Manage your support emails at scale with Ticketing
Monitor, prioritize, and assign customer requests in the same place. Keep your support team organized, and respond faster than ever, always.
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Organize your work
Turn support emails into tickets and easily keep track of your customers’ requests. Manage things at scale, without disturbing the workflow. All your emails are now in a dedicated tab, separate from chats. You can quickly check their status and assigned operators.
Easily manage requests
Set priorities, add notes, and assign custom tags to easily follow up on a conversation later. Make sure that everyone is on the same page. You can also check if there are any ongoing chats assigned to the email you’re replying to, or turn a part of the chat into a ticket.
Make teamwork simple
Assign emails to operators to ensure that no two people are working on the same issue. Improve your team’s efficiency without breaking a sweat. Focus on your operators’ strengths, make sure that everyone has an even amount of work, and boost the sense of responsibility.
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Monitor, prioritize, and assign customer requests with one tool
Route conversations to the best-suited operators. Focus on what’s relevant to solve more tickets. Create your Tidio account today
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