Human-like conversations that build trust
Lyro engages in natural conversations that feel like talking to your best support agent—offering safe, helpful replies and secure data handling.
4.7 (1633+ reviews)
AI customer support that never makes things up
Speed matters, but accuracy builds trust — Lyro AI Agent delivers fact-based answers directly from your content, with a human-like style that fosters real customer relationships.
No credit card required
Trusted by 300,000+ businesses:
Credibility and quality backed by real results
64%
of inquiries automated with Lyro AI Agent
100%
reliable answers with no made-up data
97%
decrease in average response time
Why Lyro works like your best support agent
Seamless human handoff
When customers request it, Lyro smoothly hands off to a human agent—or creates a ticket if agents are offline. Set rules to instantly connect VIP customers with your support team.
Industry-leading resolution rate
By resolving customer inquiries through natural, effective conversations, Lyro AI Agent achieves one of the highest resolution rates in the industry.
Knowledge-based responses only
Lyro works exclusively with the information you provide. Unlike other AI solutions, it won't generate random responses or draw from web-based data when faced with unfamiliar questions.
What our customers say about Lyro's reliability
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
You maintain complete control
Since Lyro only uses the data you upload, you always have full control over what it knows and says. We never add data automatically, and even our suggestions require your approval before implementation. You decide how Lyro works, responds, and handles different situations.
- Choose Lyro's tone and communication style
- Control when and where Lyro engages with customers
- Configure automatic handoffs for specific topics or keywords
- See the exact source of Lyro's information for complete transparency
Quality you can measure
Lyro's analytics provide full visibility into its performance, showing success metrics and uncovering opportunities. Dashboards highlight how many conversations Lyro resolves autonomously.
- Monitor key support metrics like resolution rate or satisfaction score
- Identify gaps in your knowledge base with precision insights
- Use AI-powered suggestions to boost your customer inquiry coverage
- Optimize via an analytics suite and enhance your automation capabilities
One platform. So many ways to improve your support
Integrates with your tech stack
Connect with your CRM, ecommerce platforms, or help desk via built-in connections and custom integrations.
Supports your growth at any stage
Easily handle every level of demand, whether you serve hundreds or thousands of customers per day.
Makes multilingual support easy
Offer localized support worldwide. Lyro answers your customers in 12 languages.
Covers every communication platform
Manage live chat, email, support forms, Messenger, Instagram, and WhatsApp from a single inbox.
FAQ
Common questions about Lyro's trust and quality
How does Lyro ensure it doesn't provide incorrect information?
Lyro is designed with strict quality guardrails and will only answer when it has high confidence in its response, as it only works with information you choose to provide. If someone asks about a topic unrelated to your knowledge base, it won't generate a random response or perform a web search, minimizing the risk of misinformation. For example, on Live Chat, Lyro might ask for more info, use answers that don't fully solve the customer's issue, or say it doesn't know and hand it over to a human. Lyro for Emails has extra guardrails and will only reply when it's very certain it will help solve the issue.
Can we see where Lyro gets its information from?
Yes, complete transparency is one of Lyro’s core features. You can always see why Lyro responded the way it did - we show you exactly where Lyro got the information from so you can verify its accuracy and update its knowledge whenever there are changes in how your business operates.
Will customers know they're talking to an AI?
Lyro provides human-like interactions that are often indistinguishable from human support. However, you have full control over whether to disclose that customers are speaking with an AI assistant. Many businesses find that customers are perfectly satisfied with Lyro's support, regardless of whether they know it's an AI.
Experience the most trustworthy AI support solution
Join 300,000+ businesses that trust Lyro to deliver quality support without compromising on accuracy or reliability.
No credit card required
Quality you can measure
Lyro's analytics provide full visibility into its performance, showing success metrics and uncovering opportunities. Dashboards highlight how many conversations Lyro resolves autonomously.
- Monitor key support metrics like resolution rate or satisfaction score
- Identify gaps in your knowledge base with precision insights
- Use AI-powered suggestions to boost your customer inquiry coverage
- Optimize via an analytics suite and enhance your automation capabilities