Turn the visitors who chatted with you into the audiences your ads actually pay for.
Get more done with Tidio and Terminus integration
Send Tidio chat engagement from target accounts to Terminus and see account context in chat.
No credit card required
Contact sales
Integration availability depends on your Tidio plan.
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Category
Advertising
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Terminus
Count chat as an engagement signal
Somebody from a target account asks a question in Tidio. Terminus records it next to the ad impressions, so the account score reflects real interest.
Tell agents which accounts matter
When the email domain matches a Terminus target list, the Tidio panel says so. The chat gets handled differently because the stakes are different.
Wake up the account owner
A chat from a watched account sends the Terminus owner a message with the transcript link, while the visitor is still on the site.
Report chat next to advertising
Chat volume per account sits alongside Terminus campaign data, so you can see which programs actually start conversations.
Overview
Terminus runs account based advertising for a named list of companies, so it cares about which accounts are engaging, not which people. Tidio sees a visitor on the pricing page asking a question. Connect them through Zapier, Make or the Tidio API and a chat from a target account can raise that account's engagement in Terminus, while agents see whether the company is on the list. Sales gets one signal instead of two dashboards.
Key features
- Chats scored as engagement A conversation from a target account lifts its Terminus score.
- Account list in the panel Agents see if the visitor's company sits on a Terminus list.
- Domain based matching The visitor's email domain joins the chat to the Terminus account.
- Alerts to the account owner A chat from a watched account pings the rep who owns it.
Terminus
Advertising
Tags
Conversion Tracking
Marketing Automation
How it works
Connect Terminus in minutes
1
Connect Terminus and Tidio through Zapier or Make
Terminus exposes account and engagement endpoints. Authorize both sides in your automation tool, or post to the Tidio API from your own service.
2
Match on the email domain
Chats rarely carry a company name. Use the visitor's work email domain to find the Terminus account, and skip the free mail domains.
3
Choose which chats count
Not every hello is intent. Send chats that hit pricing, demo or security topics to Terminus, and leave the rest out of the score.
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Frequently asked questions
Common questions about the Terminus integration
Does this work for anonymous visitors?
Only partly. Without an email address there is nothing to join to a Terminus account, so the signal starts once the visitor identifies themselves. Reverse IP lookups from another tool can fill some of the gap.
Will chat inflate Terminus engagement scores?
It can, if you send every conversation. Pick the topics that indicate buying interest and send only those, then check how the Terminus score moves before opening the filter wider.
Who owns the connection once it is live?
Whoever owns the Terminus target lists, usually marketing operations. The matching rules and topic filters need reviewing when the list changes, and that is not a support team job.
Is the Terminus integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Terminus integration.