45% of website visitors prefer live chat to other contact channels
Make a real connection with customers. Instantly
Add Tidio live chat software to your website in minutes. Contact visitors and turn them into happy customers. Enhance their experience and boost your sales.
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A live chat solution trusted by 300k+ businesses
What you see
What your visitor sees
Slash your response time to under 3 minutes
The average customer service email response time is over 10 hours. With a live chat service, you’ll respond to your customers before they decide to buy elsewhere.
Try Tidio live chatTurn 3x more visitors into paying customers
Up to 98% of your visitors leave without buying. Use customer support live chat to engage them in conversations, answer questions, and increase sales.
Try Tidio live chatHow to use Tidio chat
Thanks to the live chat software, business owners and customers can connect in real time. Tidio chat offers the fastest and easiest way to support your website visitors.
Live chat in numbers
Average Order Value on websites with live chat is 10% higher than on those without it
Websites with live chat report up to a 40% boost in conversion rates
Sources: Econsultancy, Forrester, Customer Service Benchmark Report by SuperOffice.
Create a free account. Start using live chat today
Free plan available. No credit card required.
Tidio live chat integrations
Tidio’s live chat works great with a number of CRM, eCommerce, and email marketing platforms. You can easily integrate our tools and widget with Shopify, Messenger, WordPress, and many more!
Skyrocket your sales with stellar customer service
Engage your customers from the comfort of your office, couch, or on the go. We’ve got the solutions that work for any business model. Keep the conversation going using a browser widget and desktop or mobile app.
Mobile app
Chat to your customers on the go and help your business grow wherever you are.
Try Tidio live chat
Desktop
Download Tidio for your computer and boost your sales through a convenient desktop tool.
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Browser
Handle messages directly through your web browser and never miss a chance to connect with your customers.
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Great live chat features at a great price
No credit card required
Communicator
15USD/mo.
Billed per operator
(no credit card required)
What’s included:
- Viewed pages
- Visitors List
- Live Typing
- iOS + Android app
- Automation
- Third-party Integration
Viewed pages
Explore which pages your visitors have already viewed and tailor your messages to the customers’ journey.
Visitors List
View who is visiting your website in real time and start a conversation proactively.
Live Typing
Preview what your visitors are typing in real time to prepare your replies faster.
iOS + Android app
Contact your customers on the go with the Tidio mobile live chat app.
Automation
Answer questions about your product or service 24/7.
Third-party Integration
Use our Live Chat solution with eCommerce, CRM, or email marketing platforms.
Tidio’s live chat: Frequently asked questions
How do I add live chat to a website?
First, find 5 minutes of your spare time—this is how long adding a free live chat to your website takes. Next, create your Tidio account and connect it with your website by installing a WordPress plugin or Shopify Store app. Alternatively, paste your Tidio public key into any HTML website. That’s all!
How long will it take to implement live chat on my website?
The installation process takes about 5 minutes and you can add the live chat widget to your website right away. You may want to set your avatar, customize the look of your plugin, and change some of the default messages. All this shouldn’t add up to more than 15 minutes. Now you and your team can start to support your customers in real time!
Is live chat free?
Tidio offers a free live chat plugin with unlimited contacts and conversations. It is the most advanced free live chat software available on the market. You can use the freemium version tools as long as you want. There is no catch.
How long can I use the premium live chat features with Tidio Live Chat free trial?
You’ll be able to use premium features such as Live Typing Preview and detailed Visitors List for 7 days. After this time, you can still use our service for free with unlimited customer contact and conversation options. Once your business grows along with your need to offer more help to your customer base, you can upgrade your plan to get the tools you need and give your customers all the support they require.
Do I have to be available on online chat support all the time?
No. You can set your own Do-Not-Disturb schedule and be available only during specific days or hours. Also, you don’t need an agent to be available 24/7. Our software features automatic messages and auto-responses to frequently asked questions. After some time, you’ll see which tools work best for your website, and the type of service or product you offer.
Does live chat software affect website performance?
Tidio Live Chat is arguably the lightest, fastest, and best online chat software. You won't notice a drop in your website's performance.
Is live chat safe?
Tidio handles 2M+ conversations a month. All conversations and details (including customer email contact or business data) are encrypted using the 256bit SSL protocol and one-way hash algorithms. Also, Tidio live chat is fully GDPR compliant.
What is the average ROI for live chat?
The average Return On Investment for implementing live chat is between 250–300%. Live chat will increase your average conversion rate, boost the average order value, and improve customer experience and retention. You can also use the free version, which would obviously make your ROI for live chat = infinity.
Join 300k+ websites that use Live Chat to boost sales
Sign up today and see what Tidio can do for your business