See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Amplitude integration
Start the conversation the behavior asks for, and send chat events back to your product data.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Amplitude
Reach out where people drop off
An Amplitude cohort of users who abandoned a step can trigger a Tidio message, which is help arriving before the support ticket does.
Answer knowing what they tried
The user's recent Amplitude events reach the Tidio conversation, so an agent stops asking people to describe what they clicked.
Count conversations as events
Chats from Tidio become Amplitude events, so you can see whether the users who talk to you convert and stay better.
Overview
Amplitude knows what people did in your product: which features they tried, where they stalled, who is about to churn. Connect it to Tidio and that knowledge can act: a user stuck on the same step twice can get a message, an agent can see the path someone took before they wrote in, and the conversations you have become events in your product analytics.
Key features
- Message the users who stalled when Amplitude shows them stuck on the same step
- Reply with the user's path so an agent knows what happened before the question
- Send chat events to Amplitude so support is visible in your product funnels
- Target by real behavior using cohorts instead of guesses about who needs help
Amplitude
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Amplitude in minutes
1
Connect Tidio and Amplitude
Send Tidio events into Amplitude through Zapier or the Tidio API; your tracking plan stays yours.
2
Choose the signals to act on
Pick the cohorts and events worth a message, and which chat events go back to Amplitude.
3
Let behavior start the chat
Users get a message when they need it, and support shows up in your analytics.
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Frequently asked questions
Common questions about the Amplitude integration
Can Amplitude behavior trigger a Tidio message?
Yes. A cohort or an event, like a user abandoning onboarding twice, can start a conversation. You decide which behavior deserves one.
Does support activity reach Amplitude?
It can. Conversation events from Tidio can be sent as Amplitude events, which puts support in the same funnels as everything else you measure.
Is the Amplitude integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Amplitude integration.