Feed the numbers your conversations produce into the plans your finance team builds.
Get more done with Tidio and 2Checkout integration
Give agents the order and subscription details they need, and reach buyers the moment a payment fails.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
Compare plans
Category
Finance
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and 2Checkout
Answer billing questions in one place
The customer's 2Checkout order and subscription status reach the Tidio conversation, so an agent can answer without leaving the chat.
Follow up on a failed payment
When 2Checkout reports a declined payment, Tidio can start the conversation that recovers it instead of leaving the customer to notice.
Turn a purchase into a contact
A completed 2Checkout order becomes a contact with the details from chat attached, ready for onboarding or a follow-up.
Overview
2Checkout handles the payments and subscriptions behind a lot of digital businesses, which is also what most support tickets are about. Connect it to Tidio and an agent can answer a billing question with the order in front of them, while a failed payment or a cancellation can start a conversation instead of waiting for the customer to write in.
Key features
- See the order while you reply so a billing question does not need a second tool open
- Reach out when a payment fails with a message that arrives while the customer still cares
- Send new buyers to your tools as contacts, with the details they left in chat
- Follow subscription changes so renewals and cancellations reach the right team
2Checkout
Finance
Tags
Workflow Automation
Contact Sync
How it works
Connect 2Checkout in minutes
1
Connect Tidio and 2Checkout
Connect the accounts through Zapier or the Tidio API so order and payment events can flow. No checkout code changes needed.
2
Decide which events matter
Pick the ones worth acting on, like a completed order, a declined payment or a canceled subscription.
3
Work from one conversation
Order details arrive with the chat, and payment events start the messages your team would have sent by hand.
Discover more integrations
All Integrations
Bring support and demand signals from chat into the plans your business runs on.
Answer billing questions with the BlueSnap payment in view, and reach out when one fails.
Give agents the Braintree transaction behind every billing question, and act on disputes sooner.
Use the conversation as dispute evidence, and reach the customer before a case is decided.
Answer plan, invoice and renewal questions with the Chargebee subscription in view.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the 2Checkout integration
Can agents see 2Checkout orders in Tidio?
Yes. Order, subscription and refund details can be sent into the conversation, so the person replying has the same picture the customer does.
Can a failed payment start a conversation?
It can. A declined payment or a cancellation in 2Checkout can trigger a Tidio message, which is usually faster than waiting for the customer to write in.
Do I need a developer to set this up?
No. Zapier connects Tidio and 2Checkout without code, and the Tidio API is there if you would rather build the flow yourself.
Is the 2Checkout integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the 2Checkout integration.