See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and ArcGIS integration
Answer do-you-cover-my-area questions in chat and send addresses where the field work starts.
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Contact sales
Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and ArcGIS
Tell visitors if you serve them
The address a visitor gives in Tidio is checked against your ArcGIS service areas, so the answer is yes or no instead of we will find out.
Turn a chat into a site visit
A request in the conversation reaches ArcGIS with its location, so the field team gets the job where it belongs on the map.
Map where the questions are
Conversation data from Tidio can be plotted in ArcGIS, which shows whether a spike is a product problem or a regional one.
Overview
ArcGIS holds the map: service areas, assets, routes, the places your teams actually go. Connect it to Tidio and the map reaches the conversation, so a visitor asking whether you cover their address gets a straight answer, a request in chat can become a job at a location, and the questions coming from one region stop being invisible.
Key features
- Answer coverage questions with the service area from ArcGIS, not a guess
- Send an address to the field so a chat request becomes a located job
- Route conversations by place to the team that covers that area
- See where questions come from by mapping conversation volume against your areas
ArcGIS
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect ArcGIS in minutes
1
Connect Tidio and ArcGIS
Link the two with Zapier or the Tidio API. No changes to your existing map services.
2
Decide what the map answers
Choose which lookups a conversation can make, like coverage or the nearest location.
3
Keep chat and field in step
Answers come from the map, and the requests behind them arrive with their location.
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Frequently asked questions
Common questions about the ArcGIS integration
Can a chat check whether an address is covered?
Yes. The address captured in a Tidio conversation can be checked against your ArcGIS service areas, and the result comes back into the chat.
Can a conversation create field work?
It can. A request with its location can be sent to ArcGIS through Zapier or the Tidio API, so the job appears on the map your field teams work from.
Is the ArcGIS integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the ArcGIS integration.