Give agents the order and subscription details they need, and reach buyers the moment a payment fails.
Get more done with Tidio and Entrata integration
Answer resident questions from Entrata, from a rent balance to a maintenance request.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Finance
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Entrata
Answer what is owed
The Entrata ledger tells a resident their balance and what it is made up of, which prevents most of the calls a leasing office takes.
Raise the maintenance request
A problem described in the chat becomes an Entrata work order with the unit, the access notes and the urgency already recorded.
Fill the vacancy
Prospects asking what is available get current Entrata pricing and units, and a tour can be booked before they look elsewhere.
Handle lease questions
Dates, terms and renewal options come from the Entrata lease, so a resident is not told something the paperwork disagrees with.
Overview
Entrata holds the lease, the ledger, the work orders and the units that are still available. Residents and prospects ask about all of it at the worst possible hours. Connected to Tidio through Zapier or the Tidio API, the chat answers from the record: what is owed, when the lease ends, whether the plumber is booked. Maintenance requests and tour bookings created in a conversation land in Entrata for the on site team.
Key features
- Answer the rent question with the Entrata ledger behind the number
- Take a maintenance request and create the Entrata work order with the details
- Book a tour using the availability Entrata already publishes
- Explain the lease including dates and renewal terms from the record
Entrata
Finance
Tags
Workflow Automation
Contact Sync
How it works
Connect Entrata in minutes
1
Connect Tidio and Entrata
Link them with Zapier or the Tidio API, with access to the Entrata resident, ledger and unit data the chat should use.
2
Decide what the chat can do
Choose which lookups are automatic and which requests, such as work orders or tours, are created in Entrata.
3
Keep the office in Entrata
Entrata stays the system of record for leases, money and work orders, and the chat is how people reach it.
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Frequently asked questions
Common questions about the Entrata integration
Can residents pay through the chat?
Payment stays in Entrata. The conversation answers what is owed and points at the payment method you already use, which is usually where the confusion was.
Who sees resident data?
Only the fields you map, for the resident in that conversation. Entrata keeps the records and its permissions still apply to everything the integration reads.
Is the Entrata integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Entrata integration.