
Use Tidio on any device
Provide continuous support without disruptions. Talk with your customers via browser, desktop or mobile app.
How will Live Chat look on your site?
See it in situ now.
Integrations that keep service in sync
Connect Tidio with Shopify, WordPress and other platforms to provide personalized support.
The truly live experience
No waiting. No awkward pauses. No wondering if it’s working. Just flowing, real-time conversations. It’s how live chat is meant to be.
#1 app for Shopify and Wordpress
Intuitive for your customers and team
Works with all platforms
Raise your service standard for free
Engage visitors on our free-forever Customer Service plan. Need more conversations? Explore flexible paid plans that scale with you.
Up to 50 handled conversations
Up to 100 handled conversations
Up to 2000 handled conversations
Custom no.
Free
0
USD
/mo.
Starter
29
USD
/mo.
Growth
Starts at
59
USD
/mo.
Plus
Starts at
749
USD
/mo.
No credit card required
See all plans
More sales.
Less effort.
Less effort.
Turn every chat into a revenue opportunity
Increase conversions with proactive customer service, tailored product recommendations and helpful answers.
Boost loyalty with personalized service
Provide personalized and helpful answers every time. Improve your relationships with customers and keep them coming back.
Manage Shopify orders without leaving your inbox
Edit, cancel, or refund orders without switching tool. Manage Shopify directly from your dashboard.
Grow your funnel with high quality leads
Automate lead generation to collect customer data, qualify leads and automate marketing initiatives.
Integrate with Shopify for a better service
Preview customer carts, tailor product recommendations and sync customer details to provide more personalized answers. Make sure your customers are coming back.
Face-to-face when it matters
Start a video call right inside the Live Chat widget to close sales faster and build stronger connections.
We chose Tidio because it allows us to interact with our customers in real time. This immediate interaction enhances our customer service for website visitors, resulting in increased sales.
Isabella Wålinder Isovic
Inbound Marketing Specialist
Everything you need for a complete customer service
Support automation
Automate even 67% of customer questions while keeping the customer service helpful.
Sales automation
Fuel your funnel with 40+ customizable, no-code automation templates that keep leads flowing.
Smart ticketing
Manage and answer customer emails in one place for faster and more organized service.
3 steps to the new standard in live chat
1
Create and configure your account.
2
Install Tidio from your website dashboard using a dedicated plugin.
3
Customise your chat widget settings in the admin panel.
Have more conversations that drive conversions
Start for free in under 5 minutes, or book your no-commitment Tidio demo.
No credit card required
FAQ
Have a question about live chat?
Is Tidio Live Chat really free?
Yes. Live Chat is part of our free-forever plan, which lets you answer customer questions, make recommendations, close sales and more. The free plan includes 50 billable conversations each month. Our paid for plans let you engage with lots more customers.
How do I add Live Chat to a website?
- Create a Tidio account
- Install the dedicated WordPress plugin or Shopify app.
- Alternatively, paste Tidio's JavaScript code snippet into any HTML website. Find out how here.
How long does it take to start using Live Chat on my website?
About 5 minutes. That’s about 90 seconds to create an account and install the Tidio plugin on your website. And about 3 minutes to personalize your widget and add a branded avatar image.
What is a “Billable conversation”?
"Billable conversation" refers to any live chat, ticket, email or social media channel conversation that includes a message from a human agent (you). Unanswered messages initiated by visitors/customers are not counted, ensuring you're billed only for relevant interactions.
Responses from Flows and Lyro AI Agent are not counted as ‘agent replies’.
I’m on the Live Chat free trial. How long can I use the premium Live Chat features for?
The free trial, with unrestricted access to premium Live Chat features, such as Live visitor list, Live typing preview, or Native Shopify actions, lasts for 7 days. Once your trial is up, you can upgrade to a paid plan to keep your premium features, or default to our free-forever plan. Of course, you can upgrade or downgrade your plan at any time.
Do I have to be available all the time to offer online chat support?
No. Tidio lets you set a custom Do-Not-Disturb schedule and send customers automatic messages when your team’s not there. If you want to handle inquiries even when you’re offline, Lyro AI Agent can automatically answer most frequently asked questions.
Will Tidio Live Chat affect my site performance?
No. Tidio is one of the lightest and fastest live chat software solutions available. And because the app loads asynchronously, it won’t impact your resources or affect your site’s performance.