One Inbox - multiple channels
Manage your live chat, Instagram, WhatsApp, and Messenger DMs in a single dashboard.
Live Chat for growing ecommerce stores
Support every shopper in real-time
Provide a clear path for customer questions to improve the shopping experience you offer. Drive conversions with Tidio Live Chat.
No credit card required
Contact sales
Trusted by 300,000+ businesses:
Create memorable shopping experiences with efficient support
Live typing preview
Improve your response time by previewing user messages and preparing your reply in advance.
Efficient canned responses
Develop a repository of pre-formulated responses to enhance your team's productivity.
Support in multiple languages
Answer shoppers in their preferred language. Add multiple languages to your chat widget for personalized greetings.
All-device support
Stay accessible wherever you are. Connect with customers using our versatile browser, desktop, and mobile apps.
Customer details, at hand
Access customer information, including previous conversations, orders, and last visited pages to gain better context.
Preview Tidio Live Chat on your homepage
Automate 67% of your support with Lyro AI Agent
Answer common questions about your products, services, or return policies without human intervention. Lyro AI Agent answers customer inquiries with human-like conversations using only your support content.
Discover Lyro AI Agent
Start for free and pay as you grow
Start chatting with your store visitors without any cost with our free-forever Customer Service plan. Or choose a paid plan for better limits and more features.
Up to 50 Billable conversation
Up to 100 Billable conversation
Up to 2000 Billable conversation
Custom no.
Free
0
USD
/mo.
Starter
29
USD
/mo.
Growth
Starts at
59
USD
/mo.
Plus
Starts at
749
USD
/mo.
No credit card required
See all plans
Support store visitors with a live chat app designed for ecommerce
Turn your chats into sales opportunities
Make tailored product suggestions through the chat widget to increase your conversions.
View order history and offer detailed answers
See your customer's shopping history without leaving your inbox dashboard. Offer personalized answers to product-related questions to boost brand loyalty.
Manage orders without leaving your inbox
Perform Shopify-specific actions directly from your inbox. Edit, cancel, or refund Shopify orders.
Add more leads to your funnels
Streamline your lead generation. Collect customer data to improve your marketing efforts.
Preview carts to make personalized recommendations
See what your customers have in their carts so you can recommend products, send discounts, and respond to purchase-related questions faster.
Streamline your sales process with video calls
Close more deals with video calls. Demonstrate your product value to your prospects, all without having to leave the chat widget.
177K+
Value of sales generated with Tidio
86%
Decrease in waiting times
We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.
Evelin Lopez
Marketing Manager at eye-oo
The all-in-one customer service solution for growing stores
Support automation
Reach 67% support automation with Tidio’s AI. Automate common tasks and questions to win time for your team.
Sales automation
Boost your lead gen and sales funnels with 40+ no-code, customizable automation templates.
Smart ticketing
Turn support emails into tickets and keep track of customers requests. Monitor, prioritize, and assign customer requests.
Install Tidio on your website in 3 simple steps
1
Create and configure your account.
2
Install Tidio from your website dashboard using a dedicated plugin.
3
Adjust your chat widget settings in the admin panel.
Integrate Tidio with the apps your business relies on
and more than 120+ tools to integrate
Join 300k+ businesses that use Tidio Live Chat
Get started with a free account or contact our sales team to see Tidio in action.
No credit card required
Frequently Asked Questions
Yes, the live chat tool is part of our free-forever plan. Here are some other frequently asked questions:
How do I add live chat to a website?
Create a Tidio account
Install the dedicated WordPress plugin or Shopify app.
Alternatively, paste Tidio's JavaScript code snippet into any HTML website. Find out how here.
How long will it take to implement live chat on my website?
Creating an account and installing the Tidio plugin on your website takes about 90 seconds. You may want to personalize your widget and use a branded image as the chat’s avatar, so the entire process may take about five minutes to complete.
Is Tidio live chat free?
Tidio’s free-forever plan enables you to answer customer questions, recommend products, and more. Tidio doesn't measure your replies, but you can engage only 50 website visitors each month through the live chat app.
How long can I use the premium live chat features with Tidio Live Chat free trial?
Our free trial gives you unrestricted access to premium live chat features, such as Live visitor list, Live typing preview, or Native Shopify actions for 7 days. Once the trial period is over, you’ll be automatically switched to our free-forever option unless you upgrade to a paid plan. Keep in mind that you can upgrade and downgrade your plan at any time.
Do I have to be available all the time to offer online chat support?
No. Tidio enables you to set a custom Do-Not-Disturb schedule and send customers automatic messages. You can also send automated responses to frequently asked questions with Tidio Flows, so you can respond to customer inquiries even when you’re offline.
Does Tidio live chat affect website performance?
No. Tidio is one of the lightest and fastest live chat software solutions available. The app loads asynchronously, so it doesn’t impact your resources. As a result, you won't notice a drop in your website's performance.