Turn the visitors who chatted with you into the audiences your ads actually pay for.
Get more done with Tidio and Impact.com integration
See which partner sent a visitor before you answer, using Impact.com data in Tidio.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Advertising
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Impact.com
Answer partners themselves
Payout and performance data from Impact.com can be surfaced in a Tidio conversation, so a partner asking about a commission gets a number, not a promise.
See the source before replying
Knowing from Impact.com which publisher sent someone changes the answer, because the offer they clicked is the offer they expect to get.
Credit sales that close in chat
A conversion that happens during a conversation can be posted to Impact.com, so a partner is not written off for a sale their traffic started.
Catch a pattern early
A run of confused chats traced back to one Impact.com partner says something about how that partner is advertising you.
Overview
Impact.com tracks which partner, affiliate or publisher sent a visitor and what they were paid for it. That context is missing from most support conversations, which is a shame, because a chat is often where the sale is won or lost. Connected through Zapier or the Tidio API, Impact.com attribution can travel with the conversation, and a conversion that starts in chat can be reported back so the partner is credited for it.
Key features
- Know who sent the visitor Impact.com attribution arrives with the conversation
- Credit the partner a sale that closes in chat is reported to Impact.com
- Answer partner questions commission and payout status without a separate login
- Spot the traffic worth checking chats from a partner who oversells the offer stand out
Impact.com
Advertising
Tags
Conversion Tracking
Marketing Automation
How it works
Connect Impact.com in minutes
1
Connect Tidio and Impact.com
Link them with Zapier or the Tidio API and map the Impact.com click or partner ID onto the visitor.
2
Choose what agents see
Decide which Impact.com fields belong in the conversation: partner, campaign, payout status, or all three.
3
Report conversions back
When a chat ends in a sale, send the event to Impact.com so the attribution stays whole.
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Frequently asked questions
Common questions about the Impact.com integration
Do agents need an Impact.com login?
No. The fields you choose are shown inside the Tidio conversation, so an agent answers without another tab, and access to Impact.com itself stays with the partnerships team.
Will chat conversions double count?
Not if you send one event per order. Use the order ID as the identifier when you post to Impact.com and a repeated send is recognized rather than paid twice.
Is the Impact.com integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Impact.com integration.