Customer Service Resources
Discover the latest trends in customer service and get expert advice from Tidio’s team. Use our library of podcasts, ebooks, case studies, calculators, and guides as inspiration for your business.
Case studies
Pastreez Lands Major Corporate Clients Through Tidio, Achieving 70% Conversion Rate on Customer Inquiries
French macaron startup Pastreez used Tidio's chat system to secure corporate partnerships with Netflix, Google, Visa, and Snapchat while converting 70% of chat inquiries into orders.
Pearl Lemon Transforms Lead Generation with Tidio, Achieving 30% Increase in Website-to-Lead Conversions
Multi-brand agency Pearl Lemon leverages Tidio's chatbot technology to capture 70+ leads monthly that would have been lost, while cutting response times in half.
The Novelry Achieves 86% AI Resolution Rate with Tidio’s Customizable Lyro AI
The prestigious online fiction writing school leverages Lyro AI across Instagram, Facebook, and web channels to nurture aspiring authors while streamlining student support operations.
NSI Australia Transforms Customer Experience with Tidio’s Lyro AI, Achieving +60% Resolution Rate
Family-owned beauty supplier NSI Australia leverages Tidio's AI across multiple channels to deliver exceptional customer service with just one operator while driving significant sales growth.
Borrowell Transforms Customer Support with Tidio’s Lyro AI and Zendesk Integration, Achieving 83% Resolution Rate
Canadian fintech leader Borrowell successfully implemented Tidio's AI-powered chatbot with seamless Zendesk integration.
Podcasts
How To Use Customer Experience And AI To Drive Retention And Sales
Learn how to use customer experience and AI to drive sales in this eCommerce Fastlane podcast
The Future of eCommerce Success: How AI is Revolutionizing Customer Experience
Explore the advantages AI can bring to customer service in this 2X eCommerce podcast
Scale Up By Learning To Communicate With Your Customers
Discover the opportunities you can unlock with better customer communications
Turning Customer Service Into More Sales
Find out Tidio users are sharing their success stories and experiences while generating sales through exceptional customer service.
Your 2025 Guide to Customer Experience
Discover the best tactics you can use to improve customer experience
Why Customer Experience is Crucial in 2025 and beyond
Listen to this podcast and discover why customer experience can make or break your online sales
Ebooks
Scale Customer Acquisition in Ecommerce with AI
As businesses struggle to keep up with rising customer expectations and repetitive tasks, AI agents step in to handle 50% of support queries and automate workflows.
How AI Agents Reshape Customer Support in Fintech
Learn how AI agents help fintech companies stay competitive.
The new helpdesk is here—get ready
While others adapt, will your business be left behind? Embrace the new helpdesk tech and trends to stay competitive.
Improve your ecommerce service with hybrid chatbots
See how to drive engagement with rule-based and AI chatbots
Prepare your Help Desk for success with a strategic checklist
Discover 30 essential components for a successful Help Desk.
2025 Holiday Customer Service Blueprint
Keep your service levels high with this automation guide.
Sales Tactics Bundle for Your Ecommerce Growth Strategy
Learn 8 ways to increase your sales with AI & automation
Replicate in-store shopping experience with Flows
Discover 12 ways to simulate in-store experiences online
Automate Sales and Lead Generation with AI & Flows
Explore eCommerce growth hacks for automated service
Prepare your business for AI-assisted customer service
Automate customer service with 10 step-by-step strategies
Comparisons
Compare Tidio with Drift
See why customer support teams switch to Tidio.
Compare Tidio with Re:amaze
Find out how these two customer service platforms stack up.
Compare Tidio with Ada
See the key differences in AI features and support tools.
Compare Tidio with Crisp
Compare features, usability, and ease of use.
Compare Tidio with Kustomer
Discover how these platforms differ in features and scalability.
Compare Tidio with Freshdesk
Learn the pros and cons of both platforms.
Compare Tidio with Help Scout
Explore how these two tools compare in usability and features.
Compare Tidio with Tawk.to
See how they differ in features, ease of use, and support quality.
Compare Tidio with Manychat
Find out which tool works best for efficiency and audience growth.
Compare Tidio with Zendesk
Explore the crucial differences between the two platforms.
Compare Tidio with LiveChat
Learn more about the pros and cons of Tidio and LiveChat.
Compare Tidio with Intercom
See the differences between Tidio and Intercom.
Compare Tidio with Gorgias
What’s the best customer service platform for Shopify stores?
Webinars
Reducing Customer Service Costs During High Traffic Periods
Get 9 practical tips to handle seasonal challenges from customer service experts.
Winning Holiday Season Customer Service
Discover 3 powerful strategies to ensure outstanding service during high demand periods.
Set up your AI support agent in 10 minutes
See how to set up Tidio and automate questions with Lyro AI Agent.
Holiday season
Prepare for the holiday rush
Improve your seasonal performance with expert guides and strategies.
Calculators
AI Support Savings Calculator
Learn how much you can cut costs by automating support with AI. Get results personalized to your business.
Offer great service. Win loyal customers. Repeat 24/7
Improve customer satisfaction with Live Chat, automation, and conversational AI.
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