Polina Fomenkova
AI Content Strategist
Polina is an AI Content Strategist at Tidio with over a decade of experience in tech, SaaS, and product-led growth. She creates research-driven, practical content that helps businesses improve customer communication, scale support with AI, and turn content into a real acquisition channel.
About me
Polina is part of the content team at Tidio, where she writes in-depth articles on AI-powered customer support, chatbots, and growth strategies for modern businesses. With a background in journalism, PR, and strategic content, she focuses on creating content that doesn’t just explain concepts but shows how to apply them in real workflows.
Professionally, she is interested in AI agents, customer communication, SaaS growth, and how automation is reshaping support and sales.
Outside of work, Polina is building an AI startup focused on energy-based planning and conducts academic research on funding and support for women-led startups.
My articles
Tidio’s Lyro ranks No. 1 among AI CX agents in G2’s 2026 evaluations
Knowledge Base Software: 9 Top Tools Compared (2026)
Learn how knowledge base solutions help teams manage information and support customers more efficiently. Explore the best knowledge base platforms to build a reliable, easy-to-access source of answers.
11 best agentic customer service software for small teams in 2026
Check out the best agentic customer service software on the market and see how leading platforms automate conversations and complete customer requests. Compare the features of each tool using our list.
HappyFox Review (2026): Pros, Cons, Pricing, and Who It’s for
In this HappyFox review, we break down its features, pricing, pros, and cons. We also made sure to compare it to tools like Tidio.
ManyChat Review (2026): Pros, Cons, Pricing, and Who It’s for
Not sure whether ManyChat is the right platform for you? Check out the main features, pricing, as well as pros and cons in this comprehensive ManyChat review.
Drift Review (2026): Pros, Cons, Pricing, and Who It’s for
In this Drift review, we explore how the platform supports teams with chatbots, live chat, and other features. Find out where it shines and how it compares to tools like Tidio.
Help Scout Review (2026): Pros, Cons, Pricing, and Who It’s for
In this Help Scout review, we look at how the platform supports email-first teams with shared inboxes and AI tools like AI Answers. See how it stacks up against alternatives like Tidio.
Cloud-based help desk software: 8 best tools compared for 2026
Looking for a cloud-based help desk that actually fits your team’s needs? This in-depth guide breaks down the must-have features, key decision factors, and why tools like Tidio are changing the game for support teams.
10 Best AI Agents for Customer Service in 2026
Which AI agent to use for your customer service? Compare the top tools and pick the right one for your business.
10 best help desk software for small business in 2026
Looking for help desk software for your small business? Explore top tools with AI, live chat, automation, and ticketing—designed to boost efficiency and customer satisfaction.
9 Best Customer Service Solutions for Small Businesses and Online Stores in 2026
Looking for a customer service solution? Compare the top tools available on the market today.
What Is Ticket Tagging and How to Do It Right
Discover the essentials of ticket tagging and learn the best practices to do it right. Find out the key benefits of ticket tags and learn how to do it using the Tidio platform.
10 best AI chatbot development services in 2026 (rates, ratings, pros and cons)
Check out the top chatbot development services that revolutionize customer interaction and operational efficiency. Dive into the features and main benefits to choose the ideal solution for your business.
10 Best Conversational AI Platforms in 2026
Check out the top conversational AI services that are revolutionizing how businesses interact with their clients. Learn how conversational AI works and why it's valuable for your organization.
10 Best WordPress Ticket System Plugins for 2026 (Free and Paid)
Check out the top WordPress helpdesk plugins with their pros, cons, and pricing compared. Learn what to look for and how to install the right WordPress helpdesk on your website.
15 Companies Using AI for Customer Service: Real Examples for 2026
Explore how 12 companies are rocking customer service using AI. Dive into their stories and see how AI is changing the game for customer satisfaction.
Ticket Triage: What It Is and How to Triage Support Tickets
Discover the practical tips for a successful ticket triage. Learn the benefits of ticket triaging and how to make the most out of it using Tidio.
Ticket Escalation: What It Is, How It Works, and Best Practices
Discover how to improve your ticket escalation process with tips and best practices. Step up your game in customer escalation management and boost your client satisfaction.
AI help desk software: 10 top tools compared (2026)
Learn all you need to know about the best AI help desk. Discover detailed reviews of the software and choose the best one for your business.
10 best enterprise help desk software for 2026 (compared)
Check out some of the best enterprise software suited for large corporations. Learn about the benefits and drawbacks of using help desk tools for your organization.
35+ Help Desk Templates: Ticket Replies, Scripts and Forms to Copy
Discover the best help desk templates and streamline your support processes. Explore help desk template benefits and learn how to add them using Tidio.
10 Best Shared Inbox Software for Support Teams
Check out our list of the best team inbox software for agents to collaborate on support requests. Boost productivity and transparency in your team using shared inbox solutions.
10 Best Kayako Alternatives & Competitors in 2026 (by Use Case)
Discover the top Kayako alternatives and competitors on the market and compare their main features and pricing. Learn more about the drawbacks of the tool and why you may need to go for a Kayako alternative.
12 Help Desk Best Practices for Email, Chat and IT Support
Discover help desk best practices and tips you can use for your needs. Learn the key benefits of using a help desk system for your customer service.
E-commerce help desk software: 10 best tools compared for 2026
Learn all about ecommerce help desk including benefits and main practices. Check out the best ecommerce help desk software available on the market.
Automated Ticketing System: 10 Options Compared
Discover the best automated ticketing system software on the web and explore its benefits and main features. Learn key tips to implement this system in your support processes
Help Desk Management: How to Run a Support Desk That Scales
Discover the best help desk management practices and learn the benefits they can bring to your business. Compare the features and pricing of the top help desk management software on the web.
SaaS help desk software: 9 best tools compared for 2026
Compare the top SaaS help desk solutions available on the market. Discover the benefits, main features to look out for, and best practices to follow.
Help Desk vs. Service Desk: Key Differences and Which One You Need
Discover the most important difference between service desk vs. help desk. Explore their benefits and main features, and choose the best option for your business.
Help desk software: 10 best tools compared for 2026
Learn all about help desk software with its benefits, main features, and top tools to use. Discover how to implement the system into your website.
Open Source Helpdesk Software: 7 Best Self-Hosted Tools (2026)
Looking for the best open source helpdesk? In this guide, we’ll explore the top open source help desk tools available today.
Chatbot Intents: Classification and How It Works
Discover the most commonly used chatbot intents across various industries and learn about their benefits. Follow the most practical steps for successful bot intent training.
Shopping bots in 2026: AI shopping agents, agentic checkout and what they mean for your store
Curious about what shopping bots are and how to use them for your online store? Check out real-life examples of shopping bots, the benefits they bring to a business, and the best tools to use.
Types of Chatbots: 7 Main Categories Explained (2026)
Discover various chatbot types available and compare their characteristics. Learn more about useful bot abilities that can help automate your business.
8 Best Sales Chatbots in 2026 (and What Each One Sells Best)
Check out the best sales chatbots you can use on your business website and other platforms. Learn how to make the most out of your chatbots for sales.
10 Best Chatbot APIs for Websites [+ Free AI Integrations & Docs]
Discover the most intelligent chatbot APIs on the market and compare their main features and pricing. Learn what a conversational AI API for websites is and how it works.
Omnichannel Customer Service: Definition, Benefits & Setup Guide
Discover all you need to know about omnichannel customer service with examples and benefits. Learn how to build omnichannel support to use at your company.
How to Train an AI Chatbot on Your Own Data (2026 Guide)
Want to start chatbot training, but you don’t know where to start? Learn how to train chatbots in a few easy-to-follow steps.
NLP Chatbot: Natural Language Processing and AI
Dive into a complete guide to NLP chatbots to learn what they are, how they work, and how to make your own. Discover why you should use natural language processing for chatbots.
10 Best ManyChat Alternatives and Competitors in 2026 (by Use Case)
Looking for some ManyChat alternatives that will suit your business needs? Discover some of the best ManyChat competitors with pros, cons, pricing, and ratings compared.
Chatbot vs. Conversational AI, Compared Simply
Have you ever wondered if chatbots and conversational AI interfaces are the same? Read our guide to understand the similarities and differences between both technologies and how they can be used by companies.
10 best e-commerce live chat software for your online store in 2026
Check out the best ecommerce live chat software with pros, cons, and pricing. Learn what live chat for ecommerce is and how to choose the best one for your business.
Customer Service Software: 10 Best Platforms for 2026
Customer service is essential to business success. Explore the best customer service platforms and tools that you can use for free.
10 Best Help Scout Alternatives & Competitors in 2026
Help Scout doesn’t meet the needs for your help desk? Check out some of the top Help Scout alternatives out there and choose the best one for your business.
Chatbot Names: 500+ Ideas by Industry, Style, and Use Case
Pick the best name for your chatbots. Browse through different types of bot names and check out some chatbot name generators.
10 Best Drift Alternatives and Competitors in 2026 (by Use Case)
Find out what the best alternatives for Drift are. Compare your options and discover their best features and pricing.
10 Best Zendesk Alternatives & Competitors in 2026 (by Use Case)
Learn about the best competitors to Zendesk. Compare various help desk options according to features, customer support, integrations, and deployment.
Customer Service Chatbots in 2026: How They Work and the 10 Best Tools
Explore the best customer service chatbots and get inspired by practical examples. Discover the benefits of using a chatbot for customer support and tips to implement it.
Chatbot Templates: Free Conversation Flows, Scripts & UI
Discover the chatbot templates your business needs to grow efficiently. Learn how to use bot templates and why you should give them a go.
50+ Live Chat Scripts: Ready-to-Use Examples for Customer Service Teams
Copy-paste our ready-to-use live chat scripts designed for typical customer service situations. It’s a low-effort way to speed up your work and improve customer experience.
Instagram Chatbots in 2026: How AI DM Automation Works (+ How to Build One)
The ultimate guide to Instagram chatbots. Find out what they are, how they work, and how to use them effectively.
Ticket system: 10 best tools compared (2026)
See the ultimate list of help desk ticketing systems and learn how to choose the best one for your business.
10 best AI chatbot builders in 2026 (features, pricing, pros and cons)
Discover the top 10 chatbot builders on the web. Learn what features to look out for to choose the best bot builder for your business.
30 sample apology letters to customers and clients (copy and paste)
Learn how to draft professional apology letters to customers and use the templates for the most common situations in customer service. Just copy-paste the text and fill it in with your company details.
10 best free live chat software for your website in 2026 (free plans compared)
Compare the top free live chat software and choose the best one for your business. Discover the benefits and main features of a free support chat.
75+ thank you for your order messages and templates (copy and paste)
Writing great thank you notes can make customers fall head over heels in love with your brand. Learn how to get loyal customers from their very first purchase.
10 Best Chat Widgets for Your Website in 2026 (Free and AI Options)
Time for you to jump on that train and discover all the best chat widgets out there. Some include AI assistance, others video calls, but they all have awesomeness in common.
Messenger chatbot for business: how AI agents work on Facebook Messenger in 2026
Learn what a Facebook chatbot is and how to easily set it up. Discover examples of successful Messenger bots and the best platforms to use for your social media chatbot.
Best AI Chatbots and AI Chat Tools Compared
Get familiar with the best AI chatbots and ChatGPT alternatives available on the market. Learn what to look for in an artificial intelligence chatbot and how to pick the right one for your needs.
10 best live chat apps for websites in 2026 (pricing, pros, and cons)
Web chat has become a must-have tool for communication between brands and customers. Here’s a list of web chat software with their pros and cons to suit the needs of your company.
Chatbot pricing in 2026: what 10 platforms cost by team size
Here’s a complete guide to chatbot pricing. Explore how top tools structure their plans, how costs scale for different team sizes, and which pricing models make the most sense for your business.
How to add live chat to your website for free in 5 steps
Learn how to add live chat to your website in eight easy steps. Follow the instructions and discover some of the benefits of adding live chat to your site.
8 Best WordPress Chatbot Plugins in 2026 (Free & Paid)
Learn all you need to know about WordPress chatbots, their benefits, and main features. Check out the best chatbot plugins for WordPress websites.
10 Best Live Chat Plugins for WordPress in 2026 (Free and AI Options)
The only comparison you'll need to choose the best WordPress live chat plugin. Top website live chat apps tested and compared for your convenience.
How to create an AI chatbot for your website in 6 steps
Learn how to build a chatbot and bring your customer service to a new level.
120 Canned Response Examples & Templates for Live Chat and Email
With canned responses, you can send immediate replies to your customers without typing them. See the best canned responses examples and learn how to use them in your email and live chat.
Add Facebook Messenger to Website: The 2026 Way
The ultimate guide to Facebook Messenger and live chat integration. Find out how to connect Tidio with social media and increase your sales.
Customer Relationship: What Customer Relations Means
Taking care of current clients is more cost-effective than finding new ones. That’s why companies should strive for customer loyalty and aim at building long-lasting relationships with them.
12 live chat best practices for customer service (with etiquette examples)
The ultimate guide to live chatting etiquette for customer support teams. Learn how to use live chat as your primary support channel.
Restaurant Chatbot: How to Build One
Check out how your restaurant business can use chatbots to increase sales and manage orders more effectively. Discover some of the best examples from well-known brands and learn how to build a chatbot for restaurants.
100 welcome message examples for customers (chat, email, SMS)
A welcome message for customers or employees can win them over or make them yawn. And it’s entirely up to you which it’s going to be.
11 Best AI Chatbot Examples from Real Brands (2026)
Not sure how to use chatbots for your business? Get inspired by chatbot examples that successful companies use.
What Is Live Chat? Meaning & How It Works
Learn what live chat is and find out more about its benefits. Discover how it works and how to add one to your website.
