Add an over-achieving agent to your team

First up, you don’t have to choose between Lyro and Flows. You can use one or the other, or combine for exceptional service. But if you start with just one, here’s how they’re different.   Flows

• Exclusive to Tidio users
• Are triggered by specific actions and can engage users proactively
• Follow user-defined rules and scripts to answer customer questions
• Perfect for answering simple, pre-defined questions.

Lyro

• Available on Tidio. Can also be integrated with other customer service tools.
• Learns from your support content and then uses artificial intelligence and natural language processing to understand questions and provide the appropriate answer.
• Understands the intent behind customer questions and uses solely your support content to generate personalized responses.
• Is not restricted to pre-defined questions. Lyro can answer complex questions in a human-like manner based on your support content.

No. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because this particular Large Language Model (LLM) has been developed with the goal of becoming helpful, honest, and harmless - making it the most trustworthy LLM on the market.

It's free to try. Every Tidio account starts with 50 Lyro conversations for free. After that, you'll have access to better limits with our paid Lyro plan.

A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI agent.  Even if Lyro replies a dozen times or more to solve the customer's problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.

Every Tidio account starts with 50 Lyro conversations. To continue using Lyro, you need to begin a Lyro plan. Once you're on a plan, your conversation limit refreshes 30 days after payment.

We know that switching from one customer service system to another can be difficult, and we wanted to make it easy for you to use AI for support.   That's why we upgraded Lyro - our AI agent - so you can add it as an extension to your existing customer service software.   This way, you can use Lyro to provide AI assistance without having to go through the hassle of changing platforms.

Lyro Connect is available only with Plus and Premium subscriptions. A Lyro conversation starts from $0.5. Our sales representative will explain the pricing structure during your demo call. Book yours now.

Lyro Connect is the easy way to access Lyro without changing your support platform. Here's how it works:

• Integrate Lyro with your existing support solution through Lyro Connect
• Share your support content with Lyro and activate it
• Lyro uses your support content to formulate its answers and provide personalized assistance to multiple customers at once
• If a customer asks a question that's outside Lyro's knowledge, the AI agent creates a ticket in your support solution so a real agent can answer

Yes. Lyro is powered by Claude (Anthropic AI), which is the most secure LLM on the market right now, and uses best practices for data handling and retention.

Lyro automatically scrapes your support content and uses it as its knowledge base. If the required information is part of your support content, Lyro will answer the customer's question. If the answer is not part of your support content, Lyro will automatically forward the question to a human agent – and learns from their response.

• Increase customer satisfaction: Tidio's Lyro analyzes customer questions and delivers human-like answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction.
• Increase your support team's efficiency: Lyro detects and answers questions about order status, shipping policies, product availability, and more, within seconds. This frees up your operators to focus on complex or profitable issues so you can make your business more profitable.
• Scalable solution: Lyro learns new answers as your business grows and your needs change. The AI agent learns new information as you expand your knowledge base, so it can create new automated workflows as opportunities arise.

Yes. On average, users automate around 67% of customer inquiries with Lyro.   What's more, Lyro's machine-learning algorithm makes it more effective over time. Lyro measures the helpfulness of its answers after customer interactions, then uses that data to adapt to future questions.   We treat Lyro like any of our service team. We assess its performance, give feedback, and if we see blindspots, we feed it with more knowledge. This helps Lyro develop and improve.

Yes. Lyro is really easy to set up and use. We also offer a free, self-learning one-hour course Empowered Customer Service with Lyro AI Agent which is great introduction to working with Lyro.