Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and Gainsight integration
Feed Gainsight health scores with what support hears, and answer with the account plan in view.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
CRM
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Gainsight
Make health scores honest
Complaints and unresolved questions from Tidio reach Gainsight, so a score is not green because nobody logged the last three conversations.
Turn a signal into a task
A conversation that sounds like churn creates a Gainsight call to action, so the customer success manager knows before the renewal meeting.
Answer as if you know them
The Gainsight account record, its plan and its open risks reach the chat, so support does not contradict what the success manager promised.
Keep one history
Timeline entries from conversations mean the account story in Gainsight includes support, not just calls and reviews.
Overview
Gainsight decides which accounts are healthy from usage, tickets and surveys. Conversations are the part it usually gets last. Connected to Tidio through Zapier or the Tidio API, chats become Gainsight timeline activity and can move a health score or raise a call to action, while an agent sees the account's risks and success plan before answering. The customer success view and the inbox stop disagreeing.
Key features
- Log conversations to the timeline so Gainsight has the contact history it is missing
- Raise a call to action when a conversation shows real risk on the account
- Answer with the account in view including the Gainsight health score and open risks
- Score on more than usage with support signals feeding the health calculation
Gainsight
CRM
Tags
CRM
Contact Sync
How it works
Connect Gainsight in minutes
1
Connect Tidio and Gainsight
Link them with Zapier or the Tidio API and choose the Gainsight fields, timeline types and calls to action the chat may use.
2
Map what matters
Decide which conversations are logged, which affect a health score component and which raise a risk.
3
Work the account together
Gainsight keeps the health and the plans, and support finally feeds them.
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Frequently asked questions
Common questions about the Gainsight integration
What should be logged to Gainsight?
Usually a timeline entry with the topic and outcome rather than every message. That is enough for Gainsight to reflect support activity without flooding the account history.
Can a chat change a health score?
It can update the components you allow, such as a support signal or a risk flag. Gainsight still calculates the score under your own rules.
Is the Gainsight integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Gainsight integration.