4.7 (1633+ reviews)
Tidio Reviews 2025: All in One Place
Tidio reviews and ratings speak volumes about the service quality and brand trust—with an average rating of 4.8+ on platforms like WordPress, Capterra, GetApp, G2 and Shopify.
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Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
Kristy W.
Business Owner
Great way to communicate with customers
It's a great way to immediately answer your customers questions to not lose the sale. People want quick answers these days and this is the way to do it.
Christopher W.
Business Owner
Exactly what I was looking for
Implementation was a breeze, and the ability to add specific site info to the knowledge base without having to create specific questions was an unexpected time saver. I have just implemented Tidio and look forward to growing my business and assisting my customers by offering customer support at all times.
Devesh T.
Technical Lead
Works great with AI integration
Tidio is very easy to operate. Lyro AI handles most of support itselves and if AI is not able to handle, user also have an option to talk to a person directly.
Shabbir Y.
Software Developer
Great tool for handling customer chats
Earlier, we struggled to respond quickly to multiple inquiries, but now, the chatbot handles most basic questions, saving us time and letting us focus on complex issues. It’s also helping us engage visitors better and turn them into customers, which is great for sales.
Thomas N.
Founder
Lyro relieves support inquiries and helps customers quickly and easily!
Adding knowledge is very simple, either through an FAQ on one's own website or manually through self-entered questions. The design of the interface is intuitive and easy to understand.
Kayela J.
Marketing Expert
Top-notch platform
Lyro, the AI agent, is also super helpful. I am always concerned that visitors will get stuck in an infinite loop when chatting with AI, especially for those hard-to-answer questions. But, the bot has a built-in feature to push queries like this directly to a live agent. Its ability to crawl our site's content to create a knowledge base took away much of my skepticism regarding the setup of this feature.
Omar C.
Website Manager
Awesome!
The best thing is their Lyro AI Agent. I absolutely love how they are managing it and I cannot wait for new things to try out! It's also easy to integrate, use, and implementate. Their customer support is amazing and I love that you can use it as frequently as you want! It is highly customizable.
Marina F.
Founder
Great app for my Shopify store
The Lyro chat is amazing. You can teach Lyro to answer the questions that customers might have.
Jeffrey L.
Managing Member
Lyro answers queries amazingly well
Adding information into the chatbot system is quite easy and it understands the info really well and provides well tailored answers.
Caio B.
Business Owner
Amazing experience at Tidio
Tidio is a platform that helps me integrate and communicate with all my company social networks in one place, so it helps me save time and makes communication easier.
Dave H.
Business Owner
Tidio is powerful and easy to install
Looks great, works perfectly. It's AI reads my sites pages, and uses my pages data to answer questions. I can personally chat with visitors too. Highly recommend!
Khawar K.
Deputy Director
Excellent platform to interact with your customers!
Tidio is a completely automated platform and helps generates leads in very less time. The best thing is it saves a lot of time and we can concentrate on other tasks easily. Highly recommended.
Mark W.
Director
Exceptional AI agent with outstanding support!
I’ve used a chat service on my website for years, but I recently started looking for a vendor with AI-enabled chat capabilities. After trying three different trials, Tidio was by far the best.
G2 recognizes quality
Tidio has been featured on multiple G2 lists for best software and industry leaders.
Recommended by 100K+ businesses of all sizes
Featured testimonials from client case studies and success stories
Now we have Tidio, our Customer Care team is so much more efficient, and our customers get faster, more accurate support.
Marta Żuchowska
Customer Care Coordinator at Your KAYA
The number one thing that has grown our business is offering that customer service experience the rest of the market has not been able to do.
Daniel Reid
Co-founder and CEO @ Suitor
We needed the most sustainable and efficient way to manage the traffic and improve customer satisfaction. So we implemented Tidio Flows technology.
Görkem Öğüt
CEO & Founding Partner of Endeksa
See how Tidio impacts businesses from various industries
Automate your customer service and cut operational costs
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Frequently Asked Questions
FAQs about Tidio and Tidio reviews
What is Tidio?
Tidio is an all-in-one AI agent customer support software suite comprising a Help Desk, chatbot/AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidio's cloud-based AI agent tool provides up to a 67% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue.
How does Tidio work?
Tidio works by forming a centralized customer support center, comprising AI agent chatbots and agents, live chat, a Help Desk, and a shared inbox to help businesses manage customer interactions efficiently. It integrates with websites, social media, and email, allowing businesses to chat with visitors in real time, automate responses, and handle support tickets from a single platform. With AI agent chatbots resolving up to 67% of inquiries, Tidio reduces workload while improving response times. Its shared inbox centralizes messages from multiple channels. Seamless integrations with Shopify, WordPress, WhatsApp, and Messenger make it easy to connect with customers. By streamlining communication, Tidio enhances customer support, boosts sales, and improves overall customer satisfaction.
What is Lyro AI Agent?
Lyro is a conversational AI agent for customer support that talks to customers and answers their questions using Help Desk content without hallucinating answers. It can automate up to 67% of the inquiries and provide customer support 24/7. The setup requires no coding. Check the Lyro demo to see it in action.
What companies use Tidio?
Companies that use Tidio include The Body Shop, Under Armour, and Jaguar, to name a few. You can learn more from Tidio case studies, watch a Tidio demo video, and play around with the Tidio AI agent demo.
What is the Return on Investment (ROI) of using Tidio?
Determining the Return on Investment (ROI) of using Tidio and its AI agent, Lyro, can vary depending on several factors, such as the specific use case, industry, implementation strategy, and the effectiveness of the chatbot in achieving its goals. It's essential to assess the impact on metrics like customer satisfaction, engagement, conversion rates, and operational efficiency to gauge the ROI accurately. If you have specific metrics or goals in mind, our team can provide further guidance tailored to your situation. Feel free to reach out to us at support@tidio.net for personalized assistance. You can estimate the ROI by using this Tidio ROI calculator.
How does Tidio pricing work?
Tidio offers both free and paid plans, making it accessible to businesses of all sizes. At Tidio, every user can use the basic version for free, which is free forever. When you register your Tidio account, you receive a free 7-day trial of the paid plans, allowing you to test out all premium features before deciding whether to subscribe or downgrade to the free version. The Free includes up to 10 live chat operators, 50 conversations per month, and chatbot flows that can serve up to 100 unique visitors per month. However, advanced features such as AI agent-powered chatbots, automation, and premium integrations require a paid subscription. Tidio's pricing is flexible, offering different tiers to accommodate various business needs, with Premium unlocking enhanced customer support capabilities for improved efficiency and scalability.
Is Tidio legit?
Tidio is an AI agent customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with an additional office in Szczecin, Poland. The company's founder and CEO is Tytus Gołas. Tidio is trusted by 300,000+ companies, including The Body Shop, Under Armour, Jaguar, and many other major brands.
Is Tidio a CRM tool?
Tidio is not a full CRM tool, but it offers some CRM-like features to help businesses manage customer interactions across multiple channels. Additionally, Tidio enables businesses to track user behavior, collect leads, and automate customer engagement, making it a valuable tool for improving customer relationships. For advanced CRM functionalities like sales pipeline management and in-depth customer data analysis, businesses can integrate Tidio with dedicated CRM software.