Common questions about Tidio, answered

Tidio is an all-in-one AI customer support software suite comprising a help desk, chatbot automation flows, an AI agent, live chat, and lead generation features. Tidio allows for seamless integration with websites, social media accounts, email, and other marketing and customer service tools. Tidio’s cloud-based AI tool provides up to a 67% resolution rate, freeing up customer support agents, reducing CS costs, and increasing revenue. Tidio was recognized as AI Company of the Year at the Global Business Tech Awards 2025.

Tidio was founded in Poland and has its main headquarters in San Francisco, California, with additional offices in Szczecin and Warsaw, Poland. The company was established in 2013 and has since grown into a global provider of AI-powered customer support solutions, serving over 300,000 businesses worldwide.

Tytus Gołas is the founder and CEO of Tidio. He’s been recognized on Forbes’ “30 Under 30” list four times in a row. Gołas has overseen Tidio’s growth into a globally used customer service platform. Visit his profile on LinkedIn for more.

Yes, Tidio is a legitimate and trusted AI customer support software company founded in 2013 in Szczecin, Poland. It operates under the legal name Tidio LLC, with headquarters in San Francisco, California, and as Tidio Poland sp. z o.o., with additional offices in Warsaw and Szczecin, Poland. The company’s founder and CEO is Tytus Gołas. Tidio is trusted by 300,000+ companies, including The Body Shop, Under Armour, Jaguar, and many other major brands. You can find more information about the Tidio company on the About Us page, LinkedIn, Crunchbase, Pitchbook, and ZoomInfo.

As of April 2025, Tidio is rated 4.6/5 on Shopify, 4.8/5 on WordPress.com, 4.8/5 on WordPress.org, 4.7/5 on G2, 4.7/5 on Capterra, 4.7/5 on SoftwareAdvice, 4.7/5 on GetApp, 4.8/5 on Appvizer, 5/5 on Slashdot, 5/5 on SoftwareSuggest, and 9/10 on Info-Tech. Tidio won AI Company of the Year at the Global Business Tech Awards 2025.

Tidio is a comprehensive AI-powered customer support software suite designed to streamline communication between businesses and their customers. It combines a live chat, an AI agent, chatbot automation (Flows), a help desk, and lead-generation tools to enhance customer engagement and support. Tidio integrates seamlessly with websites, social media, and email, allowing businesses to provide instant assistance while automating responses to common inquiries. Its AI-driven features improve efficiency, with a high resolution rate that reduces workload for support agents and boosts revenue. Tidio is widely used for real-time customer service, automation, and sales growth, making it a valuable tool for businesses of all sizes.

Tidio live chat can help increase sales in several ways, allowing companies to:

• Proactively engage visitors to address their questions and concerns, which can turn them into customers.
• Offer better products or accessories to match customer needs and upsell for higher profits.
• Be available anytime on mobile to never miss a potential sale.
• Create a customer base by collecting details like email and phone numbers to inform them about offers and events.
• Use Flows (predefined chatbot messages) and Lyro (AI agent for customer service) to automate conversations and provide fast customer service.

You can estimate the ROI by using this Tidio ROI calculator. However, determining the Return on Investment (ROI) of using Tidio and its AI agent, Lyro, can vary depending on several factors, such as the specific use case, industry, implementation strategy, and the effectiveness of the chatbot in achieving its goals. It’s essential to assess the impact on metrics like customer satisfaction, engagement, conversion rates, and operational efficiency to gauge the ROI accurately. If you have specific metrics or goals in mind, our team can provide further guidance tailored to your situation. Feel free to reach out to us at support@tidio.net for personalized assistance.

Tidio works by forming a centralized customer support center, comprising an AI agent, live chat software, help desk, and a shared inbox to help businesses manage customer interactions efficiently. It integrates with websites, social media, and email, allowing businesses to chat with visitors in real time, automate responses, and handle support tickets from a single platform. With AI chatbots resolving up to 67% of inquiries, Tidio reduces workload while improving response times. Its shared inbox centralizes messages from multiple channels. Seamless integrations with Shopify, WordPress, WhatsApp, and Messenger make it easy to connect with customers. By streamlining communication, Tidio enhances customer support, boosts sales, and improves overall customer satisfaction.

You can see the Tidio widget in action by clicking the icon in the lower right corner of your screen. You can also watch a demo video here, check out the playground, sign up for a free trial, and read case studies.

Tidio helps businesses increase revenue by enhancing customer engagement through live chat, chatbots (automation Flows), AI agents, and automated lead generation. By providing instant support, offering personalized discounts, and tracking user behavior, Tidio improves conversion rates and drives sales. Additionally, users can earn money through Tidio’s affiliate program by registering for free, promoting Tidio, and earning up to 30% commission in monthly payments.

As an all-in-one customer support software suite, Tidio provides a help desk with features such as advanced ticket filtering, ticket priority management, automated ticket routing, and the option to turn conversations into tickets, among others.

Yes, Tidio provides a chatbot for customer support and engagement in two forms. The first are chat automations, aka Flows. Tidio’s Flows chatbot builder lets you automatically deal with incoming questions, recover carts, cross-sell, generate scarcity & urgency, and manage post-purchase processes automatically. The other is a conversational AI chatbot, or—more specifically—an AI agent called Lyro. Lyro is capable of automatically resolving up to 67% of incoming issues.

Tidio’s chatbot features come in two versions: Flows, which enable you to automate responses and actions, and Lyro, an AI agent for customer support. Flows is more of a rules-based chatbot, whereas Lyro is a conversational AI agent and chatbot capable of generating truthful responses grounded in your knowledge base content and FAQs.

Tidio originally established itself as a live chat software provider, later expanding into customer support software and agentic AI customer service. Tidio’s live chat feature enables businesses to increase engagement, improve customer satisfaction, and generate leads by providing human interaction. Additionally, see the WordPress live chat plugin and Shopify live chat plugin for easy integration.

Yes, you can connect multiple email mailboxes to Tidio and manage all your email communications through a single platform. You can receive and answer emails directly from the Inbox > Tickets section of your Tidio panel.

Tidio is not a full CRM tool, but it offers some CRM-like features to help businesses manage customer interactions across multiple channels. Additionally, Tidio enables you to track user behavior, collect leads, and automate customer engagement, making it a valuable tool for improving customer relationships. For advanced CRM functionalities like sales pipeline management and in-depth customer data analysis, businesses can integrate Tidio with dedicated CRM software.

The Tidio widget interface supports multiple languages through pre-translated language packs, including English (default), French, German, Italian, Portuguese, Russian, and Spanish. Users can easily add a new language by selecting it from the drop-down menu in the settings. This allows businesses to stay true to the language of their website.   The Tidio admin panel is available in English, French, Spanish, Italian, and Portuguese.   With the Lyro AI Agent, you can go even further. Lyro natively understands and responds in 45+ languages, including English, Spanish, German, French, Italian, and Portuguese, ensuring your customers always get clear, on-brand answers in their own language.

The Tidio admin panel is available in English, French, Spanish, Italian, and Portuguese. English remains the primary language for Tidio’s communication. Some aspects of the panel will still be in English, like the Tidio support chat widget, Help Center, blog articles, and the home page.

You can add multiple languages to your chat widget. By default, each visitor’s language is automatically selected based on their browser locale. You can find more details about the multilanguage option in our Help Center. Tidio has 20+ languages pre-translated and can be manually translated into many more. You can find more information about how to translate the widget here.

Lyro AI Agent is designed for global conversations. It can communicate fluently in 45+ languages, including widely spoken ones such as English, Spanish, German, French, Italian, Portuguese, Polish, Dutch, Swedish, and Norwegian.   This means your customers always receive accurate, natural responses in their preferred language. You can expand into new markets while keeping customer service personal and reliable.

You can create a free Tidio account (without credit card input) by registering a new Tidio account. This will take you through a quick registration process where you’ll need to enter your email address, password, and website URL. Once registered, you’ll gain access to Tidio’s features, including a 7-day free trial of premium tools, after which you can continue with the free plan or upgrade to a paid plan.

You can log into your Tidio account anytime by visiting https://www.tidio.com/panel/login. If you're using the mobile or desktop app, or logging in via tidio.com, simply enter the email address and password you registered with to access your account.

To connect to Tidio, visit the Tidio sign-up page to create a new account or log in to Tidio if you already have one. The installation process is simple—just copy and paste a single line of code into your website’s code. Tidio integrates with platforms like Shopify, WordPress, and Wix, making setup even easier for ecommerce and website owners. If you want to get in touch, you can follow our profiles on LinkedIn, X, YouTube, Facebook, and Instagram.

Tidio offers both free and paid plans, making it accessible to businesses of all sizes. At Tidio, every user can use the basic version for free, which is free forever. When you register your Tidio account, you receive a free 7-day trial of the paid plans, allowing you to test out all paid features before deciding whether to subscribe or downgrade to the free version. The free plan includes up to 10 live chat operators, 50 conversations per month, and chatbot flows that can serve up to 100 unique monthly visitors. However, advanced features such as AI-powered chatbots, automation, and premium integrations require a paid subscription. Tidio’s pricing is flexible, offering different tiers to accommodate various business needs, with paid plans unlocking enhanced customer support capabilities for improved efficiency and scalability.

Tidio’s free plan includes 10 operators, 50 conversations, and 100 unique Flows visitors per month. Paid plans offer higher limits, unlimited chatbot interactions, advanced AI features, and integrations. AI chatbot usage and certain third-party integrations are limited based on the plan. Businesses can upgrade to access more features and remove limits. Find the best plan for your needs on the pricing page.

Tidio processes personal data under EU GDPR, CCPA (California), Nevada privacy statutes, and other applicable local regulations. In addition, Tidio is certified under all three strands of the US Data Privacy Framework (DPF): the EU–US DPF, the UK Extension to the EU–US DPF, and the Swiss–US DPF, providing an approved transfer mechanism for trans‑Atlantic data flows.

• Privacy Policy: https://www.tidio.com/privacy-policy/
• DPA & Standard Contractual Clauses: available for e‑signature upon request from privacy@tidio.net.

Hubert Jackowski—reachable at privacy@tidio.net

All our data is stored on servers located in member countries of the European Economic Area. See our article on GDPR compliance, terms and conditions, privacy policy, security, and Trust Center for more information. Also, note that the agreement for entrusting the processing of personal data (the “DPA”) is now included in our terms and conditions.

Yes, but only industry‑leading providers (e.g., AWS, Cloudflare, Hubspot). The full, version‑controlled sub‑processor list is published in the Trust Center and updated at least 30 days before any change.

Tidio aligns with industry‑recognised standards and regulations, including SOC 2 (Type II) attestation, GDPR, CCPA, and the EU’s voluntary AI Pact. The latest compliance artefacts (pentest letter, HECVAT‑Lite, SOC 2 report) are available on request in the Tidio Trust Center

• In transit—all connections (widget ↔︎ browser, panel ↔︎ server, API) are secured with TLS 1.2+ using 256‑bit SSL certificates.
• At rest—customer data is protected with AES‑256 encryption on disk‑level storage.
• Sensitive fields such as passwords and card tokens are irreversibly hashed with industry‑standard one‑way algorithms.

Tidio services run on Amazon Web Services (AWS) in ISO‑certified data centres within the EU. AWS provides physical security, redundancy, DDoS protection, and continuous monitoring. Regional failover guarantees high availability.

Yes. Independent specialists run annual black‑box and grey‑box pentests. A confirmation letter for 2025 is available in the Trust Center. Findings are tracked to remediation through Tidio’s Secure SDLC.

CTwo-factor authentication, or 2FA, is an extra layer of protection used to ensure the security of your Tidio account beyond just a username and password. To enable two-factor authentication, head to Settings > Account > Password section in your Tidio admin panel. Tidio supports time‑based one‑time passwords (TOTP) via Google or Microsoft Authenticator. Backup codes are generated once and can be regenerated at any time. You can also learn more about 2FA by visiting our Help Center.

Tidio complies with the rules but doesn’t have an official SOC 2 certificate. Learn more in the Tidio Trust Center.

While Tidio adheres to data protection rules, it does not currently provide official HIPAA certification or compliance documentation. However, Tidio has taken steps toward achieving compliance, including opening a dedicated office in the United States to facilitate the application process. Learn more in the Tidio Trust Center.

The current Terms are published at https://www.tidio.com/terms/.

Tidio complies with US Export Administration Regulations (EAR) and applicable EU dual‑use regulations. We block access from comprehensively sanctioned by OFAC and EU jurisdictions.

We serve businesses across all industries and website categories, such as ecommerce, retail, service, tech, and more. Tidio is used to support customer service as well as for marketing and sales. Our AI solutions cannot be used in:

• Weapons and Military
• Adult Content
• Political Campaigning
• Information and News
• Healthcare and Medical Advice
• Financial/Investment Advice
• Gambling and Betting
• Legal Advisory

Companies that use Tidio include The Body Shop, Under Armour, and Jaguar, to name a few. You can learn more from Tidio case studies, watch a Tidio demo video, and play around with the Tidio AI agent demo.

Tidio offers a variety of plans:

• The Free plan is truly free forever. No credit card required.
• The Starter plan is priced at $24.17 per month when billed annually.
• The Growth plan costs $49.17 per month, also billed annually.
• The Plus plan is available at $749 per month.
• For larger businesses with custom needs, Tidio offers a Premium plan with custom pricing.

Additionally, the number of conversations handled by Flows and Lyro can be upgraded. All plans come with a 7-day free trial, no credit card required. See Tidio’s pricing page to find the option that suits you the best.

The free plan offers live chat with up to 50 unique visitors per month, 100 Flows triggers per month, customization options, access to mobile/desktop apps, and email support. Additionally, when you sign up, you get a 7-day trial of paid features. The Free plan is free forever, no credit card required.

Tidio offers flexible, scalable pricing that caters to smaller and medium businesses alike. First, you need to determine how much efficiency and automation you want to achieve. Consider how much incoming communication you handle now. Depending on these factors, you can consult the pricing page and model your usage to find the best plan. Note that all plans come with a 7-day free trial, and no credit card is required. Contact the sales team when in doubt. See the pricing page for more details.

You can contact sales here. Our team will happily assist you in creating a custom plan tailored to your requirements.

You can cancel your paid subscription at any time. Your account will remain active until your next billing date, at which point it will switch to the Free plan. No refunds are offered for the time remaining in your current billing period after you cancel. For any other refund questions, please contact Tidio support through live chat in your Tidio panel or by emailing support@tidio.net. See the terms and conditions for more information.

When you reach your monthly Flows usage limit, it means that you’ve reached the maximum number of unique visitors that can be engaged with automated messages through your flows on your website for that month. As a result, any new visitors beyond this limit will not receive automated messages triggered by your Flows. If you’ve hit your flow usage limit and want to continue engaging with visitors through automated messages, you can upgrade to a plan or wait until the next month when your usage resets.

Tidio uses AI to enhance customer interactions. It offers a conversational AI agent, Lyro, that improves the customer experience by handling inquiries, automating responses, and assisting with sales. Using deep learning and natural language processing (NLP), Tidio’s AI-powered chatbots engage with shoppers in a human-like manner, helping businesses provide faster support and increase conversions.

No, Tidio uses Claude by Anthropic AI to power Lyro. This large language model has been fine-tuned to be helpful, honest, and harmless, making it the most trustworthy LLM on the market.

Tidio isn’t open source; it’s a proprietary AI customer service and help desk platform that provides live chat and AI agent features. While the core software is not open source, Tidio offers a free plan with essential features, allowing businesses to use its tools for free without any credit card data required. Paid plans are available for advanced functionalities.

Yes, Tidio provides an API. There are various pre-set commands that you can use on your website to further customize the chat and the way it works. You can read about them in Tidio for Developers.

You’ll learn more about using Tidio in the Tidio Help Center, Tidio’s YouTube channel, Tidio Academy, and our collection of resources.

Lyro is a conversational AI agent for customer support that talks to customers and answers their questions using help desk content without hallucinating answers. It can automate up to 67% of inquiries and provide customer support 24/7. The setup requires no coding. Check out the Lyro demo to see it in action.

Flows are automated messaging sequences integrated into our chat widget. They trigger based on specific visitor actions (like arriving on the site or returning) and consist of pre-programmed messages and tasks. These automated sequences help engage visitors, provide information, and guide them through defined pathways to enhance user experience and streamline communication. Setting up Flows turns the chat widget into a chatbot.

The main difference is that Flows follow pre-designed conversation paths, while Lyro uses AI to understand questions naturally and can have more dynamic conversations, including asking follow-up questions when needed to provide better assistance. In essence, it’s the difference between a rules-based chatbot and an AI chatbot.

Yes, mobile apps are available for iOS in the App Store and Android in the Play Store. Desktop apps are also available for Windows, macOS, and Linux.

There are two ways to manage multisites in Tidio. You can install one widget on multiple websites, which will allow you to receive messages from those sites in one Tidio panel, but you will lose the option to separately customize the widget for each website. You can learn more about it by reading our article about multisites. Alternatively, you can create multiple Tidio projects under one account and switch between them, enabling each project to have its unique widget and independent configuration.

Yes, Lyro can be configured to transfer chats to human operators in different scenarios, both when operators are online and offline. The system can be set to either transfer the conversation, keep it with AI, or create a ticket based on your preferences. See this article for more.

Yes, Tidio offers a few ways to collect leads:

• Pre-Chat Surveys
• Flows
• Live Chat Conversations

During chats, you can collect visitor emails and contact details, which are saved as new contacts and subscribers with their consent.

Yes, Tidio’s AI can be used to qualify incoming leads. Tidio’s AI can trigger custom forms and even guide visitors through a series of pre-set qualifying questions—all while collecting their responses for further escalation.

Yes, using our Visitors section, support agents can track website visitors in real time and proactively reach out to them to provide better customer service.

Yes, Tidio can proactively and automatically engage visitors on specific pages, such as the pricing, product, support, and more. This way, you can encourage customers or website visitors to ask questions and receive 24/7 guidance from the AI agent Lyro.

Yes, when you’re online, we can send push notifications about new visitors entering your website, new chats, and messages. You’ll need to be logged into Tidio and have the widget installed on your website to receive these notifications.

Yes, Tidio can notify your sales team when a lead is submitted or collected through Tidio’s AI. Tidio supports email notifications, web notifications, phone/app notifications, as well as API-connected notifications such as Slack or CRM notifications.

Yes, Tidio’s AI can be configured to leverage externally stored data via API. Common use cases for connecting Tidio’s AI to your existing systems via API would be to inform customers about their order, shipping, account, subscription information, etc.

Yes, Tidio’s AI is capable of retrieving data via API. Tidio’s AI can be configured to make API calls to return customer-specific information such as order information, account information, or subscription information.

Customer satisfaction lets you collect your visitors’ feedback on a 5-point scale rating. When the operator closes a conversation, the customer will be asked to rate and comment on their experience. To collect your customers’ feedback right after each closed live chat conversation, head to Settings > General > Customer satisfaction section and enable the rating by switching on the toggle. You can also learn more about collecting feedback by visiting our Help Center.

Tidio can send personalized forms during conversations using the Send a form action node. You can create custom forms with fields tailored to your needs. Note that this feature isn’t available for Instagram, WhatsApp, and Messenger channels.

When a link is shared in the chat, it appears as a regular text link that visitors can click on. The link will be visible and clickable in the message.

Yes, Tidio supports file sharing through chat. You can send images (.jpg, .png, .gif), videos (.mp4), documents (.pdf, .docx, .xlsx), and other file types up to 10 MB. The file sharing option (paperclip icon) appears after sending your first message. Note that certain file types like .exe, .zip, and .rar are not supported for security reasons.

Yes, if you have a Shopify store, our AI can answer product questions using our Product Recommendations feature. The AI uses your product information to provide accurate responses about your items. This requires the Lyro AI Agent plan and the products described in English.

You can train Lyro with your FAQ knowledge in four ways:

1. By providing your FAQ webpage URL.
2. By adding Q&As manually.
3. By importing a CSV file with Q&As.
4. By importing Zendesk articles.

The AI will then use this knowledge to answer customer questions.

Yes, you can train the Lyro AI Agent using your whole website. This helps ensure the chatbot is well-versed in the topics and information available on your site, providing more accurate and relevant responses to visitors.

A common method used to train Tidio’s AI is to extract questions from previous customer inquiries and existing ticket/conversation history. If you have historical conversation data stored in your CRM or existing ticketing/chat platform, this is perfect information for training Tidio’s Lyro AI Agent.

Yes, Lyro can respond very fast—in seconds. See for yourself by engaging with the widget in the bottom right corner or visiting our Lyro AI playground.

Tidio’s AI can speak to tens of thousands of customers or website visitors at once. Tidio’s Lyro AI does not have a set maximum number of concurrent conversations; Lyro AI can speak to as many customers as needed.

Yes, Tidio’s AI agent gets smarter over time by allowing companies to identify and enhance their AI’s knowledge through advanced reporting and AI reinforcement training. Secondly, Tidio’s Lyro AI Agent can also grow smarter over time by identifying unanswered questions that need your team’s clarification.

Yes, Lyro can occasionally provide incorrect responses, but only if the resources and data it’s been trained on contain wrong, unclear, or outdated information. If this happens, we recommend reviewing and ensuring the accuracy of the information used to train the AI to improve its responses.

To improve accuracy, you should review and verify the data you used to train the AI, ensuring all information provided is correct, clear, and up to date.

It will respond by explaining it can’t provide an answer and potentially suggest connecting to a human operator

When a visitor requests to speak with a human agent, Lyro can be configured to either transfer the chat to a live operator, continue the AI conversation, or create a ticket, with separate options for when your operators are online or offline. You can learn more about it here.

Lyro can reach up to a 67% resolution rate, meaning that the said number of interactions have been deemed successful by the customer and didn’t require follow-up within the next 15 minutes. For Premium plan subscribers, Tidio offers a guaranteed 50% Lyro AI resolution rate.

Tidio integrates with Messenger, Instagram, WhatsApp, Zapier, Zendesk, HubSpot, Salesforce, Zoho CRM, Google Analytics (GA4), Google Tag Manager, MailerLite, Brevo (previously SendInBlue), Shopify, Klaviyo, ActiveCampaign, Omnisend, Judge.me, WooCommerce, Mailchimp, Zendesk Sell, Agile CRM, Pipedrive, and more. See the full list of Tidio integrations.

Yes, with Tidio’s API connectivity, it’s possible to create and update cases or tickets directly in Salesforce. This ensures your support and sales teams can have Salesforce tickets/cases created for unresolved or unsuccessful Lyro AI conversations. Tidio’s Salesforce integration also ensures that after-hours requests for human agents can be routed into Salesforce tickets.

Yes, with Tidio’s API connectivity, it’s possible to create and update contacts directly in Salesforce. This ensures your support and sales teams can leverage Tidio’s chat widget for AI support and live chat while retaining ticketing and customer data inside of Salesforce.

Yes, with Tidio’s API connectivity, it’s possible to send/associate chat transcripts (conversation records) and customer messages directly to Salesforce. This allows your company to use Tidio’s AI as frontline support while retaining conversation records and case/chat escalation into Salesforce.

Yes, with Tidio’s API connectivity, it’s possible to create and update tickets directly in Hubspot. This ensures your support and sales teams can have Hubspot tickets created for unresolved or unsuccessful Lyro AI conversations. Tidio’s Hubspot integration also ensures that after-hours requests for human agents can be routed into Hubspot tickets if desired.

Yes, with Tidio’s API connectivity, it’s possible to create and update contacts directly in Hubspot. This ensures your support and sales teams can leverage Tidio’s chat widget for AI support and live chat while retaining ticketing and customer data inside Hubspot.

Yes, with Tidio’s API connectivity, it’s possible to send/associate chat transcripts (conversation records) and customer messages directly to Hubspot. This allows your company to use Tidio’s AI as frontline support while retaining conversation records and ticket/chat escalation in your Hubspot CRM.

Yes, with Tidio’s API connectivity, it’s possible to create and update tickets directly in Microsoft Dynamics 365. This ensures your support and sales teams can have Microsoft Dynamics 365 tickets created for unresolved or unsuccessful Lyro AI conversations. Tidio’s Microsoft Dynamics 365 integration also ensures that after-hours requests for human agents can be routed into Microsoft Dynamics 365 CRM tickets.

Yes, with Tidio’s API connectivity, it’s possible to create and update contacts directly in Microsoft Dynamics 365. This ensures your support and sales teams can leverage Tidio’s chat widget for AI support and live chat while retaining ticketing and customer data inside Microsoft Dynamics 365 CRM.

Yes, with Tidio’s API connectivity, it’s possible to send/associate chat transcripts (conversation records) and customer messages directly to Microsoft Dynamics 365. This allows your company to use Tidio’s AI as frontline support while retaining conversation records and ticket/chat escalation into Microsoft Dynamics 365.

Yes, with Tidio’s API connectivity, it’s possible to create and update tickets directly to Zendesk. This ensures your support and sales teams can have Zendesk tickets created for unresolved or unsuccessful Lyro AI conversations. Tidio’s Zendesk integration also ensures that after-hours requests for human agents can be routed into Zendesk tickets.

Yes, with Tidio’s API connectivity, it’s possible to create and update contacts directly in Zendesk. This ensures your support and sales teams can leverage Tidio’s chat widget for AI support and live chat while retaining ticketing and customer data inside Zendesk.

Yes, with Tidio’s API connectivity, it’s possible to send/associate chat transcripts (conversation records) and customer messages directly to Zendesk. This allows your company to use Tidio’s AI as frontline support while retaining conversation records and ticket/chat escalation into Zendesk.

Yes, the Slack integration is available on our Plus and Premium custom plans. To discuss pricing and set this up, you can book a call with our sales team.

You can use the chat widget on our website and contact page, reach out to the sales team, visit the Help Center, or request support via support@tidio.net. Follow our LinkedIn, X, YouTube, Facebook, and Instagram profiles to stay updated. Leave us a review on G2, Capterra, SoftwareAdvice, GetApp, Appvizer, Slashdot, SoftwareSuggest, Info-Tech, Gartner, TrustRadius, GoodFirms, Product Hunt, and SelectHub.

We provide support through the Lyro widget 24/7. We also have our Help Center, and provide support via email at support@tidio.net. Help via live chat is available to Plus and Premium plan users. Our live chat support operates Monday through Friday, while email support is available throughout the week, including weekends. Plus plan users have access to a dedicated success manager, and Premium plan users get a dedicated success manager, priority service, and premium support.