Tidio vs. Tawk.to
AI-first customer service that actually delivers
While Tawk.to promises Free features, Tidio provides real value with advanced AI automation and transparent pricing that scales with your business.
No credit card required
4.7
1769+ G2 reviews
vs.
4.5
191 G2 reviews
Tidio wins where it matters — G2 says it all
Transparent pricing vs hidden costs
Compare what you actually get from both customer service platforms.
✓ Advanced integrations available
✗ Basic implementation
✓ Flexible import options
✗ Locked to their system
Why businesses choose Tidio over Tawk.to
Tidio's Lyro AI Agent handles complex inquiries with human-like precision, while Tawk.to's AI only captures basic visitor information without real automation.
Find out why businesses love Tidio
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Resolution rate with Lyro AI Agent
Enhanced customer engagement rate
Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.
Marta Żuchowska
Customer Care Coordinator at Your KAYA
Ready for customer service that actually works?
Join thousands of businesses who switched from Tawk.to to Tidio for better AI automation and honest pricing.
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Tidio vs. Tawk.to: Frequently asked questions
What makes Tidio a better Tawk.to alternative for customer support quality?
Tidio provides responsive, caring customer support throughout your entire journey, while Tawk.to users frequently report poor support quality and feeling abandoned after implementation. Tidio's support team actively helps businesses succeed rather than disappearing after the sale.
How does Tidio's AI Agent compare to Tawk.to's AI capabilities?
Tidio's Lyro AI Agent provides advanced conversation handling and genuine automation, while Tawk.to's AI Assistant offers limited functionality that mainly captures basic visitor information rather than providing comprehensive automated support.
Why is Tidio's user interface more intuitive than Tawk.to's?
Tidio scores higher in user-friendliness because of its streamlined design and simplified onboarding process. Unlike Tawk.to's disorganized settings and technical setup requirements, Tidio provides a clean, intuitive interface that doesn't require web design skills to implement effectively.
Why do businesses struggle with Tawk.to's pricing model?
Despite Tawk.to describes itself as 'Free,' essential features require paid upgrades. Users report feeling misled by the Free promise when they discover limitations and face inflexible refund policies, even when requesting refunds on the same day of purchase.
How does Tidio's customization compare to Tawk.to's widget options?
Tidio offers extensive chat widget customization with advanced design options and branding features, while Tawk.to provides only basic design options with limited customization capabilities. This makes Tidio better suited for businesses that need professional branding and advanced functionality.