Authors
Agnieszka Sienkiewicz
Aggie wrote about customer service, eCommerce tools, and marketing to help online entrepreneurs take their business to the next level.
Beata Stefanowicz
Beata is a Content Writer at Tidio specializing in SaaS and AI-driven solutions. She translates complex digital trends into actionable insights, helping SMBs streamline their workflows, boost efficiency, and stay ahead in a competitive market.
Branislav Bozanic
Senior Content Writer and Editor at Tidio who specializes in writing long-form content like e-books, blog posts, and white papers, but also enjoys writing short-form copies for webpages and marketing campaigns.
Gosia Szaniawska-Schiavo
Gosia has years of experience in SaaS and AI-driven businesses. Her deep understanding of AI chatbots for SMBs enables her to create data-driven content that helps business owners enhance customer service, reduce support costs, and scale efficiently.
Jelisaveta Sapardic
Jelisaveta is a Content Writer at Tidio with a background in language and technology. She creates clear, research-backed content that helps SMBs improve customer interactions, streamline support, and stay ahead of industry trends.
Joanna Kośnik
Joanna is a Customer Insights Specialist at Tidio, passionate about putting customers at the center of every decision. She uses research to uncover what users truly need and helps teams turn those insights into better experiences. Joanna creates content that showcases how Tidio’s clients grow, bringing real customer stories into the spotlight.
Kazimierz Rajnerowicz
Kazimierz was one of the original authors of Tidio Blog. His primary objective was to deliver high-quality content that was actionable and fun to read. His interests revolved around AI technology and chatbot development.
Krzysztof Wroblewski
Content Writer at Tidio. One of those lucky people who turned their hobby into a job. Krzysztof loves wordplay, so beating him in Scrabble is almost impossible.
Leah Liebl
Leah supports and guides the content team at Tidio. As a chatbot enthusiast, she is committed to letting people know about the power of conversational AI in customer service.
Maria Pietruszewska
Marysia specialized in all things customer service and communication-related. In her spare time, she did a lot of online shopping.
Maryia Fokina
As a PR and Content Specialist, Maryia loves exploring hot topics in business and tech to further share them with the world.
Monika Kisielewska
Monika wrote content about discovering innovative solutions in business, digital marketing, and ecommerce. She used the insights in her writing to help small and medium brands take their businesses to new heights.
Oleksii Kovalenko
Oleksii wrote content about customer support, email marketing, blogging, user interface designs, and brand building.
Polina Fomenkova
Polina is an AI Content Strategist at Tidio with over a decade of experience in tech, SaaS, and product-led growth. She creates research-driven, practical content that helps businesses improve customer communication, scale support with AI, and turn content into a real acquisition channel.