Shopping Assistant, upgraded
Follow-up questions before it recommends, real product cards in the chat, out-of-stock awareness and cart-aware picks on Shopify.
Support that sells.
Every conversation, counted.
Tidio 2026 Edition. Everything we shipped this year to make conversations earn, and what lands before December.
No credit card required
What shipped, and what it earns you
The releases that moved revenue this year. Open a card for the use case and the math behind it.
2026 in three chapters. Read on for the details.
Lyro sells, one platform holds it all together, and the inbox stays out of your team's way.
Chapter 1 · Revenue everywhere
Deflection is table stakes. Selling, and proving it, is the job.
Lyro sells mid-conversation: tailored recommendations, dropped-checkout recovery, upsell spotting, lead qualification and call booking. Then Analytics ties every sale, lead and booking to the conversation, per channel and per operator.
Answers that show the product
Lyro replies with a card or a carousel: image, price, sale price, variant picker and a one-tap add to cart on Shopify and WooCommerce.
See the sales your AI agent drives
Sales assisted, AI-assisted orders, order value, the full funnel and top products, next to Flows and your agents. A sale counts only after a click on a Lyro link. Available for Shopify stores.
Add to cart, everywhere
Variant picker and add to cart landed on Shopify in April and WooCommerce in June, so the shopper never leaves the chat to buy.
Product feed from any store
Paste a Google Merchant Center XML feed and Lyro recommends from it, refreshed automatically. Works for platforms like Magento, BigCommerce and Wix, or a custom storefront.
Recommendation Playground
Ask Lyro shopping questions against your live catalog and tune what it recommends before customers see it.
Meet Proactive Lyro
Lyro opens the conversation on a page view, a return visit, an add to cart or an abandoned form. Roles like Sales Assistant qualify leads, Shopping Assistant recommends, UX Researcher asks for feedback. Ready-made templates included.
Deepest on Shopify, native everywhere else
Orders, refunds, customer history, cart contents and, since September, metafields. The same agent runs on WooCommerce, BigCommerce, Magento, WordPress, Wix and custom stacks, and works as well for services, SaaS, agencies and clinics. Shopify Plus and the Shopify App Store included.
$66,000
of Lyro-assisted sales at Bella Santé
400+
sales assisted in 30 days at NSI Australia
$184K
a month attributed to Lyro conversations
Chapter 2 · The heavyweight
Free chat widgets have no platform. Enterprise suites have no free entry. We have both.
Live chat, email, Messenger, Instagram, WhatsApp and TikTok in one inbox, with no paywall per channel. Help Desk, ticketing, Flows, automations and a native AI agent in one system. 120+ integrations, OpenAPI and Zapier.
Help Center, now for everyone
A branded, multilingual help center on your own domain. Import from Zendesk or Intercom, publish once, and Lyro answers from it the same day. Open to every plan.
Procedures for the hard cases
Chain Lyro Smart Actions into a process Lyro follows in order, written in plain language, with quotas that scale by plan.
MCP connectors
Connect an MCP server, pick the tools Lyro may use, and it checks a subscription or looks up an order mid-conversation. It is the same protocol that tools like Claude and Cursor use. No Smart Action to build per tool.
Lyro for Emails, all the way through
Lyro follows the whole email thread instead of answering once, and runs Lyro Smart Actions from email, so "where is my order" gets the tracking link in the reply. Rolling out now, then open to every plan.
Build Lyro from code
Data Sources OpenAPI creates Q&As, adds websites, upserts and lists sources, so a script, Slack or an AI coding tool like Cursor or Claude Code keeps Lyro's knowledge current. Documented on developers.tidio.com.
What Lyro can read now
- PDF documents, up to 32 MB, several at once
- SharePoint wikis
- Contact properties and Guidance Audiences
- Your live website, with a crawler that no longer gives up
Rich answers
Images in the Q&A editor, files and videos in replies, and tables that render cleanly in the widget.
Every channel, one view
WhatsApp delivery rebuilt, contact properties from Instagram and Messenger, and a channels view that shows where Lyro is on.
Lyro as a Service
Lyro with Lyro Smart Actions inside the help desk you already run.
300K+
businesses run customer service on Tidio
67%
of conversations resolved by Lyro end to end
10,000
Lyro conversations in one month at Burker
Chapter 3 · Easy to use
The first help desk your team will actually want to open.
Keyboard-first, inspired by the best email clients. Open the command modal, then assign, tag and close without touching the mouse.
Inbox 3.0
A cleaner ticket list, faster switching and quick actions everywhere. Built for teams that work from the keyboard, so new hires ramp in days. Already on every account.
Automated AI summary
Every escalated conversation opens with a summary of what Lyro already handled, generated in the ticket header, so agents pick up mid-sentence. No setup needed. Copilot suggestions now work on mobile too.
Keyboard shortcuts and quick actions
A command-style modal and shortcuts for assign, tag, close and reply. Hands stay on the keys.
Migrate from Zendesk or Intercom in a day
Bring historical tickets, canned responses and tags from Zendesk, Intercom or a file in one import, and go live the same day.
Custom fields and Gmail threading
Store the order number, plan or anything your team keys on, and keep Gmail conversations in one thread. Tickets are created in place, not in a modal.
Advanced Copilot, in pilot
Copilot drafts replies with the same Guidance, Procedures and knowledge Lyro uses, so agents and AI answer in one voice. Running with pilot customers since August. Wider release to follow.
400+
hours a month saved at MattressNextDay
1 day
to migrate ticket history and go live
2 clicks
to cancel, no mandatory add-ons
What ships next
Grouped by how sure we are: in build now, planned next, or still exploring.
In build
Engineering is on it
Lyro AI Agent
Lyro for Emails, second release
Lyro follows the whole email thread, answers follow-ups and runs Lyro Smart Actions from email, open to every plan.
Ecommerce
Shopify Markets
Recommendations and answers per market: the shopper in Germany sees the German catalog, currency, prices and stock, and gets the return policy for their region in their own language.
Lyro AI Agent
Handoff to the right department
When Lyro hands a conversation over, it opens the ticket in the right department with a summary attached, instead of dropping it in a shared queue.
Help Desk
Automated translations
Agents read and reply in their own language while the customer sees theirs, and language becomes a condition you can route on in views and workflows.
Help Desk
WhatsApp proactive messaging
Send the first WhatsApp message from Tidio, for order updates and follow-ups, instead of waiting for the customer to write in.
Help Desk
Ask Lyro from the agent panel
Type a question in the panel and get the answer from your Lyro knowledge, with an offer to fix or add what is missing on the spot.
Help Desk
Macros with formatting and attachments
Canned responses keep their formatting and can carry files, so an agent sends the return label or the size guide with one macro.
Planned
Scoped and scheduled
Proactive Lyro
Product name and image in the first message
Proactive Lyro greets with the product the shopper is looking at, name and photo included, instead of a generic opener.
Lyro AI Agent
Decision buttons in Lyro replies
Shoppers tap a size, a color or "yes, add it" instead of typing, so the path from question to order gets shorter.
Ecommerce
Lyro inside Shopify Sidekick
Check how Lyro is doing, what customers ask most and which answers to add, from inside Shopify's own assistant.
Ecommerce
WooCommerce order status, ready made
A Smart Action template that answers "where is my order" from WooCommerce data, switched on in one click, the way Shopify stores already have it.
Help Desk
Inbox for busy teams
An on-hold status, several tickets open in tabs, a live chat queue, spam blocking, collision detection so two agents never answer the same ticket, and analytics by tag.
Exploring
In discovery with customers, no date yet
Copilot
Advanced Copilot for everyone
The Copilot from this year's pilot, which drafts replies that follow Lyro's Guidance and Procedures, opened to more teams.
Lyro AI Agent
Agentic handoff
Lyro decides on its own when a conversation needs a person, picks the department and writes the summary.
Shopping Assistant
Page context in answers
Lyro reads what is on the page the shopper is looking at, like a size chart or a spec table, and uses it in the answer instead of asking.
Lyro AI Agent
Lyro Voice
Lyro answers the phone, resolves what it can from the same knowledge it uses in chat, and opens a ticket for the rest.
Lyro AI Agent
Multibrand Lyro
Several brands in one account, each with its own knowledge, tone and channels.
Customer stories with the numbers attached
Read all customer stories
Bella Santé achieves 75% support automation using Lyro AI Agent
“Guests today don’t always want to call and speak to someone when they just have a simple question. They’d rather try to find the answer on the website by themselves or by using live chat.”
Jackelyn Dacanay
Marketing Director at Bella Santé
Visit case study
$66,000
of Lyro-assisted sales
75%
of conversations automated with Lyro
450
leads collected
Burker
How Burker scaled global support and cut email traffic by half with Lyro AI Agent
80%
Lyro resolution rate
10,000
Lyro conversations a month
NSI Australia
NSI Australia transforms customer experience with Lyro AI Agent, reaching a 62% resolution rate
400+
sales assisted by Tidio
62%
conversations automated
Reviews, not claims
Free plan forever, cancel in two clicks, no mandatory add-ons. White-glove onboarding and a customer success manager when you scale.
4.6 on G2 · 1,800+ reviews
4.7 · Capterra
4.7 · Shopify App Store
See what your conversations are worth
Free to start, heavyweight when you need it. Connect your store and read the receipt in Analytics by the end of the week.
No credit card required. Set up in minutes.