See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and Datadog integration
Tell customers about an outage before they ask, using what Datadog already knows.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and Datadog
Get ahead of the queue
A Datadog alert can post a notice in the chat before customers start writing, which is the difference between one incident and two hundred conversations.
Tell agents what is broken
The Datadog monitor name, the affected service and the start time reach the inbox, so nobody answers from a rumor in a group chat.
Close the incident everywhere
When Datadog recovers, the notice is removed and the customers who wrote in can be told, which usually never happens on its own.
Feed support volume back
A sudden rise in conversations can be sent to Datadog as an event, so engineering sees the customer signal next to the technical one.
Overview
Datadog sees a problem long before the first customer message arrives. Connected to Tidio through Zapier or the Tidio API, a triggered monitor can put a notice in the chat, brief the agents on what is failing and stop everyone answering the same question separately. When Datadog clears the alert, the notice comes down, so support is not still apologizing for something that was fixed an hour ago.
Key features
- Warn people during an incident as soon as a Datadog monitor fires rather than after
- Brief agents automatically with what Datadog says is affected and since when
- Clear the message when it is over so the chat is not apologizing for a fixed problem
- Show the volume by sending conversation spikes to Datadog as an event
Datadog
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect Datadog in minutes
1
Connect Tidio and Datadog
Link them with Zapier or the Tidio API and choose which Datadog monitors are allowed to change what the chat says.
2
Decide what each alert does
Map monitors to an agent briefing, a customer notice or both, and set what happens on recovery.
3
Communicate during the incident
The chat reflects what Datadog knows, and the update is removed as soon as the alert clears.
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Frequently asked questions
Common questions about the Datadog integration
Should every alert reach customers?
No. Most teams pick a small set of Datadog monitors that map to something a customer would notice, and let the rest brief the agents only.
Can support data go into Datadog?
Yes. Conversation counts or spikes can be posted to Datadog as events or metrics, which puts the customer impact of an incident on the same timeline as the graphs.
Is the Datadog integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the Datadog integration.