Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and Gong.io integration
Bring the last call from Gong.io into the chat, so nobody repeats a conversation the customer already had.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
CRM
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Gong.io
Carry on from the call
The Gong.io summary of the last call reaches the conversation, so a rep picks up where the customer left off instead of starting again.
Keep the promises
Action items Gong.io extracted from a call can become follow ups in the chat, so what was agreed out loud is actually done.
Talk to the deal that is slipping
A Gong.io risk signal, such as dropped engagement or a competitor mention, can start a conversation while the deal is still open.
Brief before replying
A short call history from Gong.io means the person answering a message knows the relationship, not just the last sentence.
Overview
Gong.io records the calls, works out what was discussed and what was promised, and keeps the deal signals nobody has time to read. Connected to Tidio through Zapier or the Tidio API, that reaches the chat. A rep answering a message sees the summary and next steps from the last Gong.io call, and a risk signal on an account can start a conversation while there is still something to save.
Key features
- See the last call with the Gong.io summary and next steps in the chat
- Avoid repeating questions that the customer already answered on a call
- Act on deal risk when Gong.io flags a stalled or slipping account
- Follow up on what was promised using the action items Gong.io captured
Gong.io
CRM
Tags
CRM
Contact Sync
How it works
Connect Gong.io in minutes
1
Connect Tidio and Gong.io
Link them with Zapier or the Tidio API and choose which Gong.io call and deal fields reach a conversation.
2
Decide what is worth surfacing
Pick the Gong.io summaries, action items and risk signals that help, and leave the rest in the platform.
3
Answer with the history
Gong.io keeps the recordings and the analysis, and the chat uses the part that matters now.
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Frequently asked questions
Common questions about the Gong.io integration
Does the whole transcript go into the chat?
It does not need to. Most teams pass the Gong.io summary, the action items and any risk flag, which is what somebody can read before they reply.
How is a chat matched to a Gong.io call?
By the contact or the account, using the email or domain both systems already hold. That is enough to bring the relevant call history into the conversation.
Is the Gong.io integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Gong.io integration.