Turn chat conversations into booked meetings by instantly sharing Calendly links when visitors ask to schedule a call.
Get order status from Shopify
Let shoppers get instant Shopify order updates in chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and Get order status from Shopify
Answer order status questions in chat
Lyro replies with payment status, fulfillment, purchased items, and tracking details pulled from your Shopify store.
Verify shoppers before sharing details
The Get order status from Shopify action asks for email and order ID, and can also request a zip code or phone number.
Cut repetitive order status tickets
Shoppers get an update at any hour without waiting for an agent, so your team handles fewer copies of the same question.
Overview
Answer order status questions without slowing down your team. This Smart Action connects your help desk with Shopify, letting customers check payment, fulfillment, purchased items, and tracking details directly in chat. Lyro triggers the action when shoppers ask about their order and securely verifies them using email, order ID, and zip code. The result is faster replies, fewer repetitive tickets, and a smoother post purchase experience, available 24/7 without extra setup or complex workflows.
Key features
- Show real time order status, products, and tracking links in chat
- Trigger automatically when customers ask about their order
- Verify customers securely with email, order ID, and zip code
- Reduce repetitive order status tickets for your team
- Works directly with your connected Shopify store
Get order status from Shopify
Lyro Actions
Tags
Lyro Actions
How it works
Connect Get order status from Shopify in minutes
1
Connect your Shopify store
Your Tidio project needs to be integrated with Shopify. You can finish that connection while you set up the action.
2
Configure the action for Lyro
Turn on the Get order status from Shopify action and set which details it asks for to verify the shopper.
3
Let Lyro answer the question
When a shopper asks about an order, Lyro runs the action and replies with live details from your store.
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Frequently asked questions
Common questions about the Get order status from Shopify integration
How does the order status check work?
Lyro detects questions like “Where is my order?” and pulls order details from your Shopify store after verifying the customer.
What information does Lyro need from the customer?
The action always asks for email and order ID, and can also request a zip code or phone number for verification.
Do I need to connect Shopify first?
Yes. Your Tidio project needs to be integrated with Shopify, and you can complete the connection during the action setup.
Is the Get order status from Shopify integration available on my plan?
Yes. The Get order status from Shopify integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.