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Tidio vs. Manychat

Why Tidio beats Manychat for AI-powered customer service

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Tidio logotype black

4.7

1769+ G2 reviews

vs.

4.5

Manychat logo

154 G2 reviews

Tidio vs Manychat comparison

Tidio wins where it matters — G2 says it all

Software Advice - Front Runners - BadgeGetApp - Category Leaders - BadgeCapterra - Short List 2024 - Badge

Tidio's AI-powered features deliver better value than Manychat

Compare essential features and see why Tidio offers superior customer service capabilities

Tidio logo
Manychat logo
Help Desk & Ticketing
Checkmark
Cross-mark
Live Chat Performance

✓ Fast & reliable

✗ Slow message delivery

AI Agent

✓ Advanced

✗ Basic automation

Billing Transparency

✓ Clear pricing

✗ Hidden feature costs

Customer Support Quality

✓ Responsive team

✗ Slow response times

Platform Stability

✓ Consistent performance

✗ Laggy interface

Website Integration

✓ Native chat widget

✗ Limited options

Why businesses choose Tidio over Manychat

Tidio's Lyro AI Agent handles complex queries with higher precision, unlike Manychat's basic automation that often fails to trigger properly for leads.

Find out why businesses love Tidio

Kristy W.

Kristy W.

Business Owner

Great way to communicate with customers

It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Source: G2
Christopher W.

Christopher W.

Business Owner

Exactly what I was looking for

Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.

Devesh T.

Technical Lead

Works great with AI integration

Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.

Shabbir Y.

Software Developer

Great tool for handling customer chats

Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.

Thomas N.

Founder

Lyro relieves support inquiries and helps customers quickly and easily!

Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.

Kayela J.

Marketing Expert

Top-notch platform

Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.

Omar C.

Website Manager

Awesome!

The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.

Marina F.

Founder

Great app for my Shopify store

The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.

Jeffrey L.

Managing Member

Lyro answers queries amazingly well

Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.

Caio B.

Business Owner

Amazing experience at Tidio

Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.

Dave H.

Business Owner

Tidio is powerful and easy to install

Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.

Khawar K.

Deputy Director

Excellent platform to interact with your customers!

Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.

Mark W.

Director

Exceptional AI agent with outstanding support!

I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Kristy W.

Kristy W.

Business Owner

Great way to communicate with customers

It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Christopher W.

Christopher W.

Business Owner

Exactly what I was looking for

Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.

Devesh T.

Technical Lead

Works great with AI integration

Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.

Shabbir Y.

Software Developer

Great tool for handling customer chats

Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.

Thomas N.

Founder

Lyro relieves support inquiries and helps customers quickly and easily!

Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.

Kayela J.

Marketing Expert

Top-notch platform

Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.

Omar C.

Website Manager

Awesome!

The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.

Marina F.

Founder

Great app for my Shopify store

The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.

Jeffrey L.

Managing Member

Lyro answers queries amazingly well

Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.

Caio B.

Business Owner

Amazing experience at Tidio

Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.

Dave H.

Business Owner

Tidio is powerful and easy to install

Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.

Khawar K.

Deputy Director

Excellent platform to interact with your customers!

Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.

Mark W.

Director

Exceptional AI agent with outstanding support!

I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Tidio outperforms Manychat with superior AI Agent, better support quality, and transparent pricing 
Your KAYA testimonial image
75%

Resolution rate with Lyro AI Agent

4.7%

Enhanced customer engagement rate

Marta Żuchowska from Your KAYA

Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.

Marta Żuchowska

Customer Care Coordinator at Your KAYA

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Tidio vs. Manychat: Frequently asked questions

Why is Tidio easier to set up and use than Manychat?

Tidio offers straightforward website integration with an intuitive interface, while Manychat requires complex social media platform connections and has a notoriously complicated interface that users find confusing compared to competitors.

What makes Tidio's customer support superior to Manychat's?

Tidio provides responsive, knowledgeable support across multiple channels, while Manychat users report waiting over a week for responses and receiving irrelevant solutions from support staff.

How do Tidio's Lyro AI Agent outperforms Manychat's AI features?

Tidio's Lyro AI Agent uses advanced natural language processing to handle complex customer queries with higher accuracy, while Manychat's basic automation often fails to trigger properly and lacks the sophistication needed for comprehensive customer service.

Why should I consider Tidio as a Manychat alternative?

Tidio eliminates Manychat's core problems: billing issues where users pay for disabled features, heavy Facebook Messenger dependency, poor platform performance, and inadequate customer support. Tidio offers transparent pricing, reliable performance, and comprehensive customer service features including built-in Help Desk capabilities.