Polina Fomenkova
AI Content Strategist
Polina is an AI Content Strategist at Tidio with over a decade of experience in tech, SaaS, and product-led growth. She creates research-driven, practical content that helps businesses improve customer communication, scale support with AI, and turn content into a real acquisition channel.
About me
Polina is part of the content team at Tidio, where she writes in-depth articles on AI-powered customer support, chatbots, and growth strategies for modern businesses. With a background in journalism, PR, and strategic content, she focuses on creating content that doesn’t just explain concepts but shows how to apply them in real workflows.
Professionally, she is interested in AI agents, customer communication, SaaS growth, and how automation is reshaping support and sales.
Outside of work, Polina is building an AI startup focused on energy-based planning and conducts academic research on funding and support for women-led startups.
My articles
Apology Email to Customer Samples for Poor Service
Learn how to draft professional apology letters to customers and use the templates for the most common situations in customer service. Just copy-paste the text and fill it in with your company details.
