See which pages bring conversations, next to how those pages actually rank.
Get more done with Tidio and AppNeta integration
Tell customers about a network problem before they arrive in chat to report it.
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Integration availability depends on your Tidio plan.
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Category
Analytics
Integration availability depends on your Tidio plan.
Compare plans
Use cases
What you can do with Tidio and AppNeta
Get ahead of the complaint
An AppNeta alert can start a Tidio message that tells affected users what is happening, which stops the same question arriving fifty times.
Stop agents chasing ghosts
The current AppNeta status reaches the conversation, so support knows the slowness is real and not a browser to be cleared.
Show what an outage costs
Conversation volume from Tidio during an incident gives the network team a number for the customer impact, not an anecdote.
Overview
AppNeta watches network paths and application performance and knows about a problem before the complaints start. Connect it to Tidio and that head start is worth something: a degraded path can trigger the message that explains it, agents can see there is a known incident instead of debugging a customer's connection, and the questions arriving in chat can tell you which users the incident really touched.
Key features
- Announce an incident in chat as soon as AppNeta sees performance drop
- Tell agents it is not them so a known network issue is not diagnosed twice
- Measure the customer impact with the chat volume an incident produces
- Close the loop on recovery by messaging the people who wrote in when it clears
AppNeta
Analytics
Tags
Analytics & Reporting
Contact Sync
How it works
Connect AppNeta in minutes
1
Connect Tidio and AppNeta
Link the two with Zapier or the Tidio API. No changes to your monitoring setup.
2
Decide which alerts speak up
Pick the AppNeta thresholds worth telling customers about, and which stay internal.
3
Keep both sides informed
Alerts reach customers and agents, and chat volume goes back as impact data.
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Frequently asked questions
Common questions about the AppNeta integration
Can an AppNeta alert start a Tidio message?
Yes. A threshold breach can trigger a conversation or a proactive notice, so customers hear it from you rather than discovering it themselves.
Do agents get to see the network status?
They can. Active AppNeta alerts can be sent into Tidio, which saves an agent troubleshooting something that is already known to be broken.
Is the AppNeta integration available on my plan?
Availability depends on the Tidio plan you are on. Compare plans to see which plan covers the AppNeta integration.