Frequently Asked Questions
Common questions about Tidio, answered
Existing Users
If you’re already a Tidio user, see the Help Center for how-to guides and user FAQ. If you’re new to Tidio, this page is for you. Remember, you can always talk to our chatbot to get answers on all things Tidio-related (see: widget in the lower right corner).
Company
What is Tidio?
Where is Tidio from?
Who is the CEO of Tidio?
Is Tidio legit?
What do reviews say about Tidio?
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Use case
What is Tidio used for?
How can Tidio live chat help increase sales?
- Proactively engage visitors to address their questions and concerns, which can turn them into customers.
- Offer better products or accessories to match customer needs and upsell for higher profits.
- Be available anytime on mobile to never miss a potential sale.
- Create a customer base by collecting details like email and phone numbers to inform them about offers and events.
- Use Flows (predefined chatbot messages) and Lyro (AI agent for customer service) to automate conversations and provide fast customer service.
What is the Return on Investment (ROI) of using Tidio?
How does Tidio work?
Where can I see a live demo of Tidio?
How to make money on Tidio?
Features
Does Tidio provide a help desk?
Does Tidio have a chatbot?
Is Tidio’s chatbot AI?
Does Tidio have a live chat?
Does Tidio work with email?
Is Tidio a CRM tool?
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Languages and Regions
What languages does Tidio support?
What’s the language used in the admin panel?
Can I use the widget in different languages?
What languages is Tidio’s Lyro AI Agent available in?
Connect with customers in any language
Deliver great support to every customer with Tidio—no matter where they are or what language they speak.
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Account
How do I create a free Tidio account?
How do I log into Tidio?
How do I connect to Tidio?
Is Tidio free?
What is the limit of Tidio?
Privacy
What privacy laws and frameworks does Tidio adhere to?
Where can I find the privacy policy and Data Processing Addendum (DPA)?
- Privacy Policy: https://www.tidio.com/privacy-policy/
- DPA & Standard Contractual Clauses: available for e‑signature upon request from privacy@tidio.net.
Who is the Data Protection Officer (DPO)?
Where are your data and applications stored?
Does Tidio use sub‑processors?
Security
What security standards and frameworks does Tidio comply with?
How is data encrypted?
- In transit—all connections (widget ↔︎ browser, panel ↔︎ server, API) are secured with TLS 1.2+ using 256‑bit SSL certificates.
- At rest—customer data is protected with AES‑256 encryption on disk‑level storage.
- Sensitive fields such as passwords and card tokens are irreversibly hashed with industry‑standard one‑way algorithms.
Where is Tidio hosted?
Does Tidio perform regular penetration testing?
Can I use 2FA?
Compliance
Is Tidio compliant with SOC 2®?
Is Tidio HIPAA compliant?
Legal
Where can I review your terms of service?
How does Tidio handle export controls and sanctions?
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Buying
What are the target industries you sell to?
- Weapons and Military
- Adult Content
- Political Campaigning
- Information and News
- Healthcare and Medical Advice
- Financial/Investment Advice
- Gambling and Betting
- Legal Advisory
What companies use Tidio?
How much does Tidio cost?
- The Free plan is truly free forever. No credit card required.
- The Starter plan is priced at $24.17 per month when billed annually.
- The Growth plan costs $49.17 per month, also billed annually.
- The Plus plan is available at $749 per month.
- For larger businesses with custom needs, Tidio offers a Premium plan with custom pricing.
What does the free plan offer, and how long is it?
How to determine which package is best suited for my needs?
How can I contact the sales team to book a sales call?
What is Tidio’s refund policy?
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Payments & Billing
What happens when I reach my monthly Flows usage limit?
Tech
Does Tidio use AI?
Does Tidio use ChatGPT?
Is Tidio open source?
Does Tidio have an API?
Usage
How can I learn to use Tidio?
What is Lyro?
What are Flows?
What is the difference between Tidio’s Flows and Lyro?
Does Tidio have a mobile app to monitor and respond to incoming conversations?
Can I install Tidio on more than one website?
Can AI hand conversations over to a human agent?
Can Tidio collect customer contact information and leads?
- Pre-Chat Surveys
- Flows
- Live Chat Conversations
Can Tidio’s AI qualify incoming leads?
Can live human support agents proactively engage visitors using Tidio?
Can Tidio proactively and automatically engage visitors on specific pages, such as the pricing or checkout page?
Can Tidio notify my sales team when a lead is on our website?
Can Tidio notify my sales team when a lead is submitted or collected through Tidio’s AI?
Can Tidio’s AI leverage externally stored data via API, such as customer order information or customer account information, to answer questions?
Can Tidio’s AI make API calls?
Do you have a CSAT survey feature?
Can Tidio send custom forms inside of live chat or AI conversations/interactions?
Can Tidio’s AI provide clickable links?
Does Tidio allow you to send pictures, videos, and files through chat?
Can Tidio’s AI answer product questions?
Can I train Tidio’s AI on my customer FAQs?
- By providing your FAQ webpage URL.
- By adding Q&As manually.
- By importing a CSV file with Q&As.
- By importing Zendesk articles.
Can I train my chatbot on all the content of a website?
Can I train Tidio’s AI on the ticket history or the conversation history in my current ticketing system or CRM?
Can Tidio’s AI respond in seconds? How long does Tidio’s AI take to respond?
How many customers can Tidio’s AI speak to at once? Is there a maximum number of concurrent conversations Tidio’s AI can support?
Does Tidio’s AI get smarter over time?
Does Tidio’s AI ever give wrong answers?
How can I ensure Tidio’s AI isn’t giving wrong information?
What happens if Tidio’s AI cannot answer a question?
What happens if someone speaking to Tidio’s AI requests or asks to speak with a real human?
What percentage of customer questions can I automate with Tidio? What is the average automation rate of Tidio’s AI?
Solve up to 67% of customer problems in seconds with Lyro AI
Simplify your customer service so your team can focus on growing your business.
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Integrations
What apps does Tidio integrate with?
Can Tidio’s AI integrate with Salesforce to create cases or tickets?
Can Tidio’s AI integrate with Salesforce to create contacts?
Can Tidio’s AI integrate with Salesforce to associate chat transcripts and customer messages with an account or contact?
Can Tidio’s AI integrate with Hubspot to create tickets?
Can Tidio’s AI integrate with Hubspot to create contacts?
Can Tidio’s AI integrate with Hubspot to associate chat transcripts and customer messages with an account or contact?
Can Tidio’s AI integrate with Microsoft Dynamics 365 to create tickets?
Can Tidio’s AI integrate with Microsoft Dynamics 365 to create contacts?
Can Tidio’s AI integrate with Microsoft Dynamics 365 to associate chat transcripts and customer messages with an account or contact?
Can Tidio’s AI integrate with Zendesk to create tickets?
Can Tidio’s AI integrate with Zendesk to create contacts?
Can Tidio’s AI integrate with Zendesk to associate chat transcripts and customer messages with an account or contact?
Can Tidio create a Slack notification?
Support
How do I contact Tidio?
How do you provide support?
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