About me
Jelisaveta is a part of the content team and writes articles for the Tidio blog. As a language bachelor, Jelisaveta strives to create quality pieces that are as compelling and informative to her readers as possible. She makes sure her posts are enriched with expert advice, and practical examples businesses can use to boost their growth. Professionally, she is interested in the topics of eCommerce, marketing, and chatbots.
Before joining Tidio, Jelisaveta worked for the WordPress theme author company, where she wrote content related to digital marketing, eCommerce, and web design.
In her spare time, Jelisaveta loves traveling, taking photos, listening to her favorite k-pop tunes, and singing karaoke with her buddies.
My articles
22 Best AI Marketing Tools You Should Use in 2026 [Comparison]
Check out the top AI tools for marketing that help teams plan, create, and optimize campaigns more effectively.
Best Conversational AI Companies: 13 Platforms to Explore in 2026
Check out the best conversational AI companies and see how their platforms automate customer conversations and business workflows. Learn which conversational AI tools are worth considering for support, automation, and enterprise use.
How to Scale Customer Support: 13 Practical Strategies
Learn how to scale customer support with practical strategies that help teams handle more conversations efficiently.
Chatbot ROI: How to Calculate It & What to Track for Most Profit
Learn how to calculate chatbot ROI and measure the real financial impact of AI on your support team. Use Tidio’s AI chatbot ROI calculator to estimate your savings.
Generative AI Agents: How They Work and When to Use Them
Explore the inner workings of generative AI agents. See practical examples, types, and benefits to make them a powerful part of your customer service.
LiveAgent vs. Zendesk: Discover the Best Platform for Your Team
Dive into the LiveAgent vs Zendesk comparison to understand which tool fits your support strategy. Then see how Tidio with Lyro AI compares against both.
15 Best AI Tools for Social Media in 2026 [Reviews & Benefits]
Reviews the top AI tools for social media. Discover a benefits overview and practical tips to help you pick the best tool for your needs.
7 Best AI Shopping Assistants for Ecommerce in 2026
Discover AI shopping assistants that help ecommerce brands automate conversations and improve product discovery. Explore which AI assistants for ecommerce support faster buying decisions.
11 Best Call Center Tools for Agents in 2026 [Comparison]
Explore the top call center software used by modern support teams. See how each tool compares in features and pricing.
Re:amaze Review: Pricing, Features, Pros & Cons 2026
Read this Re:amaze review to learn how the platform handles live chat, automation, and ecommerce integrations. Find out whether it’s worth the cost compared to popular customer service solutions.
Gorgias vs. Freshdesk: Which Tool Is Right for Your Business?
Gorgias and Freshdesk both help teams manage support, but they serve different needs. This comparison breaks down pricing, key features, and how Tidio bridges the gap with unified ticketing and AI automation.
Front Review: Pricing, Features, Pros & Cons 2026
Discover Front’s pricing, features, pros, and cons in this detailed review. Learn how Front’s collaborative inbox works and see whether it’s the right fit for your team’s needs.
LiveAgent Review: Features, Pricing, Pros & Cons 2026
Explore our LiveAgent review to see how it handles tickets, chat, voice, and social in one platform. Learn where it shines and where it falls short, as well as how Tidio compares.
Kayako Review: Features, Pricing, Pros & Cons 2026
Looking for a clear Kayako review? Explore its features, pros and cons, pricing, and see how it compares with Tidio’s AI-driven approach.
AI Customer Service Checklist: Are You Set for Automation?
This AI customer service checklist shows you the clear signs it’s time to move from manual support to automation. Learn how tools like Tidio’s Lyro AI Agent cut response times and scale your team’s impact.
Smart Support Checklist: AI Help Desk vs. Traditional Tools
This checklist breaks down AI vs. traditional help desk tools, showing where platforms like Tidio with Lyro AI Agent and Copilot give teams faster resolution, automation, and scalability.
Best Customer Satisfaction Survey Software in 2026 [Features]
Explore top-rated customer satisfaction tools that help you collect customer feedback. Learn which platforms deliver real-time insights and integrate easily with your support stack.
Lyro Review: Pros, Cons, Features, and Pricing (2026)
This Lyro review breaks down what the AI agent can do, how it works inside Tidio, and where it adds the most value. It includes performance insights and case studies from real users.
Agentic Customer Service: How to Adopt Full-Journey AI Support in 2026
Agentic customer service puts AI in the driver’s seat, resolving conversations with context, memory, and clear outcomes. This guide breaks down how to launch AI-powered support using Tidio.
LiveChat Review: Comprehensive Guide for 2026
If you’re looking for a clear take on LiveChat, look no further than this guide. In this LiveChat review, we break down everything you need to know about the tool.
AI Agent Assist: How It Helps Support Teams Respond Smarter
AI agent assist tools are designed to help support agents reply faster and more accurately during live customer conversations. This article explores how Tidio Copilot works, how to set it up, and how it fits into your existing workflow.
Shopify AI Agent: How to Build It to Automate Customer Support
Running a Shopify store means constant questions about orders, shipping, and products. Learn how a Shopify AI agent like Lyro helps automate support and drive more sales.
AI in Customer Communication: Benefits, Use Cases & Tips
AI is helping businesses speed up replies to customers and taking pressure off support teams. This guide covers key benefits, real-world examples, and practical tips for using AI in customer communication.
9 Best Digital Customer Service Tools to Consider in 2026
Digital customer service tools let teams manage support across multiple channels in one place. Read on and check out the top tools to consider for your needs.
Drift vs. Intercom: Which One to Choose for Your Business?
Trying to choose between Drift vs. Intercom? This guide breaks down the key differences to help you pick the right tool for your team.
Best AI Copilot for Customer Support Agents & Teams 2026
AI copilots support agents with real-time suggestions and helpful context during live conversations. Learn how an AI copilot for customer service works and where Lyro Copilot fits in.
Your KAYA Automates 75% of Customer Inquiries After Switching from Gorgias
Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate.
7 Customer Service Trends You Should Know About (2026)
Learn how customer expectations are evolving and what trends are shaping the future of the customer service industry. Explore practical strategies that can help your business stay agile and ready for what's next.
AI for Sales: 5 Top Use Cases & Real-Life Examples
Find out the benefits of AI sales agents and how you can use them. Explore the industries that use AI for sales and follow key steps to get started.
A Guide to AI Chatbot Integration [Use Cases & Benefits]
Explore the use cases of AI chatbot integration. Find out its benefits, key steps, and best practices when integrating AI chatbots into your existing tech stack.
How AI Agents Improve Fintech Support [Use Cases & Challenges]
Explore the use cases of AI for financial services and how they work. Browse through the main challenges of AI in the fintech industry and how to overcome them.
8 Powerful Use Cases of Insurance Chatbots
Explore the benefits of using insurance chatbots and their key use cases. Browse through real-world examples of companies that successfully implemented an insurance chatbot.
The Ultimate Guide to Crafting a Chatbot Persona
Find out key steps to successfully create a personality of your AI chatbot using Lyro. Learn the benefits of chatbot personalization and explore real-world examples.
8 Steps for a Winning Chatbot Implementation Strategy
Learn key chatbot implementation steps for a successful strategy that delivers real results. See practical tips and find out how Lyro AI helps businesses streamline customer support.
Pre-Sales Support: Benefits, Strategies, and Best Practices
Check out our guide on pre-sales support and how it can benefit your business. Learn what pre-sales strategies you can implement for your website.
Boost Profitability With AI for Custom Printing Services
See how AI is changing custom printing services with smarter automation and improved customer experiences. Explore real-life examples of DTF businesses using AI to thrive.
Positive Scripting in Customer Service: Key Success Tips
Discover how to use positive scripting to create empathetic statements for your customers. Find out positive scripting examples for customer service and how your business can benefit from them in the long term.
7 Key Features to Look for in a Multilingual Live Chat Solution
Discover key components of multilingual live chat and its benefits. Explore the most important features a multilingual live chat solution should have to enhance customer satisfaction and reduce waiting times.
5 Tips to Measure and Optimize Case Deflection
Learn practical tips to measure and optimize case deflection to improve your customer support strategy. Discover how tracking and increasing your case deflection rate can help reduce support tickets and enhance user satisfaction.
Ecommerce Sales Funnel Optimization Guide [+Examples]
Learn how to set up a sales funnel tailored for your ecommerce business. Explore strategies to guide customers seamlessly through each stage of your ecommerce conversion funnel.
8 Efficient Ways to Use Live Chat for Lead Generation [Guide]
Explore 8 effective ways that will help you use live chat for lead generation. Understand key tactics to transform website visitors into leads through personalized, real-time interactions.
Preparing for Black Friday: Ultimate Customer Service Checklist
Discover the essential Black Friday online shopping tips you can use this holiday season. Check out the best BFCM ecommerce strategies that will help solve the challenges of your customer service reps.
Top 10 PrestaShop Live Chat Modules for Better Engagement
Discover the best PrestaShop live chat support tools for your website. Learn about the relevant components of a live chat module, compare the pros and cons, and select an option that matches your ecommerce needs.
11 Best Returns Management Software for Ecommerce (2026)
Find out the best returns management software in the market. Learn and how you can manage product returns for your company.
10 Best Shopping Cart Abandonment Software in 2026
Find out the best cart abandonment recovery tools to help your online brand engage, convert, and retain your customers. Use these shopping cart abandonment solutions to enhance the overall marketing strategy for your ecommerce store.
A Full Guide to Chatbot Development [Best Practices & Tools]
Discover the key tips for custom chatbot development and compare the top services in this category. Explore the industries that will benefit most from chatbot implementation.
Top 15 Customer Engagement Software for Businesses in 2026
Check out our list of the best customer engagement solutions in the market. Learn about the key features, pros and cons of user engagement tools, and what value they bring to your company.
Ecommerce Launch Checklist: 15 Steps to Start an Online Store
Discover the essential ecommerce site checklist you can use when opening your online store. Learn key tips and strategies you need for a successful ecommerce launch.
10 Best Complaint Management Software Systems in 2026
Learn about the best complaint management systems for your customer grievances. Compare the reviews and choose a system that is easy to use, affordable, and that you can optimize for better performance.
8 Best Customer Experience Software for 2026 [Reviews]
Compare the reviews about customer experience solutions to find the best options for your organization. Find out the relevant features you need included in your plan for optimum business performance.
The 2026 Guide to AI-Powered Enterprise Chatbots
Get the latest details on enterprise chatbots, including their benefits, features, and use cases. Learn how to create a successful enterprise chatbot strategy.
Lead Generation Chatbots: Tools, Use Cases & Tips (2026)
Discover the most practical lead generation chatbot use cases and explore tips on how to make the most out of these virtual helpers. Check out the best chatbots for lead generation available and learn how to set up one yourself.
What Are Conversational Interfaces? [The Ultimate Guide]
Discover different conversational user interfaces and their benefits. Learn the best use cases and the key strategies to make the most out of AI conversational interfaces.
How to Build a Multilingual Chatbot in 2026? [+Benefits]
Discover the inner workings of multilingual chatbots and learn how to set up your own. Find out the key benefits multi-language chatbots can bring to your business.
Top 10 Best AI Sales Funnel Software for 2026 [Reviews]
Learn about the best AI sales funnel software tools in the market today. Discover how to choose the best funnel software for your sales process and how it can benefit your business in the long run.
10 Best AI Sales Assistant Software [2026 Reviews]
Find out the best AI sales tool your team can use to engage your target audience. Compare their pros, cons, and pricing options, and choose a software that optimizes your sales processes.
Chatbot vs. AI Virtual Assistant: What Are the Differences? 2026
Discover the core differences between AI virtual assistants vs. chatbots. Compare the capabilities of chatbots and AI assistants and learn which one works better for your requirements.
Intelligent Virtual Assistants (IVAs): Definition, Use Cases, Tips
Discover what virtual intelligent assistants are and how they work. Explore virtual assistant AI examples and benefits, and learn tips to implement them for your business needs.
ChatGPT for Customer Service: Best OpenAI Use Cases
Learn how to use ChatGPT for customer service. Find out its limitations and how to overcome them.
14 Best Artificial Intelligence (AI) Plugins for WordPress in 2026
Improve your site’s functionality with our list of 10 best AI WordPress plugins. Discover how AI plugins for WordPress can enhance accessibility to your website.
CRM vs. Ticketing System: What’s the Difference? [+Benefits]
Find out about the similarities and differences between CRM and ticketing software. Learn more about the benefits of integrating a ticketing system into your CRM, and vice versa.
9 Essential Help Desk Ticketing System Features
Check out the most important ticketing system features. Find out how to make the most of these help desk features using Tidio.
Say Hello to Tidio Chat Flows: Intelligent Conversion Tools
Discover the chat flow potential when it comes to boosting your support processes. Learn more about the reasons why Tidio’s transitioning from chatbots to chat flows.
Bella Santé Achieves 75% Support Automation Using Tidio’s Lyro AI Agent
Learn how Bella Sante grew sales and lead generation by implementing Lyro. Discover how this med spa automated customer service with AI chatbots from Tidio.
Ecommerce Conversion Rate Benchmarks & Tips (2026)
Discover key ecommerce conversion rate statistics and trends. Explore useful tips to boost the conversion rate of your online store.
40+ Essential Shopping Cart Abandonment Statistics (2026)
Get informed about the latest shopping cart abandonment statistics and trends. Browse through various stats and find effective ways to enhance the shopping experience of your customers.
What Is Chatbot Automation? [Benefits & Main Features]
Find out what chatbot automation is and how your business can benefit from it. Discover what features to look for while choosing chatbot automation software to make the most out of this solution.
22 Top Ecommerce Integrations: Choosing the Best Platform for Your Online Store
Discover some of the best ecommerce integrations with the leading platforms for each category. Learn how these types of integrations can be useful for your online business.
Complete Guide To Creating A Winning Customer Service Strategy
Get familiar with practical tips to improve your customer service strategy. Learn why having a quality customer support strategy is important for your business.
10 Best Live Chat Triggers to Boost Visitor Engagement
Check out some of the best use cases of live chat triggers to help engage your site visitors. Learn all about the benefits of chat triggers and find out more about practical message examples.
What Is Proactive Live Chat: Examples, Tips & Tools
Discover what proactive live chat is and how it can be beneficial for your business. Get familiar with some of the best use cases, tips, and proactive chat tools.
15 Christmas Marketing Ideas to Boost Your Sales (2026)
Read about practical tips that will help you make the most out of your holiday sales. Learn how a good Christmas marketing strategy can benefit your business.
10 Best Chatbot Software to Use in 2026
Compare the best chatbot software pros, cons, and pricing to choose the right one for your business. Learn the bot software types, benefits, and find out what features to look for.
23 Essential Live Chat Statistics You Should Know in 2026
Discover some eye-opening live chat stats, including customer service channel preferences, ecommerce trends, and data on live chat effectiveness.
Top 10+ Mobile Commerce Statistics for 2026 [Report]
Have a look at the most significant mobile shopping statistics you need to know.
Top 12 LiveChat Alternatives for Support Teams in 2026
Check out the best LiveChat competitors for your company. Choose a live chat software with an affordable plan that allows for more personalized customer interactions.
16 Black Friday Marketing Strategies You Should Try in 2026
Learn about the best Black Friday campaigns for small businesses and online shopping stores. Make the most out of this season using tried-and-tested Black Friday sale ideas.
Top 200+ Customer Service Statistics & Trends (2026)
Customer service is becoming a hot subject. Find out everything you need to know on customer experience statistics to increase your client satisfaction and grow your business.
15 Effective Strategies to Boost Ecommerce Customer Retention
Check out the list of effective strategies that can help your ecommerce brand boost its online customer retention. Learn how good customer service can play a significant role in increasing your customer retention rate.
10 Top Ecommerce Website Designs & How to Build Yours
Discover the steps you should take when building your own ecommerce site and learn about the most important design elements. Explore top examples of ecommerce sites and check out the most popular platforms on the market.
19 Best Email Marketing Services [Comparison for 2026]
Discover the top email marketing services on the web. Learn more about their benefits and get informed about the main features and pricing.
7 Easy Ways to Use Chatbots for Business [Examples]
Here’s everything you need to know about chatbots in business. Find out how chatbots for business work and the most effective strategies for using them.
6 Pop-Up Advertising Strategies That Work [+Examples]
Discover the best pop-up advertising tips and strategies you can use to get visitors to convert. Get inspired with practical real-life website examples of pop-up ads.
Customer Segmentation: The Ultimate Guide for Success
Learn all about different customer segments and the benefits of using them. Discover the best customer segmentation strategies that will help you enhance the experience of your clients and drive more revenue.
19 Ways to Effectively Increase Your Conversion Rate
Learn all you need to know about increasing your online store’s conversion rate. Check out effective strategies that will help you boost conversions and generate more revenue.
10 Vital Customer Service Chat Handling Skills for Agents
Find out which skills can help you deliver better customer service as a live chat operator.
Top Ecommerce Chatbots for Your Business [Tools & Examples]
Find out why launching a chatbot can be beneficial for your online store and discover the best platforms that offer ecommerce bots. Check out the best ecommerce bot examples on the market.
What Is a Chatbot? How It Works and Why You Need It
Discover all you need to know about chatbots and how they work. Explore the most common use cases and find out the benefits that come with using bots in your business.
