Start solving customer problems within minutes
Deliver superior service in under 10 minutes with Tidio’s simple, guided setup.
Help Desk Software
Reach new helpdesk heights
Time to resolution down. Customer satisfaction up. Handle requests from multiple channels from a single dashboard. Say hello to the next-level Tidio Help Desk.
No credit card required
Contact sales
Make your help desk your industry’s benchmark
Turn ticket chaos into the structured service your competitors can only dream of.
The world’s most demanding brands trust Tidio with their customers
Tidio Help Desk not only facilitates smoother customer interactions but also empowers our team to focus on other priorities. The improved user experience has had a positive impact on our team's efficiency.
Isabella Wålinder Isovic
Inbound Marketing Specialist
Give the service your customers expect
Help Centers were great in the 2010s. But today’s customers have moved on. They demand superhumanly-helpful support in an instant. And that’s why there’s Tidio Help Desk.
Raise your ROI
Superior service doesn’t have to come at a cost. Tidio Help Desk is easily one of the most affordable platforms out there.
Watch your CSATs rocket
Brands that switch to Tidio Help Desk experience an average 24% uplift in CSAT.
Automate your best email experience ever
Answering repetitive mail isn’t the best use of your team’s time. Tidio scans each email the instant it arrives, resolving common queries and tasks in seconds.
New efficiency features released 4x each year
How AI help desks are supposed to be
Pay per conversation, not seats
The new standard in platform migration
Migrating platforms used to be a risk. But now there’s Tidio. Let our dedicated team expertly migrate your current platform to the one your customers deserve.
Handle every channel from a single dashboard
Forget jumping from tab to tab. Handle messages from email, Instagram, Messenger, WhatsApp and your Live Chat widget all in one place.
Get closer to your customers with Live Chat
Encourage engagement and provide immediate answers through the lightweight Tidio Live Chat widget.
How integrations are meant to be
Connect effortlessly with your business critical tools
Frequently asked questions
What we’re asked most about Help Desk
Is Tidio Help Desk free?
Yes. Features like Live Chat, ticketing, video calls and the multichannel inbox are included in our forever-free Free Customer Service plan. Premium features, like custom branding, multilanguage support, and departments are available with our paid plans.
What plan should I choose to get Tidio Help Desk?
Customer Service plans are perfect for Help Desk, but you can create an automated help desk solution by combining them with our Flows and/or Lyro AI plans.
How can Tidio Help Desk software benefit my business?
Help Desk software helps you centralize customer inquiries, streamline work, and analyze your support performance. This, in turn, enables you to speed up your response times, increase customer satisfaction, and improve the quality of support you provide.
Is the Tidio Help Desk software suitable for small businesses?
Yes, it is. Tidio offers plans and pricing options tailored to the needs and budgets of small businesses. You can start using the Help Desk features with the Free Customer Service plan and upgrade to a paid option as your business grows.
Will Tidio Help Desk enable me to create and manage tickets?
Yes. The Help Desk ticketing system allows you to turn emails, forms, and live chat or social media conversations into tickets and route them to your team members. The ticketing system automatically filters incoming tickets, enabling you to react quickly to urgent requests. You can also add tags or notes to the tickets and prioritize them.
Reach new helpdesk heights
Join the +300,000 businesses pushing what’s possible with their helpdesks. Start free right now or get a no-commitment demo from our expert team.
No credit card required