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Help Desk Software

Reach new helpdesk heights

Time to resolution down. Customer satisfaction up. Handle requests from multiple channels from a single dashboard. Say hello to the next-level Tidio Help Desk.

Start for free

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Make your help desk your industry’s benchmark

Turn ticket chaos into the structured service your competitors can only dream of.

The world’s most demanding brands trust Tidio with their customers

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Under Armour logo
Lacoste logo
The Body Shop logo
Dermalogica logo
Ninja Transfers logo
Stanley logo
Wasatch logo
ADT logo
Gecko logo
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Transform website visitors into buyers

Visit case study
90%

CSAT after switching to Tidio

Tidio Help Desk not only facilitates smoother customer interactions but also empowers our team to focus on other priorities. The improved user experience has had a positive impact on our team's efficiency.

Isabella Wålinder Isovic

Isabella Wålinder Isovic

Inbound Marketing Specialist

Give the service your customers expect

Help Centers were great in the 2010s. But today’s customers have moved on. They demand superhumanly-helpful support in an instant. And that’s why there’s Tidio Help Desk.

Start solving customer problems within minutes

Start solving customer problems within minutes

Deliver superior service in under 10 minutes with Tidio’s simple, guided setup.

Raise your ROI

Raise your ROI

Superior service doesn’t have to come at a cost. Tidio Help Desk is easily one of the most affordable platforms out there.

Watch your CSATs rocket

Watch your CSATs rocket

Brands that switch to Tidio Help Desk experience an average 24% uplift in CSAT.

Automate your best email experience ever

Automate your best email experience ever

Answering repetitive mail isn’t the best use of your team’s time. Tidio scans each email the instant it arrives, resolving common queries and tasks in seconds.

New efficiency features released 4x each year
How AI help desks are supposed to be
Pay per conversation, not seats
The new standard in platform migration

The new standard in platform migration

Migrating platforms used to be a risk. But now there’s Tidio. Let our dedicated team expertly migrate your current platform to the one your customers deserve.

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Handle every channel from a single dashboard

Forget jumping from tab to tab. Handle messages from email, Instagram, Messenger, WhatsApp and your Live Chat widget all in one place.

Get closer to your customers with Live Chat

Encourage engagement and provide immediate answers through the lightweight Tidio Live Chat widget.

How integrations are meant to be

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Connect effortlessly with your business critical tools

Frequently asked questions

What we’re asked most about Help Desk

Is Tidio Help Desk free?

Yes. Features like Live Chat, ticketing, video calls and the multichannel inbox are included in our forever-free Free Customer Service plan. Premium features, like custom branding, multilanguage support, and departments are available with our paid plans.

What plan should I choose to get Tidio Help Desk?

Customer Service plans are perfect for Help Desk, but you can create an automated help desk solution by combining them with our Flows and/or Lyro AI plans.

How can Tidio Help Desk software benefit my business?

Help Desk software helps you centralize customer inquiries, streamline work, and analyze your support performance. This, in turn, enables you to speed up your response times, increase customer satisfaction, and improve the quality of support you provide.

Is the Tidio Help Desk software suitable for small businesses?

Yes, it is. Tidio offers plans and pricing options tailored to the needs and budgets of small businesses. You can start using the Help Desk features with the Free Customer Service plan and upgrade to a paid option as your business grows.

Will Tidio Help Desk enable me to create and manage tickets?

Yes. The Help Desk ticketing system allows you to turn emails, forms, and live chat or social media conversations into tickets and route them to your team members. The ticketing system automatically filters incoming tickets, enabling you to react quickly to urgent requests. You can also add tags or notes to the tickets and prioritize them.

Reach new helpdesk heights

Join the +300,000 businesses pushing what’s possible with their helpdesks. Start free right now or get a no-commitment demo from our expert team.

No credit card required