Turn the visitors who chatted with you into the audiences your ads actually pay for.
Get more done with Tidio and Kochava integration
Use Kochava attribution to know which campaign brought the visitor now typing in Tidio.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Advertising
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Kochava
Answer with the campaign in mind
If Kochava says the visitor came from an offer, the agent can answer about that offer instead of asking how they found you.
Report chat-assisted conversions
Sending a conversion event to Kochava shows which campaigns produce conversations that end in a sale.
Stop paying to reach buyers
An audience updated after purchase keeps ads away from people who already converted.
Compare campaigns by what they start
Some campaigns bring questions, others bring complaints. Source data next to chat outcomes shows which is which.
Overview
Kochava tells you where an install or a signup came from: which network, which campaign, which creative. Tidio conversations happen a few minutes later. Connecting the two means an agent knows the visitor arrived from a paid campaign and what it promised, and marketing learns which campaigns produce conversations that convert. Kochava stays the measurement system. Tidio reads the attribution and can send conversion events back.
Key features
- Campaign context on arrival The agent sees which Kochava campaign the visitor came from.
- Send conversions back A chat that ends in a purchase can post an event to Kochava.
- Suppress people who converted Kochava audiences can drop customers who already bought.
- Attribution in your reporting Conversation outcomes sit next to the campaign source.
Kochava
Advertising
Tags
Conversion Tracking
Marketing Automation
How it works
Connect Kochava in minutes
1
Connect Kochava and Tidio
Zapier, Integrately or Make can carry attribution and events, or the Tidio API can post them directly.
2
Match the visitor
Attribution keys on a device or user ID, so agree on the identifier Kochava and Tidio both hold.
3
Send outcomes back
A conversation that converts posts an event to Kochava, which stays the measurement system.
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Frequently asked questions
Common questions about the Kochava integration
What identifier links Kochava and Tidio?
Whatever both sides already hold: a device ID for app traffic, a user or customer ID once someone signs in. Getting this right is most of the work. If the identifiers do not line up, attribution will attach to the wrong conversation, which is worse than no attribution at all.
Will events sent from chat double count?
Not if you key them. Send one event per order or signup, using the order ID as the identifier, and Kochava will treat a repeat as the same event. The mistake to avoid is firing an event every time an agent marks a chat as won, because the same sale can be marked twice.
Is the Kochava integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Kochava integration.