Tidio is better than Gorgias - Shopify store owners say so

While it would be easy to offer a predictable answer to this question, we won’t do that. However, we recommend you check out this comparison hosted by G2 , a third-party website, and our Shopify reviews - Tidio, Gorgias – to draw your own conclusions.

Cost is the most cited reason. A limited Gorgias plan that includes some basic automations usually costs more than a full-featured Tidio plan that includes advanced automation and conversational AI. The second most cited reason is the lack of support. It’s funny how Gorgias, a tool that positions itself as a top customer service tool doesn’t offer top customer service for its own customers, isn’t it?

At Tidio, we’re dedicated to helping new businesses grow. That’s why we offer three free-forever plans you can combine to support your customers. Gorgias doesn’t offer anything for free. In addition, Tidio plans usually offer the same features as Gorgias ones at half the cost. And if you need any proof, just take a quick look at the Gorgias pricing and Tidio pricing pages and answer your own question.

It’s common for inferior brands to slander their betters, and we’re aware Gorgias does this both on their website and during their sales calls. But that claim is definitely not true. As Gorgias recommends on their own comparison page, please ask your Tidio representative to demonstrate our native Shopify integration – most users actually find it superior to anything Gorgias offers.

Of course we do. Tidio Premium customers work with our integration team and we integrate Tidio with all the apps in your business ecosystem.