Hand Lyro AI Agent’s implementation to our team. We’ll configure and test it with your support content to guarantee trustworthy, accurate responses.
Tidio Premium Customer Service Suite
Scale personalized customer service with automation
Improve customer service quality from week one, and achieve over 50% automation within a month.
Contact sales
Boost customer satisfaction (CSAT) by
17.3%
Improve lead generation by
645%
Lower your first response time (FRT) by
24.5%
Close more sales by
150%
Boost customer satisfaction (CSAT) by
17.3%
Improve lead generation by
645%
Lower your first response time (FRT) by
24.5%
Close more sales by
150%
Our team automates 50%+ of your support within weeks, all without risking customer trust.
30 days
Customer support automation
0%15
1
Our team will customize Lyro AI Agent to handle repetitive tasks reliably, cutting weekly workload and freeing your agents for high-value conversations.
Your Success Manager helps identify repetitive work to automate—lightening workloads and improving efficiency immediately.
Scale with custom limits and exclusive features
Solve more problems with helpful automation and intuitive inbox. Get a fully customizable plan with custom limits and Customer Success Manager that’s here for you along the way.
Professional services tailored to your goal
Get conversation, AI, and automation limits that adapt to your business scale and needs.
Personalized branding
Work with out team to customize the widget appearance, Lyro AI effectiveness and improve customer satisfaction.
Departments
Route conversations to the right team or agent instantly, speeding up responses and lifting satisfaction.
Multilanguage & Multisite
Deploy Live Chat across multiple websites and manage everything from one shared dashboard.
Service growth powered by expert strategies
Join 300,000+ businesses worldwide that already automated personalized customer service.
“The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.”
Daniel Reid
Co-founder and CEO @ Suitor
76%
of visitors don’t request transfer to a human agent
Customer Service Automation
% of queries resolved over time
97%
decrease in the average response time
Recommended by 100K+ businesses of all sizes
Increase revenue with automation implemented by experts
Our specialists build, optimize, and monitor customer service automation for you, so your funnels improve constantly and your results accelerate.
Skip the guesswork with tailored automation
Work with your Success Manager to identify configuration that have the biggest impact on your business goals.
Automate across your tools
Get custom configuration for seamless data exchange and enable your Lyro AI Agent to take real action.
Make the most out of your automation limits
Receive periodic updates on the effectiveness of your Lyro agent, along with strategies for further optimization.
Improve customer service automation with guided training
Pass Lyro AI training to our experts. And get 24/5 support whenever you need help.
Make work easier for your agents
Equip your team with advanced features and expert coaching to resolve customer problems faster.
Smooth onboarding to Tidio
Explore the intuitive platform on your own or ask your Success Manager for hands-on training for agents and admins, tailored to your workflows and use cases.
Workflow optimization
Receive actionable advice on boosting your workflow efficiency and improving critical support KPIs from our experts.
Smarter insights into team activity
Gain insights into how individual team members discuss various subjects. Your Success Manager designs smart views for your admins, so they can analyze specific conversation topics.
Premium service with security and support you can trust
Secure and compliant
Adjust permission settings for each team member. We guarantee data encryption and compliance with SOC 2®, GDPR, and CCPA.
Priority requests
Secure a product development process that aligns with your business objectives. Our team prioritizes your feature requests to maximize your teams efficiency and service quality.
Personalized support
Get help 24/5 if you need it and stay in touch with your Success Manager to make sure even complex issues are resolved within 24 hours.
Integrate Tidio with your toolstack
and more than 120+ tools to integrate
Scale service with expert-backed automation
Frequently Asked Questions
Your questions about Tidio Premium, answered
Why should I pick Tidio Premium?
Compared to Tidio’s core plans, Tidio Premium offers:
- Tailored service limits
- Customization
- exclusive features (like Departments, multisite, and API access)
- Expert implementation and a dedicated Success Manager.
How can Tidio Premium help my business?
Tidio Premium helps you scale authentically, aligning AI with human service, automating support tasks, lead generation, and boosting revenue. Your Success Manager works with you to define KPIs, monitor progress, and refine strategies for continuous improvement.
Why do I need Tidio Premium?
Tidio Premium means expert help to engage visitors, improve their experience, and convert them into customers. Our team configures Lyro AI Agent and builds Flows tailored to your goals.
How much does Tidio Premium cost?
Tidio Premium is fully customizable. Every subscription includes an implementation specialist, a dedicated Success Manager, and training. Pricing depends on AI usage and Flow triggers, but we’ll build a plan that fits your budget.
How long will the implementation take?
Most Premium implementations take 1–2 weeks. Complex solutions may take up to 4 weeks. Your Success Manager will confirm timelines during onboarding.
What does the onboarding process look like for Tidio Premium users?
After signup, you’ll meet your dedicated Success Manager to set goals and requirements. Our specialists configure your solution, run tailored training, and stay available throughout your subscription for ongoing support.
How many Flows triggers do I need?
Our team helps define how many triggers you need based on traffic and goals. Some businesses succeed with 1,000 triggers, others need thousands to scale support effectively.
What is the difference between Tidio's Flows and Lyro?
Flows follow pre-designed paths, while Lyro uses AI to understand questions and respond in human-like ways. Lyro relies on your support content to give reliable answers that build trust.
Can I customize the live chat widget?
Yes. Premium plans include full customization. Our team helps you design a widget that matches your brand’s look, tone, and style.
Can I use Tidio Premium on multiple websites?
Yes. Premium covers multiple websites under one subscription.
Can you build Flows for me?
Yes. Our team designs Flows based on your objectives and trains your team to use Tidio to its full potential.