Tidio vs. Re:amaze
Why Tidio beats Re:amaze for AI-powered support
Get better AI automation, easier setup, and significant cost savings with Tidio's customer service platform.
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4.7
1769+ G2 reviews
vs.
4.6
139 G2 Reviews

Tidio wins where it matters — G2 says it all
Tidio delivers more AI power at a fraction of the cost
Compare essential features and see why Tidio provides better value for AI-powered customer service
Free plan available
$29 per agent/month
✓ Full AI capabilities
✗ Limited AI features
✓ Available
✗ Not available
✓ Included in Free plan
✗ Paid plans only
✓ Robust search
✗ Unreliable search
Simple setup process
Complex configuration
Why businesses choose Tidio over Re:amaze
Tidio's Lyro AI Agent handles complex conversations while Re:amaze offers only basic reply suggestions, forcing teams to rely on manual responses.
Find out why businesses love Tidio

Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Resolution rate with Lyro AI Agent
Enhanced customer engagement rate
Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.
Marta Żuchowska
Customer Care Coordinator at Your KAYA
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Tidio vs. Re:amaze: Frequently asked questions
Why is Tidio easier to set up than Re:amaze?
Tidio's streamlined setup process and intuitive interface make it significantly easier to configure than Re:amaze. Users consistently report that Re:amaze has a complex layout that's less intuitive than modern alternatives, while Tidio's straightforward approach gets teams up and running quickly without extensive configuration.
How do Tidio's Lyro AI Agent compares to Re:amaze's AI capabilities?
Tidio offers comprehensive Lyro AI Agent that can handle complex conversations and automate up to 67% of customer inquiries, while Re:amaze provides only limited AI features like basic reply suggestions. Tidio's AI text generation and advanced automation capabilities far exceed Re:amaze's basic AI assistance.
Why do users find Tidio more customizable than Re:amaze?
Tidio offers superior customization options with an intuitive interface that adapts to business needs, while Re:amaze users report limited personalization capabilities. Re:amaze lacks sufficient ways to sort emails personally and organize content into different groups, forcing users to work within rigid structures.
How does Tidio's pricing compare to Re:amaze for small businesses?
Tidio offers a generous Free plan with 50 handled conversations, live chat, and Help Desk features, while Re:amaze starts at $29 per agent monthly with no Free option. For small businesses, Tidio's Free tier provides essential customer service tools that would cost hundreds of dollars monthly with Re:amaze, making it a more accessible solution for growing companies.