Give agents the order and subscription details they need, and reach buyers the moment a payment fails.
Get more done with Tidio and Chargeback integration
Use the conversation as dispute evidence, and reach the customer before a case is decided.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Finance
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Chargeback
Turn the transcript into evidence
The Tidio conversation, with the order and delivery details in it, is attached to the Chargeback case, which is often what decides a representment.
Talk before it is final
A new dispute in Chargeback can open a Tidio conversation, and a customer who finally gets an answer will sometimes withdraw the claim.
Do not miss the window
Chargeback deadlines reach the inbox, so evidence is gathered while there is still time to submit it.
Know who you are dealing with
Past cases from Chargeback are visible to the agent, so a refund decision is made with the history in view.
Overview
A chargeback is often a customer who could not reach you. Chargeback keeps the case, the reason code and the deadline. Connected to Tidio through Zapier or the Tidio API, the transcript, the order and what your team promised become evidence attached to that case, and a new dispute can open a Tidio conversation while the claim can still be settled directly.
Key features
- Attach the conversation as evidence so a Chargeback case includes what was actually said
- Reach the customer first as soon as Chargeback flags a new dispute
- Meet the deadline with the case and its due date visible to the team
- See the dispute history before an agent promises anything in the chat
Chargeback
Finance
Tags
Workflow Automation
Contact Sync
How it works
Connect Chargeback in minutes
1
Connect Tidio and Chargeback
Link them with Zapier or the Tidio API, with access to the Chargeback cases and reason codes your team works on.
2
Decide what becomes evidence
Map the conversation, order details and delivery confirmation that should be attached to a Chargeback case.
3
Work the case in time
Alerts reach the inbox, and the customer is contacted while the outcome is still open.
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Frequently asked questions
Common questions about the Chargeback integration
How does a chat transcript help a dispute?
It shows what the customer was told and when, alongside the order. Attached to the Chargeback case, that is a stronger response than the transaction record on its own.
Can this reduce disputes?
Sometimes. Reaching a customer in chat as soon as Chargeback flags a case gives them the answer they were looking for, and some claims are withdrawn rather than fought.
Is the Chargeback integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Chargeback integration.