Give agents the order and subscription details they need, and reach buyers the moment a payment fails.
Get more done with Tidio and Pigment integration
Send support and revenue signals from Tidio into Pigment plans, and act on the alerts.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Finance
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Pigment
Plan staffing from real volume
Conversation counts and handle times in Pigment make a support headcount plan something you can defend.
Cost a launch honestly
The support volume a release created becomes part of what it cost in Pigment.
Act on a threshold
A Pigment alert can reach the team on shift rather than a monthly meeting.
Compare scenarios
Two staffing scenarios in Pigment can be judged against the same queue data.
Overview
Pigment is where the plan lives: headcount, revenue, cost, and the scenarios behind them. Support volume is an input most plans ignore, even though it drives staffing and tells you what a launch really cost. Sending conversation numbers from Tidio into Pigment puts them in the model, and a threshold crossed in Pigment can open a conversation or brief the team instead of waiting for the monthly review.
Key features
- Support volume in the plan Conversation counts land in Pigment as an input.
- Staffing that matches demand Plan headcount against what the queue actually does.
- Alerts from the model A Pigment threshold can brief the team on shift.
- One set of assumptions Pigment stays where the numbers are agreed.
Pigment
Finance
Tags
Workflow Automation
Contact Sync
How it works
Connect Pigment in minutes
1
Connect Tidio and Pigment
Zapier, Integrately or Make can move data, or the Tidio API can export counts on a schedule.
2
Agree the inputs
Volume, handle time and outcome by week. Keep transcripts out of the planning model.
3
Send alerts back
A Pigment threshold can post to Tidio so the people affected hear it early.
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Feed the numbers your conversations produce into the plans your finance team builds.
Bring support and demand signals from chat into the plans your business runs on.
Answer billing questions with the BlueSnap payment in view, and reach out when one fails.
Give agents the Braintree transaction behind every billing question, and act on disputes sooner.
Use the conversation as dispute evidence, and reach the customer before a case is decided.
Looking for customer service automation that fits your business?
We build custom API integrations to streamline your most important workflows.
Frequently asked questions
Common questions about the Pigment integration
What should be sent to Pigment?
Aggregates, on a schedule. Conversations per week, average handle time, outcome mix and channel. That is what a plan can use. Individual conversations and message content have no place in a planning model and only make the data harder to govern.
How often does this need to update?
Weekly is enough for planning, daily if you are in a peak and staffing to it. Pigment recalculates when the data arrives, so the useful question is how often somebody actually changes a decision, not how often a number could refresh.
Is the Pigment integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Pigment integration.