Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and HubSpot Integration
Capture new leads and turn prospects into customers without any hassle, keeping your CRM updated automatically.
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Contact sales
Integration availability depends on your Tidio plan.
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Use cases
What you can do with Tidio and HubSpot
Create contacts from new chats
Subscribers captured in Tidio are added to HubSpot as contacts automatically, so nobody has to retype them.
Save chat transcripts to the CRM
When a conversation is solved, the transcript is saved as a note on the contact's HubSpot profile.
Give agents CRM context in chat
See a visitor's HubSpot contact details inside the Tidio panel while you reply, without switching tools.
Overview
Link your Tidio live chat to HubSpot CRM to keep your contacts and conversation records in sync. Whenever a visitor chats or signs up via Tidio, their information flows automatically to HubSpot, reducing manual entry. This means fewer errors, faster follow-ups, and a more organized CRM.
Key features
- Auto-create new contacts: subscribers captured in Tidio are added as contacts in HubSpot automatically.
- Sync existing contact data: map and update contact properties (email, name, phone, etc.) from Tidio to HubSpot fields.
- Send chat transcripts to CRM: when a conversation is solved, the transcript is saved as a note in the contact’s HubSpot profile.
- Access HubSpot contacts without leaving Tidio: see contact details directly inside the Tidio panel.
- Manual or custom mapping: customize which Tidio contact properties map to which HubSpot fields.
HubSpot
CRM
Tags
Contact Sync
Marketing Automation
How it works
Connect HubSpot in minutes
1
Install HubSpot from the Tidio panel
Go to Integrations, open HubSpot, click Install HubSpot, and authorize the connection to your HubSpot account.
2
Map the fields you care about
Match standard and custom Tidio contact properties to the HubSpot properties they belong in, then click Finish.
3
Let contacts and chats sync
New contacts, updated properties, and transcripts from solved conversations reach HubSpot on their own.
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Frequently asked questions
Common questions about the HubSpot integration
How do I connect Tidio with HubSpot?
In your Tidio admin panel, navigate to Integrations, then go to HubSpot, click Install HubSpot, authorize the connection, choose your HubSpot account, optionally map properties, and click Finish.
Can I control which contact fields sync from Tidio to HubSpot?
Yes. During setup, you can map standard and custom Tidio fields to corresponding HubSpot properties.
Does HubSpot data appear inside Tidio during a conversation?
Yes. When a visitor already exists in HubSpot, you can see their HubSpot contact details right inside the Tidio panel. This gives agents full context without switching tools.
Is the HubSpot integration available on my plan?
Yes. The HubSpot integration is available on all Tidio plans, including the free one. Compare plans to see what else each plan includes.