Tidio vs. LiveChat
Why Tidio beats LiveChat for AI-powered support
Get advanced AI agents, seamless setup, and better value without LiveChat's outdated limitations and complex configurations.
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4.7
1769+ G2 reviews
vs.
4.5
760+ G2 reviews
Tidio wins where it matters — G2 says it all
Why businesses choose Tidio over LiveChat
Tidio includes powerful Lyro AI Agent in core plans, while LiveChat charges extra for basic chatbots that users find expensive and limited for smaller businesses.
Compare features and pricing side by side
See how Tidio's AI agent-first approach delivers more value than LiveChat's expensive add-on model
Free plan available
$20/month per agent
Up to 10 agents on Free
1 agent only on starter plan
Value of sales generated with Tidio
Decrease in waiting times
We knew Tidio had a variety of features to choose from, but did not know how powerful and effective they could be. Tidio has helped us with closing sales, building trust, and quantifying the impact of customer service.
Evelin Lopez
Marketing Manager at eye-oo
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FAQ
Tidio vs. LiveChat: Frequently asked questions
Why do users find Tidio easier to set up than LiveChat?
Tidio consistently receives higher ratings for setup simplicity because it doesn't require complex technical configuration. While LiveChat users report needing lengthy tech team involvement and struggling with feature setup, Tidio's intuitive interface gets businesses running in minutes, not days.
How does Tidio's Lyro compare to LiveChat's chatbot features?
Tidio includes advanced Flows in core plans that handle complex customer inquiries with human-like responses. LiveChat users frequently complain about expensive chatbot add-ons that aren't worth the cost for smaller businesses, while Tidio's automation is accessible and effective for companies of all sizes.
What makes Tidio a better LiveChat alternative for modern businesses?
Tidio offers a continuously updated, modern platform while LiveChat users report feeling like the software hasn't been updated since its original launch. Tidio provides better customization options, superior product direction, and innovative features that LiveChat lacks.
Why do businesses switch from LiveChat to Tidio for customer support?
Companies choose Tidio because it eliminates LiveChat's common pain points: expensive bot add-ons, complex configuration requirements, outdated ticket systems, and limited integration capabilities. Tidio delivers better value with included AI agent features and seamless administration.
How does Tidio's pricing compare to LiveChat's per-agent model?
Tidio's transparent pricing structure offers better value than LiveChat's expensive per-agent fees. While LiveChat charges $20+ per agent monthly, Tidio provides team-friendly pricing with advanced Flows features included, not sold as costly add-ons that LiveChat users find prohibitively expensive.