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How do people talk to chatbots around the world? This global study reveals surprising differences in tone, emoji use, and escalation rates, offering fresh insights into cultural customer support trends.

Secureframe replaced their previous AI chatbot with Tidio's Lyro AI, increasing resolution rates from 2-3% to 53% while streamlining complex compliance inquiries for their technical platform.

Award-winning UK mattress retailer streamlines customer support operations with AI-powered automation, delivering faster responses while reducing agent workload and maintaining exceptional service standards.

Digital customer service tools let teams manage support across multiple channels in one place. Read on and check out the top tools to consider for your needs.

Trying to choose between Drift vs. Intercom? This guide breaks down the key differences to help you pick the right tool for your team.

Are you considering Freshchat for your customer service software? Read this complete Freshchat review to learn whether it’s a good fit for your business.

Global Travel transformed its customer support operations by implementing Tidio's AI-powered platform, successfully routing conversations between sales and service teams while increasing engagement rates and enhancing customer response times.

AI copilots support agents with real-time suggestions and helpful context during live conversations. Learn how an AI copilot for customer service works and where Lyro Copilot fits in.

Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.

Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate and successfully unifying multiple communication channels.