Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and Freshsales Suite integration
Turn conversations into qualified leads and move deals forward faster.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Freshsales Suite
Send chat leads to Freshsales Suite
Sales-ready conversations become leads in Freshsales Suite, and the chat data attaches to the customer profile automatically.
See deal context during the chat
Reps get the customer profile, interaction history, and deal context while they reply, so every message fits where the deal stands.
Automate follow-ups across the pipeline
Once a lead reaches your CRM, workflows and follow-ups run on their own and keep deals moving between stages.
Overview
Close more deals without losing momentum. Connect Tidio with your CRM and automatically turn conversations into sales-ready leads. Give your team full access to customer profiles, interaction history, and deal context during chats to personalize every interaction.
Key features
- Capture and send chat leads directly to your CRM
- Build complete customer profiles with chat interaction data
- Automate workflows and follow-ups across your pipeline
Freshsales Suite
CRM
Tags
CRM
Sales Pipeline
How it works
Connect Freshsales Suite in minutes
1
Connect Freshsales Suite to Tidio
Link your Freshsales Suite account from the Tidio panel so chat leads and customer profiles live in one system.
2
Let chats become CRM leads
Conversations are turned into sales-ready leads automatically, with the chat interaction data attached to the customer profile.
3
Let your pipeline pick it up
New leads arrive with chat history attached, ready for the workflows and follow-ups your team already runs.
Discover more integrations
All Integrations
Turn customer conversations into Agile CRM contacts, right when interest is highest.
Turn chat conversations into Boostr deals and open them with the account already in view.
Turn chats into Capsule contacts and opportunities, and answer with the record in view.
Know which company you are talking to before the visitor has typed their name, using Clearbit.
Get inbound chats into Close as leads while a rep can still answer in minutes.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Freshsales Suite integration
How does the integration help increase sales?
It automatically turns chat conversations into CRM leads, so your team can follow up faster and move prospects through the pipeline without delays.
Can sales reps see customer data during chats?
Yes. Agents get access to full customer profiles, interaction history, and deal context, helping them personalize conversations and close deals faster.
Is the Freshsales Suite integration available on my plan?
The Freshsales Suite integration is available on the Premium and Plus plans. Compare plans to see what each plan includes.