Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and Demandbase integration
Treat target accounts differently in chat, using Demandbase intent and account data.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
CRM
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Demandbase
Know which account is asking
Demandbase resolves the visitor to a company and its tier, so a strategic account is not treated like anonymous traffic in a busy queue.
Act on intent while it lasts
An account Demandbase shows as researching your category gets a faster route to a person, because that window closes quickly.
Route by more than a question
Account tier and journey stage from Demandbase can decide who picks up the conversation, so the right team is on the important ones.
Count the conversation as engagement
Chats are sent back to Demandbase as account activity, so the engagement score reflects the fact that somebody actually talked to you.
Overview
Demandbase knows which accounts are in market and which of them matter to you. A chat window treats everyone the same until it is told otherwise. Connected to Tidio through Zapier or the Tidio API, the account tier, journey stage and intent from Demandbase arrive with the conversation, so a target account reaches a person quickly and gets an answer aimed at their business. Chat engagement goes back as another signal.
Key features
- Recognize a target account with Demandbase tiering attached to the conversation
- Route by intent so accounts researching now are not left in a queue
- Answer for their journey stage using where Demandbase says the account has got to
- Send engagement back so a chat counts as a Demandbase account signal
Demandbase
CRM
Tags
CRM
Contact Sync
How it works
Connect Demandbase in minutes
1
Connect Tidio and Demandbase
Link them with Zapier or the Tidio API so a visitor's company can be matched against Demandbase account data.
2
Decide what changes
Choose which Demandbase fields agents see and which of them affect routing, priority or alerts.
3
Work the account
The conversation is handled with the account context, and the activity returns to Demandbase.
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Frequently asked questions
Common questions about the Demandbase integration
What does Demandbase add to a chat?
Account level context such as firmographics, tier, journey stage and intent. It tells you which company is asking and how interested they already are.
Does chat engagement reach Demandbase?
Yes, if you map it. Conversations can be written back as account activity, which keeps engagement scoring honest for a channel it would otherwise miss.
Is the Demandbase integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Demandbase integration.