
Start solving customer problems within minutes
Deliver superior service in under 10 minutes with Tidio’s simple, guided setup.
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Help Desk Software
Time to resolution down. Customer satisfaction up. Handle requests from multiple channels from a single dashboard. Say hello to the next-level Tidio Help Desk.
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Turn ticket chaos into the structured service your competitors can only dream of.
Tidio Help Desk not only facilitates smoother customer interactions but also empowers our team to focus on other priorities. The improved user experience has had a positive impact on our team's efficiency.
Isabella Wålinder Isovic
Inbound Marketing Specialist
Help Centers were great in the 2010s. But today’s customers have moved on. They demand superhumanly-helpful support in an instant. And that’s why there’s Tidio Help Desk.
Deliver superior service in under 10 minutes with Tidio’s simple, guided setup.
Superior service doesn’t have to come at a cost. Tidio Help Desk is easily one of the most affordable platforms out there.
Brands that switch to Tidio Help Desk experience an average 24% uplift in CSAT.
Answering repetitive mail isn’t the best use of your team’s time. Tidio scans each email the instant it arrives, resolving common queries and tasks in seconds.
Migrating platforms used to be a risk. But now there’s Tidio. Let our dedicated team expertly migrate your current platform to the one your customers deserve.
Forget jumping from tab to tab. Handle messages from email, Instagram, Messenger, WhatsApp and your Live Chat widget all in one place.
Encourage engagement and provide immediate answers through the lightweight Tidio Live Chat widget.
Connect effortlessly with your business critical tools
Frequently asked questions
Yes. Features like Live Chat, ticketing, video calls and the multichannel inbox are included in our forever-free Free Customer Service plan. Premium features, like custom branding, multilanguage support, and departments are available with our paid plans.
Customer Service plans are perfect for Help Desk, but you can create an automated help desk solution by combining them with our Flows and/or Lyro AI plans.
Help Desk software helps you centralize customer inquiries, streamline work, and analyze your support performance. This, in turn, enables you to speed up your response times, increase customer satisfaction, and improve the quality of support you provide.
Yes, it is. Tidio offers plans and pricing options tailored to the needs and budgets of small businesses. You can start using the Help Desk features with the Free Customer Service plan and upgrade to a paid option as your business grows.
Yes. The Help Desk ticketing system allows you to turn emails, forms, and live chat or social media conversations into tickets and route them to your team members. The ticketing system automatically filters incoming tickets, enabling you to react quickly to urgent requests. You can also add tags or notes to the tickets and prioritize them.
Join the +300,000 businesses pushing what’s possible with their helpdesks. Start free right now or get a no-commitment demo from our expert team.
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