Make your automated replies conversational
Deliver clear answers to frequent questions, even when you’re offline. Tidio AI Chatbots automate up to 73% of customer questions so your support team can focus on complex inquiries.
They are talking about us!
Turn every conversation into an opportunity. Grow your business with exceptional customer service
Keep your customers happy
Exceed your customers’ expectations. See what your website visitors ask about, automate your responses, and let the AI handle similar questions so your support specialists can help users solve complicated issues.
Offer a superior customer experience
Be there for your customers. Tidio AI Chatbots work 24/7, so your visitors get instant answers whenever they need them. Automate answers about product availability, delivery, returns, and more to offer a seamless shopping experience.
Increase your team’s productivity
Help your team become more productive. Tidio’s AI analyzes new questions and matches them with the answers you provide. Assess the AI’s performance and give it new answers so it can solve more inquiries, freeing your agents to focus on complex topics.
See how AI Chatbots can help your business grow
Available only in Custom Plans. Contact us for more details.
What’s included: core features
Question categories
Tidio AI Chatbots analyze and classify customer questions into 25+ categories. They understand context, so they put all customer questions on a certain topic in a single category, even if the questions are misspelled or formulated differently.
Simple Chatbots builder
You prepare answers for each category and the Chatbots send them out to all customer questions matching that topic. Create conversation flows with custom actions and conditions. All without writing a single line of code.
Chatbot analytics
Examine the Chatbots’ performance. See how helpful your bots are and feed them more answers to improve your customers’ experience.
How do AI Chatbots work?
Analyze questions
Our machine-learning bots analyze your customers’ questions and group them into 25+ categories.
Create responses
You check the categories, confirm the selection, and create answers for the categories or questions you want to automate.
Automate support
The AI Chatbots segment customer questions into categories. They send one of your responses to inquiries that match a category, even if the questions are formulated differently.
Don’t take our word for it, check how Tidio helps users grow their business
Get more leads
GET THIS PROGRAM - it has already boosted my sales leads by 34% in a matter of hours. Don't waste your time, searching - Tidio does it all. I am very pleased how they helped get me started too.
Review on G2
Increase conversion rate
My conversion rate went from 1.4 to 4.8! This is amazing and makes me a lot of money automatically!
Review on Shopify
Generate more sales
Tidio helped me make over 60k in sales in just a few months. Customer retention rate is a lot higher and a benefit is the sales!
Review on G2
Increase satisfaction rate
Since having Tidio integrated into our website we have seen sales nearly double and positive reviews triple.
Review on G2
See how AI Chatbots help you increase customer satisfaction
In just 30 minutes, you’ll know if AI Chatbots are right for your website.
Tidio's AI Chatbots: Frequently asked questions
What are Tidio’s AI Chatbots?
AI Chatbots are algorithms that simulate human conversation. They use artificial intelligence to understand what customers are saying, provide relevant information within milliseconds, and then measure if they are helpful.
AI Chatbots learn from past conversations to improve their answers to new questions, so they can automatically solve up to 73% of your customers’ inquiries.
Are the AI Chatbots included in the free plan?
AI Chatbots are one of our premium features and are only available in our custom paid plans. Contact us and schedule a free, no-obligation demo and see how Tidio’s AI Chatbots can help your business evolve.
What are the benefits of AI Chatbots?
- Increase customer satisfaction: Tidio’s AI Chatbots analyze customer questions, group them into categories, and deliver relevant answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction.
- Uncover actionable insights: The AI Chatbots enable you to understand your customers and their most pressing concerns by analyzing their questions and grouping their common inquiries. This helps you make informed decisions about your product, service, website, sales funnel, and so on.
- Increase your support team’s efficiency: The AI Chatbots detect and answer questions about order status, shipping policies, product availability, and more, within milliseconds. This frees up your operators to focus on complex or profitable issues so you can scale your business.
- Scalable solution: You can teach the AI Chatbots new answers as your business grows and your needs change. The builder enables you to create or edit chat flows with ease, so you can implement new workflows as opportunities arise.
Are AI Chatbots effective?
Yes, they are. And their machine learning algorithm makes them more effective in time. Tidio AI Chatbots measure the helpfulness of their answers after every customer interaction. They use the data to constantly adapt to incoming questions.
You can also help the bots get even more accurate over time by assessing their performance and providing more responses to fill in their blind spots. This enables the bots to answer more questions, reducing your customers’ waiting time and freeing up your agents so they can focus on more complex matters.