Start helping your customers in minutes
Get up and running in under 10 minutes with Tidio’s simple, guided setup.
Help Desk Software
Helpdesk that works for you
Faster resolutions. Higher satisfaction. Manage every channel from one place with Tidio Help Desk, where AI and people work seamlessly together.
No credit card required
Contact sales
Make your help desk the industry benchmark
Turn ticket chaos into clear, structured service your competitors can’t match.
Trusted by brands that refuse to compromise on customer experience
Tidio Help Desk not only facilitates smoother customer interactions but also empowers our team to focus on other priorities. The improved user experience has had a positive impact on our team's efficiency.
Isabella Wålinder Isovic
Inbound Marketing Specialist
Provide customer service that exceeds their expectations
Help Centers were great in the 2010s, but they aren’t enough anymore. Customers want support that’s fast, personal, and trustworthy. That’s why there’s Tidio Help Desk.
ROI that scales with you
Outstanding service doesn’t have to be costly. Tidio Help Desk is the best value for one of the most affordable, scalable solutions available.
Improve CSAT for all interactions
Brands that switch to Tidio Help Desk see an average 24% uplift in CSAT.
Smarter email support, automated
Stop wasting time on repetitive emails. Tidio scans and routes each one instantly, resolving common queries in seconds.
New features improving efficiency and service quality every month
Intuitive and easy to configure
Pay per conversation, not seats
Migrate to Tidio without disrupting customer experience
Switching platforms doesn’t have to be risky. Tidio’s team migrates your setup smoothly, ensuring customers get the service they deserve.
Handle all channels from one intuitive dashboard
No more juggling tabs. Manage email, Instagram, Messenger, WhatsApp, and Live Chat widget from a single inbox.
Get closer to your customers with live chat
Reply to customers instantly with lightweight Tidio Live Chat widget. Decrease response time and improve customer satisfaction.
Easily integrate with your toolstack
Connect your ecommerce store, CRM, marketing automation platform and more
Frequently asked questions
Have a question about Help Desk?
Is Tidio Help Desk free?
Yes. Features like Live Chat, ticketing, video calls and the multichannel inbox are included in our forever-free Free Customer Service plan. Premium features, like custom branding, multilanguage support, and departments are available with our paid plans.
What plan should I choose to get Tidio Help Desk?
Customer Service plans are perfect for Help Desk, but you can create an automated help desk solution by combining them with our Flows and/or Lyro AI plans.
How can Tidio Help Desk software benefit my business?
Help Desk software helps you centralize customer inquiries, streamline work, and analyze your support performance. This, in turn, enables you to speed up your response times, increase customer satisfaction, and improve the quality of support you provide.
Is the Tidio Help Desk software suitable for small businesses?
Yes, it is. Tidio offers plans and pricing options tailored to the needs and budgets of small businesses. You can start using the Help Desk features with the Free Customer Service plan and upgrade to a paid option as your business grows.
Will Tidio Help Desk enable me to create and manage tickets?
Yes. The Help Desk ticketing system allows you to turn emails, forms, and live chat or social media conversations into tickets and route them to your team members. The ticketing system automatically filters incoming tickets, enabling you to react quickly to urgent requests. You can also add tags or notes to the tickets and prioritize them.
Helpdesk that’s actually helpful
Join +300,000 companies raising the quality of customer experience with Tidio. Start in minutes and automate personalized customer service.
No credit card required