NRVTA streamlined student inquiries with Lyro AI, achieving an impressive 94% resolution rate, 96% answer rate, and 3.83 CSAT score – transforming how they support aspiring RV technicians.
At a glance: National RV Training Academy
National RV Training Academy (NRVTA) is a leading RV technician training school based in Athens, Texas, specializing in hands-on programs for RV service technicians, inspectors, solar and generator specialists, and RV owners. Founded by Terry Cooper, NRVTA has established itself as the premier destination for turning RV enthusiasts and professionals into certified experts.
The academy’s impressive 20,000 sq ft “Big Red Schoolhouse” features full-sized service bays and classrooms designed for practical, real-world training. Certified by the Texas Workforce Commission, NRVTA has experienced rapid growth, even acquiring the RV Service Academy (RVSA) to expand its comprehensive training offerings.
- Industry: Education & Training (RV Technical Education)
- Country of Operation: United States (Athens, Texas)
- Support Channel: Live chat for prospective and current students
- Website: nrvta.com
The Challenge: Scaling student support with limited resources
As a growing RV technician training academy, NRVTA needed an efficient way to handle student inquiries across multiple channels while ensuring their student advisor team could focus on high-value conversations that required personalized attention and expertise.
The Solution: NRVTA implements Tidio’s Lyro AI Agent
NRVTA selected Tidio’s Lyro AI Agent to automate student inquiries and streamline their support operations. The implementation included feeding the AI with comprehensive website content to create an accurate knowledge base that could answer common questions about their RV technician training programs.
The Results: Outstanding performance across key metrics
NRVTA is achieving remarkable results with Lyro AI. Current 30-day performance data shows consistent excellence across over 750 conversations:
- 94% Resolution Rate: Lyro successfully resolves 94% of conversations independently, handling student inquiries without requiring human intervention – allowing advisors to focus on complex enrollment discussions.
- 96% Answer Rate: An impressive 96% of all visitor questions receive accurate answers from Lyro, demonstrating the effectiveness of the comprehensive knowledge base.
- 3.83 CSAT Score: Students rate their Lyro live chat experience at 3.83 out of 5, reflecting solid satisfaction with the AI-powered support.
By implementing Tidio’s Lyro AI, National RV Training Academy successfully automated student inquiry handling with a 94% resolution rate while maintaining high satisfaction scores. The solution enabled their team to focus on what matters most – providing personalized guidance that helps aspiring RV technicians launch successful careers.
