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Tidio vs. Re:amaze

Why Tidio beats Re:amaze for AI-powered support

Get better AI automation, easier setup, and significant cost savings with Tidio's customer service platform.

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Tidio logotype black

4.7

1769+ G2 reviews

vs.

4.6

Re:amaze logo

139 G2 Reviews

Re:amaze alternative

Tidio wins where it matters — G2 says it all

Software Advice - Front Runners - BadgeGetApp - Category Leaders - BadgeCapterra - Short List 2024 - Badge

Tidio delivers more AI power at a fraction of the cost

Compare essential features and see why Tidio provides better value for AI-powered customer service

Tidio logo
Re:amaze logo
Starting Price

Free plan available

$29 per agent/month

AI customer service

✓ Full AI capabilities

✗ Limited AI features

Video Support

✓ Available

✗ Not available

Help Desk Features

✓ Included in Free plan

✗ Paid plans only

Search Functionality

✓ Robust search

✗ Unreliable search

Setup Complexity

Simple setup process

Complex configuration

Why businesses choose Tidio over Re:amaze

Tidio's Lyro AI Agent handles complex conversations while Re:amaze offers only basic reply suggestions, forcing teams to rely on manual responses.

Find out why businesses love Tidio

Kristy W.

Kristy W.

Business Owner

Great way to communicate with customers

It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Source: G2
Christopher W.

Christopher W.

Business Owner

Exactly what I was looking for

Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.

Devesh T.

Technical Lead

Works great with AI integration

Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.

Shabbir Y.

Software Developer

Great tool for handling customer chats

Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.

Thomas N.

Founder

Lyro relieves support inquiries and helps customers quickly and easily!

Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.

Kayela J.

Marketing Expert

Top-notch platform

Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.

Omar C.

Website Manager

Awesome!

The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.

Marina F.

Founder

Great app for my Shopify store

The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.

Jeffrey L.

Managing Member

Lyro answers queries amazingly well

Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.

Caio B.

Business Owner

Amazing experience at Tidio

Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.

Dave H.

Business Owner

Tidio is powerful and easy to install

Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.

Khawar K.

Deputy Director

Excellent platform to interact with your customers!

Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.

Mark W.

Director

Exceptional AI agent with outstanding support!

I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Kristy W.

Kristy W.

Business Owner

Great way to communicate with customers

It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.

Christopher W.

Christopher W.

Business Owner

Exactly what I was looking for

Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.

Devesh T.

Devesh T.

Technical Lead

Works great with AI integration

Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.

Shabbir Y.

Shabbir Y.

Software Developer

Great tool for handling customer chats

Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.

Thomas N.

Thomas N.

Founder

Lyro relieves support inquiries and helps customers quickly and easily!

Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.

Kayela J.

Kayela J.

Marketing Expert

Top-notch platform

Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.

Omar C.

Omar C.

Website Manager

Awesome!

The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.

Marina F.

Marina F.

Founder

Great app for my Shopify store

The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.

Jeffrey L.

Jeffrey L.

Managing Member

Lyro answers queries amazingly well

Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.

Caio B.

Caio B.

Business Owner

Amazing experience at Tidio

Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.

Dave H.

Dave H.

Business Owner

Tidio is powerful and easy to install

Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!

Khawar K.

Khawar K.

Deputy Director

Excellent platform to interact with your customers!

Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.

Mark W.

Mark W.

Director

Exceptional AI agent with outstanding support!

I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.

Tidio outperforms Re:amaze with superior AI agent and easier setup 
Your KAYA testimonial image
75%

Resolution rate with Lyro AI Agent

4.7%

Enhanced customer engagement rate

Marta Żuchowska from Your KAYA

Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.

Marta Żuchowska

Customer Care Coordinator at Your KAYA

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Tidio vs. Re:amaze: Frequently asked questions

Why is Tidio easier to set up than Re:amaze?

Tidio's streamlined setup process and intuitive interface make it significantly easier to configure than Re:amaze. Users consistently report that Re:amaze has a complex layout that's less intuitive than modern alternatives, while Tidio's straightforward approach gets teams up and running quickly without extensive configuration.

How do Tidio's Lyro AI Agent compares to Re:amaze's AI capabilities?

Tidio offers comprehensive Lyro AI Agent that can handle complex conversations and automate up to 67% of customer inquiries, while Re:amaze provides only limited AI features like basic reply suggestions. Tidio's AI text generation and advanced automation capabilities far exceed Re:amaze's basic AI assistance.

Why do users find Tidio more customizable than Re:amaze?

Tidio offers superior customization options with an intuitive interface that adapts to business needs, while Re:amaze users report limited personalization capabilities. Re:amaze lacks sufficient ways to sort emails personally and organize content into different groups, forcing users to work within rigid structures.

How does Tidio's pricing compare to Re:amaze for small businesses?

Tidio offers a generous Free plan with 50 handled conversations, live chat, and Help Desk features, while Re:amaze starts at $29 per agent monthly with no Free option. For small businesses, Tidio's Free tier provides essential customer service tools that would cost hundreds of dollars monthly with Re:amaze, making it a more accessible solution for growing companies.