Polina Fomenkova
AI Content Strategist
Polina is an AI Content Strategist at Tidio with over a decade of experience in tech, SaaS, and product-led growth. She creates research-driven, practical content that helps businesses improve customer communication, scale support with AI, and turn content into a real acquisition channel.
About me
Polina is part of the content team at Tidio, where she writes in-depth articles on AI-powered customer support, chatbots, and growth strategies for modern businesses. With a background in journalism, PR, and strategic content, she focuses on creating content that doesn’t just explain concepts but shows how to apply them in real workflows.
Professionally, she is interested in AI agents, customer communication, SaaS growth, and how automation is reshaping support and sales.
Outside of work, Polina is building an AI startup focused on energy-based planning and conducts academic research on funding and support for women-led startups.
My articles
Chatbot Intents: Classification and How It Works
Discover the most commonly used chatbot intents across various industries and learn about their benefits. Follow the most practical steps for successful bot intent training.
Types of Chatbots: 7 Main Categories Explained (2026)
Discover various chatbot types available and compare their characteristics. Learn more about useful bot abilities that can help automate your business.
10 Best Chatbot APIs for Websites [+ Free AI Integrations & Docs]
Discover the most intelligent chatbot APIs on the market and compare their main features and pricing. Learn what a conversational AI API for websites is and how it works.
How to Train an AI Chatbot on Your Own Data (2026 Guide)
Want to start chatbot training, but you don’t know where to start? Learn how to train chatbots in a few easy-to-follow steps.
10 Best Customer Service Chatbots: Tested & Ranked for 2026
Explore the best customer service chatbots and get inspired by practical examples. Discover the benefits of using a chatbot for customer support and tips to implement it.
Chatbot Templates: Free Conversation Flows, Scripts & UI
Discover the chatbot templates your business needs to grow efficiently. Learn how to use bot templates and why you should give them a go.
50+ Live Chat Scripts: Ready-to-Use Examples for Customer Service Teams
Copy-paste our ready-to-use live chat scripts designed for typical customer service situations. It’s a low-effort way to speed up your work and improve customer experience.
Instagram Chatbots in 2026: How AI DM Automation Works (+ How to Build One)
The ultimate guide to Instagram chatbots. Find out what they are, how they work, and how to use them effectively.
Apology Email to Customer Samples for Poor Service
Learn how to draft professional apology letters to customers and use the templates for the most common situations in customer service. Just copy-paste the text and fill it in with your company details.
15 Best AI Chatbots for 2026 [ChatGPT, Claude & Alternatives]
Get familiar with the best AI chatbots and ChatGPT alternatives available on the market. Learn what to look for in an artificial intelligence chatbot and how to pick the right one for your needs.
11 Best AI Chatbot Examples from Real Brands (2026)
Not sure how to use chatbots for your business? Get inspired by chatbot examples that successful companies use.
