Tidio vs. Help Scout
The Help Scout alternative that actually delivers AI automation
Get proactive chat triggers, visual customization, and powerful Lyro AI Agent that Help Scout simply can't match.
No credit card required
4.7
1769+ G2 reviews
vs.
4.4
411 G2 reviews
Tidio wins where it matters — G2 says it all
Better features, smarter pricing than Help Scout
See how Tidio's AI-powered approach delivers more value without the Premium price tag
✓ Complete control
✗ Basic options
✓ Live monitoring
✗ Basic data
✓ All major platforms
✗ Limited
Why businesses choose Tidio over Help Scout
Help Scout's AI solution is primarily a knowledge base search tool rather than a true conversational AI. Lyro utilizes natural language processing to engage in human-like customer conversations. It can ask additional questions to gather more information from your visitors to provide the most satisfactory answers.
Find out why businesses love Tidio
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Resolution rate with Lyro AI Agent
Enhanced customer engagement rate
Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.
Marta Żuchowska
Customer Care Coordinator at Your KAYA
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Tidio vs. Help Scout: Frequently asked questions
What makes Tidio a better Help Scout alternative for e-commerce businesses?
Unlike Help Scout's limited e-commerce focus, Tidio provides comprehensive integrations with all major platforms including Shopify, WooCommerce, and BigCommerce. Tidio offers order tracking, abandoned cart recovery, and sales support features that Help Scout simply doesn't provide, making it the superior choice for online retailers.
How does Tidio's proactive chat compare to Help Scout's approach?
Tidio includes proactive chat triggers that automatically engage visitors based on behavior, time on page, and other criteria, while Help Scout takes a purely reactive approach waiting for customers to initiate contact. This proactive engagement helps convert more visitors into customers and provides immediate assistance before problems escalate.
Why do users complain about Help Scout's saved reply functionality?
Help Scout users frequently report that the platform strips all images from saved replies when they're saved, forcing teams to create workarounds and adding extra work to what should be a simple process. Tidio maintains full image support in templates and saved replies, streamlining your team's workflow without technical limitations.
Is Tidio more cost-effective than Help Scout for small businesses?
Absolutely. While Help Scout charges $25/month for basic features and restricts essential functionality like advanced integrations to expensive tiers, Tidio provides comprehensive customer support automation starting with a Free plan. Many features that Help Scout gates behind Premium pricing are available in Tidio's lower-cost plans, making it significantly more affordable for growing businesses.