The highest resolution rate
Lyro AI sends your resolution rate rocketing. 67% is standard… but it’s often way higher.
Lyro AI Agent
Add an over-achieving agent to your team
Enhance your service team’s talent with Lyro AI, the hardest working, highest performing, fastest learning agent in the industry.
No credit card required
Contact sales
Transform your service without even changing stack
Forget changing platforms or risky migrations. Lyro AI works on top of your existing stack to raise your customer service standard above all expectations.
Struggling to scale your support?
Leave it to Lyro.
Test Lyro yourself
See how AI customer service is supposed to be. Put these Lyro powered demo chatbots to the test.
Tidio Resolution Rate Guarantee
We’re slightly obsessed by resolution rates. It’s why our 67% rate is the highest in the industry. And why if we don’t lift yours to at least 50%, you’ll get your money back.
Experience the customer service that drives growth.
Visit case study
97%
decrease in the average response time
The quality of our customer service experience is the number one factor in our growth. Our competitors can’t offer anything like this.
Daniel Reid
Co-founder and CEO @ Suitor
Predictable and professional
Lyro works purely with the knowledge you provide. Always on script. Always on brand. Always on point.
Complete control
Ordinary AI has a habit of making strange things up. But Lyro works purely with the knowledge and guardrails you provide. No off-script surprises here.
Step in at any time
Want to jump into a conversation? Go ahead. You see every Lyro interaction in real time so it’s easy to step in with your own answers – which the AI then learns from. And if a customer wants to speak to real person, you’re immediately alerted.
Insight from every interaction
Real-time performance insights let you see exactly how customers interact with Lyro, so it’s easy to refine for even higher satisfaction
Treat Lyro like one of your team
Onboard
Add Lyro to your site with just a few clicks. Link the AI to your support content to start lifting your service standard from day one.
Develop
Just like your real agents, Lyro improves with experience and feedback. Review its performance, update its knowledge base and refine the rules you want it to work within.
Promote
You’ll find yourself assigning more tasks to Lyro as the weeks go by. And the more you ask it to help, the more you’ll discover it can do.
The world’s most demanding brands trust Tidio with their customers
There’s ordinary AI customer service, and there’s Tidio
Free-to-try is the new standard
Want to test Lyro on your own site? Go ahead. Have 50 free conversations on us.
Unlimited replies is the new standard
Lyro can answer multiple questions in one conversation at no extra cost. And resumed chats don’t eat into your monthly limit.
Real cost efficiency is the new standard
Quality and efficiency up. Costs and time down. Solve customer problems for just $0.5 per conversation.
Save time, cut costs, and streamline your support
Use our calculator to see how Lyro AI Chatbot redefines your customer service.
How many conversations do your agents manage per month?
0
10000
Annual cost per service agent
How many agents work for you?
Annual savings on customer service
$390,600
Total time saved by your team monthly (in hours)
1120 h
You’re just minutes away from raising your service standard
1
Feed Lyro with your support content
2
Lyro answers customer questions using only your content
3
Monitor Lyro’s performance and improve its responses with additional knowledge
How integrations should be Zendesk, Intercom, Salesforce and 20+ more platforms
You don’t need to change your stack to completely transform your customer service. Lyro integrates seamlessly with your platforms. No migration needed. All yours with the Tidio Premium plan.
Be the benchmark of your industry
Give your customers the service they want. Give your teams the experience they deserve. Give your competitors customer service envy.
Each conversation on brand and on brief
Lyro’s helpful, human-like answers, always in your own brand voice, build customer trust, confidence and loyalty.
Instant hand-off for friction-free experiences
No clunky handovers here. Lyro AI instantly alerts your team when customers want a real person.
Overdeliver on compliance
The most reliable AI agent out there reliable is naturally safe and secure. The entire Tidio service suite uses only the best practices for data handling and retention.
With Lyro AI from Tidio, we were able to automate responses to simple, frequently asked questions. This not only improved our response times but also freed up our consultants to dedicate their expertise to cases that require a more personalized approach.
Marta Żuchowska
Customer Care Coordinator at Your KAYA
We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio Flows technology.
Görkem Öğüt
CEO & Founding Partner of Endeksa
My main goal was to find an easy-to-teach app that comprehended all the tasks needed for our customer service. Tidio, from the beginning, was the perfect one.
Gabriele Scarcella
Ecommerce Manager at Procosmet Italy
Discover how Lyro AI Agent transforms customer service
Lyro Smart Actions
Let Lyro handle tasks—like order updates or lead qualification—without human assistance.
Product Recommendations
Guide shoppers to products they want instantly in real time, directly from your store.
Lyro Guidance
Shape the tone, style, and escalation rules so every reply matches your brand and customer expectations.
Build & Integrate
Plug Lyro into Zendesk, Intercom, Salesforce, or build custom workflows with our experts.
Frequently Asked Questions
What we’re asked most about Lyro AI
What’s the difference between Lyro and Tidio Flows?
First up, you don’t have to choose between Lyro and Flows. You can use one or the other, or combine for exceptional service. But if you start with just one, here’s how they’re different.
Flows
- Exclusive to Tidio users
- Are triggered by specific actions and can engage users proactively
- Follow user-defined rules and scripts to answer customer questions
- Perfect for answering simple, pre-defined questions.
- Available on Tidio. Can also be integrated with other customer service tools.
- Learns from your support content and then uses artificial intelligence and natural language processing to understand questions and provide the appropriate answer.
- Understands the intent behind customer questions and uses solely your support content to generate personalized responses.
- Is not restricted to pre-defined questions. Lyro can answer complex questions in a human-like manner based on your support content.
Are you using ChatGPT to power Lyro?
No. We use Claude (Anthropic AI) and our in-house models to power Lyro. We use Claude because this particular Large Language Model (LLM) has been developed with the goal of becoming helpful, honest, and harmless - making it the most trustworthy LLM on the market.
Is Lyro free?
It's free to try. Every Tidio account starts with 50 Lyro conversations for free. After that, you'll have access to better limits with our paid Lyro plan.
What counts as a Lyro conversation?
A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI agent.
Even if Lyro replies a dozen times or more to solve the customer's problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.
When will my Lyro conversation limit refresh?
Every Tidio account starts with 50 Lyro conversations. To continue using Lyro, you need to begin a Lyro plan. Once you're on a plan, your conversation limit refreshes 30 days after payment.
What is Lyro Connect?
We know that switching from one customer service system to another can be difficult, and we wanted to make it easy for you to use AI for support.
That's why we upgraded Lyro - our AI agent - so you can add it as an extension to your existing customer service software.
This way, you can use Lyro to provide AI assistance without having to go through the hassle of changing platforms.
How much does Lyro Connect cost?
Lyro Connect is available only with Plus and Premium subscriptions. A Lyro conversation starts from $0.5. Our sales representative will explain the pricing structure during your demo call. Book yours now.
How does Lyro Connect work?
Lyro Connect is the easy way to access Lyro without changing your support platform. Here's how it works:
- Integrate Lyro with your existing support solution through Lyro Connect
- Share your support content with Lyro and activate it
- Lyro uses your support content to formulate its answers and provide personalized assistance to multiple customers at once
- If a customer asks a question that's outside Lyro's knowledge, the AI agent creates a ticket in your support solution so a real agent can answer
Is my data secure with Lyro?
Yes. Lyro is powered by Claude (Anthropic AI), which is the most secure LLM on the market right now, and uses best practices for data handling and retention.
How can Lyro answer customer questions without any training and with one-click activation?
Lyro automatically scrapes your support content and uses it as its knowledge base. If the required information is part of your support content, Lyro will answer the customer's question. If the answer is not part of your support content, Lyro will automatically forward the question to a human agent – and learns from their response.
What are the benefits of Lyro?
- Increase customer satisfaction: Tidio's Lyro analyzes customer questions and delivers human-like answers in seconds. This enables your customers to receive the information they need 24/7, increasing their satisfaction.
- Increase your support team's efficiency: Lyro detects and answers questions about order status, shipping policies, product availability, and more, within seconds. This frees up your operators to focus on complex or profitable issues so you can make your business more profitable.
- Scalable solution: Lyro learns new answers as your business grows and your needs change. The AI agent learns new information as you expand your knowledge base, so it can create new automated workflows as opportunities arise.
Is Lyro effective?
Yes. On average, users automate around 67% of customer inquiries with Lyro.
What's more, Lyro's machine-learning algorithm makes it more effective over time. Lyro measures the helpfulness of its answers after customer interactions, then uses that data to adapt to future questions.
We treat Lyro like any of our service team. We assess its performance, give feedback, and if we see blindspots, we feed it with more knowledge. This helps Lyro develop and improve.
Is Lyro easy to use?
Yes. Lyro is really easy to set up and use. We also offer a free, self-learning one-hour course Empowered Customer Service with Lyro AI Agent which is great introduction to working with Lyro.
You can’t cut customer service costs and raise customer satisfaction. Unless it’s Lyro.
Ordinary AI agent only takes you so far. Push what’s possible with Tidio.
No credit card required