Dominius AS, a Norwegian custom steel and glass door manufacturer, implemented Tidio’s Lyro AI to automate customer inquiries and streamline lead generation, achieving a 86% AI resolution rate and 9.77% engagement with lead generation flows.
At a glance: Dominius AS
Dominius AS is a boutique Norwegian manufacturer specializing in custom interior solutions, with a primary focus on steel and glass doors, partitions, and minimalist furniture. Emphasizing Scandinavian design principles, the company creates unique, functional, and aesthetically pleasing products tailored to individual customer needs.
- Industry: Manufacture of builders’ carpentry and joinery
- Country: Norway
- Website: dominius.no
- Customer Base: Both residential and commercial clients seeking custom interior solutions
The Challenge: Managing Customer Inquiries While Maintaining Quality Service
As a small company with a growing online presence, Dominius AS faced several challenges in managing customer communications:
- Limited Staff Resources: With only 1-4 employees, the team struggled to promptly respond to all customer inquiries, especially outside business hours.
- Complex Product Inquiries: Customers often had detailed questions about custom products, measurements, materials, and pricing that required standardized initial responses.
- Lead Qualification: The team needed a way to efficiently collect potential client information and qualify leads before investing time in detailed consultations.
- Multilingual Requirements: Operating primarily in Norwegian but with some international clients, Dominius needed a solution that could accommodate language preferences.
The Solution: Implementing Tidio’s Lyro AI for Automated Customer Support
After evaluating multiple AI chatbot solutions, Dominius AS selected Tidio’s Lyro AI platform for its:
- Intuitive Interface: The team wanted a solution that felt natural and non-invasive to website visitors.
- Advanced AI Capabilities: Lyro AI could understand and respond to complex customer questions about custom doors and interior solutions.
- Lead Generation Features: The platform offered sophisticated lead capture and qualification tools.
Lyro AI automatically engages with visitors, understands their questions using natural language processing, and provides instant, accurate answers based on the Dominius knowledge base. It handles common inquiries and guides users through product details or policies. If needed, Lyro smoothly hands off conversations to a live agent, ensuring a seamless support experience around the clock.
The Result: Elevated Efficiency, Better Leads, and Happier Customers
With Tidio’s Lyro AI, Dominius AS has transformed how they manage customer communication—automating routine inquiries, qualifying leads more effectively, and delivering faster responses without sacrificing the personalized experience their brand is known for. Achieving a 73% AI resolution rate and nearly 10% engagement with lead generation flows, the team now spends less time on repetitive tasks and more time focusing on what they do best: crafting beautiful, custom-designed interiors.
As Dominius AS continues to grow, Lyro will play a key role in scaling their support while keeping the quality of service high, no matter how many doors (or leads) open.
