Turn an inbound conversation into an Affinity record, with the notes already attached.
Get more done with Tidio and Nue integration
See the Nue quote, subscription and renewal date before you answer in Tidio.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
CRM
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Nue
Answer what they are paying for
The Nue subscription tells the agent what is included before they promise anything.
Handle renewal conversations
A renewal date in view means an upgrade question is answered at the right moment.
Follow up on an open quote
A Nue quote awaiting approval can be chased in the conversation it came from.
Route by account value
Subscription size can decide whether sales joins the conversation.
Overview
Nue holds the commercial shape of the account: the quote, the subscription, the amendments, the renewal date. Support and sales conversations both turn on those. Reading Nue into Tidio means whoever is talking to the customer knows what they bought, what it costs and when it renews, which changes how a complaint or an upgrade question gets handled. Quotes, amendments and approvals stay in Nue, where the pricing rules live.
Key features
- Subscription in the chat See what the Nue account actually includes.
- Renewal date in view Know whether this conversation is near a renewal.
- Quote status Answer where a Nue quote sits in approval.
- Pricing rules stay put Discounts and amendments are made in Nue.
Nue
CRM
Tags
CRM
Contact Sync
How it works
Connect Nue in minutes
1
Connect Nue and Tidio
Zapier, Integrately or Make links the two, or a service reads Nue and posts to the Tidio API.
2
Choose the fields
Subscription, renewal date, quote status. Margins and internal pricing stay out.
3
Keep changes in Nue
Amendments, discounts and approvals happen there, with the pricing rules applied.
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Frequently asked questions
Common questions about the Nue integration
Should agents see pricing detail?
What the customer is paying, yes. Internal margin, discount ceilings and approval thresholds, no. Support answering with the customer's own numbers is useful. Support seeing how much room there is to discount turns a service conversation into a negotiation.
Can a discount be applied from a chat?
Not directly. Nue holds the pricing rules and the approvals for a reason. The conversation can capture the request and hand it to whoever owns the account, so the customer hears a decision rather than an improvised number.
Is the Nue integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Nue integration.